Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 52 locations, listed below.

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  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Kettle Point Apartments, LLC

  12 Captain John Jacobs Rd E Providence, RI 02914-5342

• 

  A R Building Co Inc

  2019 Boxer Ln Independence, KY 41051

• 

  Pleasant Valley Apartments

  700 Pleasant Valley Road North Groton, CT 06340

• 

  Ellet Park Gardens

  720 Shadybrook Dr Apt L Akron, OH 44312-3338

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are several issues we've had with A.R. Building Company during our lease at Clinton Lake. Some I may be pursing legal action against if not resolved. The Clinton Lake Management team is rude, disrespectful, and unprofessional.
  They practice unfair and illegal leasing practices in conjunction with trying to absolve themselves from everything and charge you for everything.
  The law states that normal wear and tear is a part of leasing units to tenants. Clinton lake is trying to preemptively charge a carpet cleaning fee before even having seen the carpet before move-out. We didn't even wear our shoes up stairs..
  Clinton lake was contact over 3 times regarding our fridge not keeping temperature. The maintenance guy dismissed us and we had to throw out food three times including our new borns BREAST MILK! Do you think they cared? Nope. The rude property manager, Nina just says :" Look at your lease " She is so proud that they are eveil enough to write into the lease that spoiled food isn't their cost. But joke is on them because my attorney says we have negligence here. Doesn't matter what lease says. Laws will supersede.
  When we finally got a new fridge moved in, the maintenance guy and the movers scuffed walls. Clinton lake claims they are not able to provide touch up paint that matches. HOW?? Thus my attorney said we will not be paying any paint claims at move out.
  Then the most egregious and intrusive incident was Nina (property manager) canvasing our neighbors and interrogating them for a false allegation of having a pet and she never once apologized.
  As you can see there are many issues. Naturally, we have concerns about them trying to falsely charge us for things like you can see in other reviews listed here. This is why we are making complaints and getting an attorney involved. We have also asked for a joint move-out walk and have been ignored. It is impossible to get ahold of anyone in this company and Nina claims she has no boss..

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i believe AR Building is using constructive eviction practices on tenants especially those that are aged or disable. At lease renewal time the rents are raised from $260+ monthly. in August of 2022 my friend called very upset regarding her lease renewal. There was a substantial increase. I had referred her to move in to Pebble Creek 2 yrs prior. I told her to call Heather the Manager. She did as was informed there were increasing to get present market rates. However she was told they would be willing to negotiate the increase if she wrote a letter. The did take $100 off. I called Heather after this and was told the same. Write a letter when my renewal came up in October 2022. I did this and was told they were no longer negotiating. I was devastated. Why weren't we informed informed about the negotiating was no longer in effect? So my rent would go from $1193 to $1455. Being on Disability it was no longer affordable for me to remain at a place I loved and felt safe. Heather who is a very kind person tried a couple of times to negotiate on my behalf but they shut her down each time. Offered me $25 off. I considered myself a great tenant but I feel they considered me a a number/stat. As I hurried to try and find affordable housing I felt at 74yrs old I shouldn't have to do this. I was told I could move by 11/30/22 but I had to make payment arrangements for December. AR Building is a Dynasty. Over 40 yrs established with over 4000 Complexes. They should have been willing to help older people make rent adjustments like they said. I was given a notice stating saying My invoice for Nov. was $1522. $140 for carpet cleaning and my rent was one day late. My intuition lead me to go back Apt on 12/6/22 and there I see two men laying new carpet so I took pictures. They are probably pulling this on all the people that are moving in droves. A 3pg letter said scrub base boards.grease, dust etc. My carpet was cleaned 2x in 5 yrs and interior painting never.

  Business Response

  Date: 12/13/2022

  Unfortunately, market rent in the area has gone up
  considerably over the past years.  AR Building Company strives to keep
  rents as low as possible in accordance with current market rates. 
  However, the offset in what you were currently paying, and current market rate
  was considerably lower from the lease that was signed 2 years ago.  In fairness to all residents (Current and new) we had
  to increase at renewal time.  The only reason there was a balance on the
  account was the lease was not fulfilled and the last months rent was still
  owed.  We have removed the carpet cleaning charged due to carpet being
  replaced in unit, and a revised letter is on its way to you. 

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed app below.
  
  
  ssist us in bringing this matter to a close, we would like to know your view on the 

  matter.

  All lies and garbage.   They are only removing carpet cleaning cost because they were caught.  

  
  What about the tenants that fell for this cost.  They more than likely weren't aware that carpet was removed.  Also why did this company renege on negotiating.   I had worked out a budget prior to renewal only to find the changed their practice and tenants waiting for their negotiating were not notified timely.  So we're were up against the clock in finding a place to move too.  Come up with first month rent and deposits.  Believe it or not people on a fixed income may not have savings.  They were thoughtless and cruel to a fault.  Late charges:. I paid $5 a month extra with my rent which is in the lease so that I had up until the 15th to pay rent.  I moved on the 16th.  Yet they. charged me $1511.  Exorbitant late fees.  Yes I am elderly. but I don't think Seniors or anyone for that matter should be treated the way AR Building treated us.  ted people.  I know the probably won't do anything to right their flagrant disregard for people.  But my peace will be knowing I did take stand for right
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawthorne Communities charged an extreme amount of money to break a lease from a building that was run down and mistreated. While living there with my pregnant wife, a hole emerged in the stairwell and began leaking. The roof leaked so bad and for so long that mushrooms began to grow out of it. I put in for a service request to remedy the issue. After a month and a half the issue was still not fixed. I requested it be fixed again and was told "these thing take time, we're waiting on a bid from a contractor." Following this I asked the landlord if they were aware that this was a breach of contract and that they were violating the landlord tenant law in Pennsylvania. Following this discussion the outer roof was replaced and the fungus removed from the ceiling but none of the interior structure was fixed at all. I'm sure it's FULL of mold and rot. The hole was patched and painted but to this day I'm sure that a real inspection of the property would render it uninhabitable. Breaking the law is wrong and someone needs to be held accountable, not the people stuck living in squalor. Noone should have to be punished for moving out of such a place.

  Business Response

  Date: 12/07/2022

  It needs to be clarified that this leak was in a common area and not the tenant's apartment.  We received a request that the roof was leaking on August 3rd 2022.  The roofing company did come out to attempt to
  repair the issue- which was unsuccessful and replacement was recommended. 
  We starting obtaining bids for the work immediately.  We had obtained a
  company to replace the roof of the building in September, and all work was
  completed on 10/10/2022. We apologize for any inconvenience this may have caused, however your
  apartment home was not inhabitable, this was in a common area.  In regards to
  your cancellation fee, this is required by any tenant who is cancelling their
  lease agreement prior to the lease end date.  Please
  reference page 16- “Ending Lease Early”. We feel given the
  size and cost of the project that the work was done in a reasonable amount of
  time.  All apartment homes were in good condition and the hole was at the
  peak of the third floor stairwell.
  

  Customer Answer

  Date: 12/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Under PA Landlord tenant law, article V-A section 502.A the landlords duties are clearly outlined and include maintenance of all common areas, passageways, STAIRWELLS, sidewalks etc. Therefore the landlord did not uphold their duties as outlined and upon doing so, were in breach of the contract and/or lease.  
  
  
  
  Regards,