Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 52 locations, listed below.

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• 

  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Kettle Point Apartments, LLC

  12 Captain John Jacobs Rd E Providence, RI 02914-5342

• 

  Stone Ridge Apartments

  1000 Stone Ridge Cir Berea, OH 44017-3100

• 

  A. R. Building Company, Inc.

  16 High St Westerly, RI 02891

• 

  A. R. Building Company, Inc.

  2415 Bridge Cir Chattanooga, TN 37421-2225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A late charge was posted on the residents account, in the amount of $192.00, despite rent being paid early. Notably, rent is due on the first (1st) of each month. On July 24, 2025 an amount of $930.00 was paid toward ****** rent. When paid, the rental account indicated an outstanding balance of $915.00 due for ****** rent and utilities. On July 31, 2025, the $915.00 was paid in full. However, on ****** 1st, 2025 an amount of $85.00 was posted. Given that the outstanding amount, as indicated on the residents rental account, was paid in full, Springhouse Communities was contacted to inquire as to why this $85.00 amount was not included in ****** rent given that we were aware that such rent had increased a total of $85.00; Springhouse Communities advised that the increase was to go into affect for ****** rent. However, and as stated above, the outstanding balances for ****** rent and utilities were posted on the rental account in advance of the ****** 1st, *************************************************************************** full on July 31, 2025, as was indicated by the rental account. Most notably, due to this additional $85.00 that was posted on the rental account on the date that rent is owed, as opposed to being included in the total due for ****** rent and being posted in advance of the due date, a late charge was imposed in a total of $192.00. Ultimately, the rental agency failed to include this additional $85.00 increase in rent on the ****** bill, resulting in an amount of $85.00 outstanding on the rental account which then lead to the referenced late charge. Notably, neither resident is disputing that the rent has increased, however, the residents are disputing the $192.00 late charge, given that the rental agency failed to include the $85.00 in the ****** bill, posted it after rent had been paid in full, thereby causing the residents to incur a late charge, despite the rental account stating that ****** rent had been paid in full on July 31, 2025.

  Business Response

  Date: 08/28/2025

  ******'s lease ended on July 31st and signed a renewal starting 8/1/25 on July 11, 2025.  A charge of $15 for insurance was posted on 7/21/25.  The rent of the renewal is $1915 total. Total due by August 2nd was $1930. Tenant paid $930 on 7/24 and $915 on 7/31 which totals $1845.  $1930-$1845 = $85.  Tenant was short $85 which is what resulted in the late fee charge. The lease signed on 7/11/25 and the tenant ledger is attached.  

• Initial Complaint

  Date:08/19/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding the lack of cleanliness in the hallways of ****************** Apartments. The condition of the common areas has become unacceptable, as the hallways are consistently dirty and not being properly ************* has also come to my attention, and to the attention of other residents, that the cleaning staff member assigned to this property frequently spends time sitting in the office instead of performing their cleaning duties. As a result, the upkeep of our building has declined, creating an unpleasant and unsanitary environment for residents and ********* addition, multiple tenants have already submitted work order requests for hallway cleanings, but these requests have gone unanswered, with no responses or follow-up actions taken by management. This lack of communication and accountability only adds to the frustration of the ************ paying tenants, we expect that the common areas are kept clean and safe in accordance with the responsibilities of property management. The lack of maintenance not only diminishes the quality of life here but also reflects poorly on the management of *******************I respectfully request that management take immediate action to address this issue by ensuring that hallways are regularly cleaned, that tenant requests are acknowledged and responded to in a timely manner, and that staff are held accountable for their responsibilities.Thank you for your attention to this matter. I would appreciate a prompt response regarding the steps that will be taken to resolve this issue.

  Business Response

  Date: 09/03/2025

  We take all tenant concerns seriously and aim to maintain a clean-living environment for all residents. However, I would like to note that prior to this BBB complaint, we had not received any direct communication from this tenant regarding cleanliness concerns. Our records do not show any prior maintenance requests, emails, or phone calls from this individual about such issues. We encourage all residents to communicate directly with the property manager so we can address these issues proactively.  

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company denied my service dog application for independence oaks apartments. They do not respond when I email them they asked questions there not allowed to ask. They asked me for proof of training. Youre legally not allowed to ask that I provide all the documentation requested from my doctor. My service dog alerts me before I pass out I have Nerocardioginic syncope. I have been without my service dog for 2 weeks because your company denied him which is against the law if you do not correct this and approve my service dog I will be taking legal action. He is not a pet he is a service dog. When I told your company that they said he wasnt and that he was an emotional support dog. He is NOT hes a SERVICE DOG!!

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent increase of over $300, I wanted an explanation, property manager suggested I write a letter which she would forward to Corporate, I did as she suggested, the letter was dated May 13, 2025. I asked property manager several times if she had received a response and last week when I asked again she said she hadnt and probably wouldnt. Date of lease is 02/01/2025 to7/31/2026. I am 84 years old and live on a fixed income. I have lived in *************** since 2016. In speaking with other tenants I learned their rent increase was considerably lower. The property manager is a wonderful, she cares about her tenants looks after them but she is at the hands of Corporate.

  Business Response

  Date: 08/07/2025

  ****** signed a two-year lease back in 2023.  Rents have increased significantly in that time. The rent was brought up to market rent, that a new applicant would pay.  

