Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 52 locations, listed below.

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  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  A. R. Building Company, Inc.

  5757 Madison Ave Indianapolis, IN 46227

• 

  The Club at Dowling Village

  2 Booth Pond Way North Smithfield, RI 02896-8299

• 

  A. R. Building Company, Inc.

  Wheeling, WV 26003

• 

  A.R. Building Company Inc.

  100 Southern Trace Cincinnati, OH 45255

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out from AR Buildings property **** *********** Place on 8/19/2022. On 9/2/2022 AR Buildings charged $1159.40 for a 'partial carpet replacement' in the living/dining room of the unit. Movers had left a stain on the carpet which I was unable to clean on my own, so some carpet replacement was a possibility, but I had concerns that the amount was too high. The AR Buildings website did not indicate that this charge had been placed and I did not receive any other communications from AR Buildings until 9/19/2022 when I received a billing notice from Resident Advocate (a Florida-based collections agency) attempting to collect $959.40 (1159.40 carpet replacement + 60 final water bill - 300 deposit). Contacting AR Buildings I was told that any information would have been in my final account statement and to forward any other questions to Resident Advocate. I asked for the receipt for the carpet replacement and my final account statement (since I did not receive one) and was again directed to take any questions to Resident Advocate. I feel this charge from AR Buildings is excessive and have not been provided any receipts or proof for the payments they made to their contractors for the work done.

  Business Response

  Date: 09/22/2022

  The complainant admits the carpet was damaged.  We do our best to minimize the cost and replaced only what needed to be replaced.  A copy of the proposal for the carpet replacement is attached.   There is a 50% markup as detailed in the lease.   The charge is appropriate and stands for collection.

   

  Customer Answer

  Date: 09/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was water damage in the utility closet of our apartment from the ac unit this summer. The carpet in my daughter’s bedroom and our living room was damaged. All they did was carpet clean and say they sprayed bleach on the wall. The space behind the utility closet vents is covered with mold and smells very bad. It was not treated with a mold killing substance, cleaned, or cut out. The apartments will not repair or clean this area. The windows have been open for weeks but when it gets cold we will need to run the heat and our air will circulate through this moldy, damaged area so close to our beds and living room couch. It will make us sick. Both my kids have sinus problems and/or asthma since we have lived here. Please help. I just need them to repair the damaged area so we can breathe healthy clean air in our home.

  Business Response

  Date: 08/26/2022

  In Response to complaint of utility closet, please note the following:  The water leak onto the floor was due to a clogged condensation drain from the air conditioner.  We recieved the call and proceeded to unclog the drain and midgate the water damage.  The carpet was pulled back and a carpet fan was left to assist in drying. The HVAC closet was sprayed with Bleach and the walls were wiped down of surface dirt . The unit was then scheduled for a carpet cleaning, which was done.  on Tue Aug 22 In the afternoon I received the pictures of what appears to be dust & dirt taken from the cold air return crawl space. On Wed Aug 23 in morning maintenance went in and vaccummed out the crawl space. sprayed bleach as a preventitive measure, wiped down the walls and proceeded to spray kilz.  Attached are pictures of the crawl space and the HVAC closet. The work orders have been completed and closed out.  Thanks you.