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          Cowboy Toyota has 1 locations, listed below.

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            Business ProfileCowboy Toyota

            New Car Dealers

            Contact Information

            9525 E R L Thornton Fwy

            Dallas, TX 75228-5617

            Get Directions
            Visit Website
            (214) 324-0411

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers Automotive Sales, Service, Parts

            Business Details

            Location of This Business
            9525 E R L Thornton Fwy, Dallas, TX 75228-5617
            BBB File Opened:
            11/2/2006
            Years in Business:
            17
            Business Started:
            10/20/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Cowboy Scion
            Business Management
            • Mr. Tobias Fulton, General Manager
            • Mr. Ron Gallagher, Customer Relations Mgr
            Contact Information

            Principal

            • Mr. Tobias Fulton, General Manager

            Customer Contact

            • Mr. Tobias Fulton, General Manager
            • Mr. Ron Gallagher, Customer Relations Mgr
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            when buy this car from cowboy toyota this car is defective on transmission this dealer prome fixed a send same information to ***** fargo because is the financial company and the ******************************* from toyota charge to me mechanical service cost when is never buy and talk to guy before sign document is talk not problem when reciving your account is send your cancelation to warranty service for refund 100% su money your account after 5 monthsis not answer my email or call and going to dealer ship andonly excusess is off or not working next months when talk to manager lady cancell this warranty afetr 6 month ony refund $1966.28 missing $1533..72 is never refunded i talk ***** fargo contarct departament never buy this warranty befor sign documents and send to well fargo auto financial
            Read More
            Read 4 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Liam S

            02/15/2024

            Caveat Emptor! I had a scheduled appointment for a routine oil change on my 2021 Toyota Highlander that I have been doing every **** miles at Cowboy Toyota for the last 3 years. From my previous oil change experiences at this dealership it would normally take about an hour *** but on this most recent occasion it took over 2+ hours, not only is this ridiculous since an average oil change takes ***** minutes but no explanation or apology from the service rep or service manager. To make matters worse, less than 2 days after my oil change that took well over 2+ hours my AC is now not working and I am hearing a hissing noise inside my vehicle either due to a leaking hose or loose gasket. I dont have physical proof that my vehicle was intentionally manipulated but neither do I believe it to be a coincidence. Its a money grab! I was a loyal customer with this service department for several years and with multiple vehicles but I will be for sure to be taking my business elsewhere from now on, as they are not to be trusted.

            Cowboy Toyota Response

            02/17/2024

            We regret that ****************** had such a long wait during his visit last Saturday, we were experiencing an extrordinarily heavy work load and attempted to get everyone done as soon as possible. As to the problem that occurred with his A/C unit, there is nothing near where we work to change the oil that would in anyway affect the A/C. I understand his frustration when things break on our vehicles but it had nothing to do with his oil change. We remain available for him and all of our long time customers for whatever their needs may be.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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            BBB Reports On

            BBB reports on known marketplace practices.

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