Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cauler Container mistakenly took my 55 gallon tote when I had submitted in writing that I wanted a 30 gallon tote picked up. I have tried to have them correct the situation but they are refusing to provide me another trash tote until next week. A full 7 days, where I have no place to put the trash without animals ripping apart the bags. I am recovering from a hospital stay and all this trash that will be piled up will pose as a health risk. I do not have a truck where I can go pick up a tote from their office.

  Business Response

  Date: 07/23/2025

  I APOLOGIZE, i HAD TYPED A RESPONSE BUT IT APPARENTLY DID NOT SEND. 

        On 7/9/25 ******* called us to schedule an old trash can to be picked up as trash on Tuesday 7/15. No mention of the size of the can was made on this call. We scheduled it. She emailed us on 7/15 that she was not able to get her trash or the can out to be picked up and wanted to reschedule it for pickup on Tuesday 7/22. She did mention it was a 30 gallon can in this email. We again scheduled it for pickup. The guys on the truck saw the note to take her old can as trash so that is what they did.  We do not typically note the size of the can because this has never been an issue in the past and the loaders would have no idea what size a 30 gallon can would look like, compared to a 55 gallon can. They took what they thought was supposed to be taken. If she had called or emailed to let us know she was not putting the correct can out this would not have happened. We typically charge customer if we schedule a bulk or special item pickup and it is not out when the driver gets there. We did not do this because she told us she was just out of the hospital and we were trying to be nice.  As soon as she called and emailed us on Tuesday 7/22 we responded immediately. We apologized repeatedly and told her we would bring her out a new toter free of charge to use.  Unfortunately we only have one driver who delivers toters and he is only in her area on Tuesdays. I told her we would deliver it on Tuesday 7/29 and that for her pickup on that same day she can place out her trash in bags or any container she may have, even the one she wants taken as trash. She has put trash out in bags in the past with no issues. She was not happy with this. Continued to email us over and over. When I apologized again, 5 more times but told her that is the only day we have anyone out that way and I do not have free truck to send out.  I did offer her the option to pick one up from our office if she chose too. Which she declined, which is fine. We just like to offer it as an option. She called her township, DEP and now BBB to complain about this. At this point she is bordering harassment. We have done everything we could to appease her even though we are not at fault. 

  Customer Answer

  Date: 07/23/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23636975
  
  I am rejecting this response because:
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  about 2/21/25 I changed my trash company to Cauler, Mom had paid the bill to ****** ***** disposal, my trash company. So, I called back a 1- 3 days later to Cauler to cancel and they said they would not credit me back the $70 charge, $30 set up fee and $40 for month's prorated charge. They eventually dropped off trash cans. THEY NEVER PICKED UP ANY TRASH. I said to them, credit me back $40, you can keep the $30 set up fee and they said NO. All sales are final, we do not credit back. I will give them their trash cans back when I get my $40 back. This is Poor Business at its finest. And, my guess is that they will charge me again. Just Because They Have the Money and I don't.

  Business Response

  Date: 03/27/2024

  ****** called to set up service with us on 2/19/2024 to start pickups on 2/26/24.  He called again on 2/28/24 to ask when the containers would come and was told it would take us a couple weeks due to some supply issues. He called again on 3/4/24 to say he woul dlike to cancel the service and was informed we do not issue refunds. It also says this on all bills and receipts.  He was mailed a receipt after the payment was made.  He would have had a few pickups scheduled before he called to cancel. Which  means we have both trash and recycle trucks go out to his stop each week. We also sent out our delivery truck for the containers. He has cursed at us and threatened us several times since than. At one point even screamed that he can talk to a woman any way he pleases and he he beats his wife daily.  He is refusing to return the containers which is going to lead to legal actions. His account is currently closed so the only other bill he will receive is for the containers unless he returns them in new condition. 

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the office 1/31/23 to get a pro-rated refund. I paid $94 for 3 months of trash removal service. My check was cashed on 1/24/23. I was told by the phone service representative and office manager that they do not give refunds. I asked to speak to the owner and was told “he doesn’t return calls” What kind of business is this? All I want is my money back!

  Business Response

  Date: 02/02/2023

  Good afternoon

      I personally spoke to *** on 1/31/23 after he yelled at my receptionist. He asked for a refund and I explained we do not offer refunds, it also states this on every bill that gets sent out. I repeatedly explained this to him. He than told me he wouldn't know that it states this on the bills because he has people who take care of that for him. Than he said he just received the statement 2 weeks ago (they were mailed out on 11/22/22 and were due by 12/31/22). His payment was late by almost a month but we did not charge him any late fees. After he demanded to speak to the owner I explained he is always out on a truck doing routes and is never in the office to return calls. I never said he does not do so just that he is never here to be able to do it. He than started to threaten us by saying if he does not receive a refund it will not end well for us, I told him he can take legal action if he would like and his reply was" oh I never said it would be legal". He stated several times that he was going to come to our office. So many times that we had to make a notice for our staff that if he does show up here we are to call the police for our safety. He was extremely rude and threatening the entire phone conversation. I was calm and kind the whole time. This is our policy. We have no way to know if someone is going to move in the middle of a quarter. If he just mailed his payment out 2 weeks ago I cannot imagine he did not know he was moving prior to that. If we would have been called prior to that we would have prorated his bill and he would have just needed to pay for that part of the quarter.