Complaints

This profile includes complaints for H & T Carpet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  H & T Carpet

  1224 Northgate Business Pkwy Madison, TN 37115-2474

  
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  H & T Carpet

  PO Box 533 Madison, TN 37116-0533

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted H&T Carpet about replacing flooring.H&T's salesman measured, quoted, and explained the install on 3/17/25.When asked if I needed to prepare anything, he did not specify anything besides unbolting the utility sink.The flooring was first installed on 3/28/25.I stopped at the property on 3/31/25 to see the install to find the following:* Two types of LVP were installed * 90% if not all boards have indentations that did not appear on the sample * A layer of dust coating the walls, counters, cabinets (inside as well), blinds, light fixtures, carpet on stairs, and upstairs * Dents and paint scuffs on the washer and dryer * Damage to doors, walls, and trim that had been painted in the prior weeks * Windows were left unlocked on first floor/needed reseated to lock properly Sent images to him; he met me 4/2/25 to view in person.He confirmed the mismatched boards and dents.He also left me blue tape to mark every board.I started in the sun room and did not find a single board that did not have the dents.I messaged him what I saw to give H&T and idea of the rework needed for 4/3/25.I returned 4/5/25 to find no updates to the floor, the front door unlocked, the bathroom light on, and the toilet seat left up.Then I proceeded to removed dust from 30 cabinets, 4 light fixtures, 11 windows/blinds, and any other surface that had a noticeable layer of dust.Nothing was communicated about rescheduling.I messaged him to get a new date to inform the other parties waiting for H&T, but did not get a response.I followed up on 4/8/25 to find out new LVP was ordered with an install date of 4/10/25.I returned 4/11/25 to find the matching boards had the same indentations as the others.I called him to address the issue that afternoon and was met with "We already gave you a discount", "Do you have a number?", "I'll ask Monday", and "I have to go".He has not responded.I've mailed in a check to avoid the late fees, interest, and legal fees

  

  Business Response

  Date: 04/28/2025

  I just saw this Complaint today and we are working on the resolution. We will be in touch tomorrow the 29th of April, to resolve this issue.

   

  thank you

  Customer Answer

  Date: 04/30/2025

  ***** from H&T is sending a check for $1000 for the issues.

  I'm accepting it as a means to resolve this complaint and ask to have it removed as a show of good faith.

  These issues do not represent the breadth of work that H&T as a whole has done for years, which was a major contributing factor into why I originally picked them for the install