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Business Profile

Optical Repair

Crystal Vision Center, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

This profile includes complaints for Crystal Vision Center, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crystal Vision Center, Incorporated has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for an eye exam with **************. I was given a prescription for progressive lenses with a diagnosis of astigmatism and farsightedness. I paid for them in advance on January 13, 2024.I was told the glasses would take 3-weeks. I went to the vision center one month later. I was told they'd be there soon. Finally received the glasses 5 weeks after original payment. They were incorrect prescription. ******* said provider screwed up the order. I asked for a refund. Told I would have the money refunded to my debit card within a week. After 9 days I called ******* and was told she needed to contact **************** before she could give refund AND reinstate my benefits. I called Eyemed and was told that they paid the doctor and they can't reinstate my benefits until Crystal sends them their money back.As of today, 7 weeks later I still...1. Haven't gotten my prescription.2. No longer have the insurance benefit.3. Haven't been refunded the money I paid for the glasses ($100+)!Sincerely,Dr. ***********************

      Business Response

      Date: 03/04/2024

      Good morning.

      ***************************** visited our office for eye exam and glasses on 1/13/24.

      He used his EyeMed Vision Benefits and paid a co-pay of $95.

      His eyeglass order was processed through **************** as directed by his EyeMed insurance.

      (see attachments)

      Upon dispensing, he immediately rejected the glasses for reasons unknown, while aggressively screaming strange details to both staff and patients in office. ******* attempted to remedy his reason for rejecting the glasses but could not, as ***************************** just continued to rant in an unhinged manner.

      ******* has issued refund for the $95. and has re-instated his full benefits with EyeMed.

      Here's what is so troubling:

      ***************************** left several voice messages(we are processing them for permanent record)... threatening, screaming, accusing, with odd details and strange references. He called several times during office hours and threatened to stand outside our office all day to warn patients that we are a "scam and a rip-off"...? He posted on social media "scam and rip-off" and other unusual claims...?

      The staff feels very threatened by ***************************** and are concerned by his erratic rants and bully-like behaviors.

      Since he has received full refund and full benefits re-instatement, we do not understand the basis of his complaint nor his claim to BBB... we do however feel that ***************************** is a threat and a trouble-maker. ******* has instructed her staff to call local police if ***************************** visits our office for any reason.

       

       

       

    Crystal Vision Center, Incorporated is NOT a BBB Accredited Business.

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