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I was told that I am paying $300 more than new people coming in.  
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to apply for apartment at ************ on 6/24/25 and meant with **** ***** who told us if we were denied we would get our application fee back of $125 in the mail. I have been waiting over a month to get my refund and all I received was $50 and she will not respond to my emails or calls now. I would like my $125 back as she said I would get. I am moving soon. If it is going to be mailed it will need to go to my sisters address at *****************************************

  Business Response

  Date: 08/06/2025

  We refunded $50 because the application fee for each tenant was $75 which equals $150.  Applicant elected to split the payment with roommate. For two applicants and admin fee of $250 the total amount owed would be $400.  Applicant paid $200 but roommate did not pay anything.  We accidentally moved forward without waiting for the roommate to pay their $200 portion.  Accounting was left with $150 for application fees with only a $200 payment, which we refunded $50.  Technically the roommate did not pay her $75 application fee which is the amount that was shorted in the refund.  To correct the situation, we will send a check for $75 to make the total refund $125.

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in the Village of ******** for four years. This past Saturday (June 21, 2025), our AC went out. The maintenance man responded to two calls to us on Saturday. He provided a portable AC unit that barely impacted our space given the excessive heat (up to 95 outside; 85 inside). He did what he could. On Monday, the AC man came out and determined our unit was dead. I understand procedure, but we are in extreme heat conditions. I checked today and was told the issue was reported to corporate yesterday and they have to wait for that request to process. That is not acceptable in this excessive heat and with two seniors living in the house. It's now day five. I watched the leasing manager send another email to corporate at nine fifteen this morning. It's now afternoon, and there's no update. Corporate manages to make itself inaccessible to residents by phone. I think given the extreme and dangerous heat we're experiencing, this qualifies as urgent, but apparently only on my part. We had one incident in the past during sub-freezing temps when the garage door stuck open and they didn't deem it an emergency to come out to fix it until we complained repeatedly.

  Customer Answer

  Date: 06/27/2025

  ADDITiONAL INFORMATION:

   

  Update to this complaint. This is day seven and the ** unit is finally being replaced. A&R needs a better emergency response plan in place for these kinds of situations. But I wanted to update you that it is now being resolved. I have had no contact from the corporate office of A&R about this.
   
  

  
  

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease on Tuesday, May 27th for ************************************************************************************************************************************ with a move in date of July 28th, 2025 I notified them on Thursday June 5th via email that I would like to cancel the lease due to the job I accepted, had fallen though and the commute to my current office would be too far. This date was 7+ weeks from the scheduled move in date of July 28th, 2025.I was contacted Monday, June 9th by **** *****, saying he received the email and he is finalizing the details. He made absolutely no mention of a cancellation fee nor did he provide a lease cancellation agreement detailing any fees.I would think a lease cancellation agreement needs to be signed by all parties involved, including the property management and myself, to be legally binding. This would ensure that everyone agrees to the termination and the terms of that agreement. This was not provided to me nor was I made aware of any fee. If I was, I would have made the decision to continue with my scheduled move. My unit was immediately relisted and leased to another individual in 4 days, without my knowledge. **** contacted me on Tuesday, June 10th, saying he spoke with the head office and I would be responsible for a $7200 cancellation fee but if I paid within 3 days, they would lower it to $5040.I immediately replied and said I could not afford to lose that amount of money, therefore I will keep the contracted unit and deal with the commute.**** contacted me via phone, that same day, saying that my contracted unit has already been leased out and is no longer available. A lease cancellation agreement was not provided or signed by anyone. Absolutely no notification of a $7200 fee, PRIOR to my contracted unit (#***) being leased to someone else. I sent a check on June 11th for $5040 because I was afraid not to send it and my credit impacted, therefore I would like that amount reimbursed. I do have all emails of this communication.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Highland Hills Management,1 am writing regarding my account at *************************************. I was surprised to learn that I have been charged almost $1,000 in late fees, despite being enrolled in auto-pay. It appears that after I made a onetime check payment (specifically for my electric bill), my account was removed from auto-pay without my knowledge or request. At no point did 1 authorize the deactivation of auto-pay, nor was I informed that making a check payment would cause such a change.Given that: I was actively enrolled in auto-pay, I never requested or was notified of deactivation, and the resulting late fees are due to a system or administrative change I was unaware of, I respectfully request that these late fees be fully reviewed and waived. I have tried to speak with on-site management, but have been informed they are the highest authority available. If this is not correct, I kindly ask that this matter be escalated to the regional manager or corporate office for resolution. Please confirm receipt of this email and let me know when I can expect an update. I would like to resolve this promptly and in good faith. Thank you for your attention to this matter.Sincerely,******* ***** ********************************************************************************* **********

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My landlord is trying to charge me fines that do not appear in my signed lease agreement.

  Business Response

  Date: 04/29/2025

  What fees?  This complaint does not list any fees that were charged, they just attached the lease

  Customer Answer

  Date: 04/30/2025

  My lease agreement explicitly says I must pay $3000 and 2 months of rent beyond the *notice to vacate* which was sent on 4/17/25.

  Mr. ***** claims I must pay $3000 and 2 months of rent beyond 5/12/25, which is inconsistent with the signed lease agreement.

  The relevant section is "Ending Lease Early."

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment. As part of their screening, they do a pet screening. My dog is an emotional support animal and I have documentation for that. Anyway I did the screening and they charged me which is against the law. I spoke with **** ***** about getting my money back and she said to contact the company. If you know that you use this as part of your application, then a code should be given for emotional support animal so were not charged.

  Business Response

  Date: 04/29/2025

  Applicant's *** was approved by our office and nobody on our staff said anything about registering the *** with ****************.  **************** is just for pets and not *** or service animals.