Customer ReviewsforCowboy Toyota

I am writing to express my deep disappointment with the customer service I received at ********************** dealership recently.On May 1st, I brought my car in for service, including multiple points like state inspection, oil change, and tire rotation. Despite this, when I went to check out after a two-hour wait, I was surprised to learn that the requested service had not been completed. The service advisor, *******, mentioned that the inspection was not done due to windshield wipers. However, I knew this was not accurate as my wipers were recently replaced and in good condition.*******'s explanations seemed inconsistent, and when I requested to speak with the manager, ******, his demeanor was unprofessional and disrespectful. I was not provided with any documentation outlining the work that was supposed to be done, and despite numerous attempts over seven days, I struggled to get a response from the dealership.When I finally spoke with the general manager, he seemed defensive and dismissive of my concerns, choosing to believe the inaccurate explanations provided by his employees. Despite my frustration, I chose not to escalate the situation further, even though I have experienced inappropriate behavior from ******* on multiple occasions.I am deeply disappointed by the lack of professionalism and accountability displayed by the staff and management at the dealership. My intention in contacting them was to address the mishandling of my situation, not to be treated as dishonest. Despite being charged, my car was not serviced as requested. They claim my car failed inspection, yet they failed to provide the inspection report or charge me for it. Furthermore, they claimed to have rotated my tires, but the same tire remains in the front, indicating that the work was not carried out as promised. I left the dealership not knowing if my brakes were safe or not.Looking ahead, I sincerely hope there's improvement in both customer service and communication at **********************.

Selling parts they don't have traveled from almost 2hrs to find out they don't have ask to pre pay. Once the get the part is not want you need them getting another one it's the wrong side. Then finally they got it. They can't return it money have to wait 3-5days. And have me pay for the part(single) 3x. And if you ask questions manager has attitude and answer you back with whatever.. Got to have alot of patience

Save your breath and postage about offering me the opportunity to purchase a new vehicle from Cowboy Toyota. Their service dept. STINKS! After 2 visits and 3 calls to Cowboy Toyota to get a warranty on peeling paint, a period of 2 months that passed before I got even as much as a scheduled appointment. Left my car for 5 days and presto it was done. Yea, the hood was painted but the crapp from the leftover paint residue was left on my car. Service dept. didn't even care to clean up their own mess!! I had hoped they would at least wash off a part of the mess on my car since every time previously I washed it more paint peeled off. Another visit to the dealership to show them how wonderful-NOT their service was. Service Manager passed the whole thing off to service dept. rep, who looked at the situation and asked me WHY would he want to do anything other than paint the hood. CUSTOMER SERVICE. BUY A SWELL at least they know what customer service is. And what's even better is the bad reviews don't go anywhere when you try to submit one online