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          Find a Location

          West Shore Home LLC has 43 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileWest Shore Home LLC

            Baths
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3 Crossgate Dr

            Hampden Township, PA 17050-2459

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            Email this Business
            (888) 697-4033

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            Customer Reviews

            4.65/5

            Average of 1,597 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            277 complaints closed in last 3 years

            139 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/24/2007

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            West Shore Home is a bath, window and door company.  The company installs windows, doors, showers, tubs and walk-in tubs.

            Business Details

            This is a multi-location business.

            Find a Location

            West Shore Home LLC has 43 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3 Crossgate Dr, Hampden Township, PA 17050-2459
              Email this Business
              BBB File Opened:
              6/1/2007
              Years in Business:
              18
              Business Started:
              7/31/2006
              Business Incorporated:
              7/31/2006
              Accredited Since:
              8/24/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PA012954 for this business, issued by Office of the Attorney General-PA

              These agencies may include:

              Office of the Attorney General-PA

              Strawberry Square, 14th Floor

              Harrisburg PA 17120

              (800) 441-2555

              http://www.attorneygeneral.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • West Shore Home
              Business Management
              • Mr. Tomas Aleman, Marketing Manager
              • Mr. BJ Werzyn, CEO
              • Mr. Mark Deary, Director of Customer Service
              Contact Information

              Principal

              • Mr. BJ Werzyn, CEO

              Customer Contact

              • Mr. Tomas Aleman, Marketing Manager
              • Mr. Mark Deary, Director of Customer Service
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              277 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/30/2023

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              Sales man did not leave a business card after visiting on a Friday afternoon and giving us a quote for a bathroom conversion from bathtub to walk-ing shower. He said he will email me the quote over the weekend as the "promotion" I was receiving was over on Sunday August 20th. Over the weekend I did not get any email and I could not contact anyone as he did not leave a card. On Monday I called to the company to say that we were interested and never received the quote. Salesman sends the quote on Monday August 21st and we set up an appointment for Thursday August 24th to seal the deal. When the salesman comes on Thursday August 24th our quote was $1,000 higher than the quote we received on Monday August 21st. When we said it was not our fault he could not spell correctly my email and send the information within time, he said that he could not help. Then, he bullies us and asks if we would like to proceed with the paperwork. My husband has a chronic condition and this bathroom remodel is a medical necessity. To avoid creating a hostile environment for my husband, we moved forward, but I called and I filed a complaint to the company on Friday August 25th. Everyone who I spoke to seemed ashamed of the situation and apologetic but so far the sales manager has never called or contacted me. Everyone I spoke felt that this can be fixed by granting us the original price for the remodel since it was not our fault. I was given the salesman manager phone number and there is no way to talk to him or leave a message. I was told in three days I will hear something. It is Wednesday night and I really think I should not be the one reaching out to fix a terrible situation that I did not cause. Not leaving a business card and spelling the email wrong are mistakes on their end not ours and we should not have to be spending time on this.
              Read More
              Read 276 More Complaints

              Customer Reviews

              1,597 Customer Reviews

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              Most Recent Customer Review

              Ralph Q

              09/16/2024

              On Aug 8/15 and 8/16 WSH remodeled my very small bathroom (removed tub and replaced with walk in shower), it was not easy to do. However, they did the work and the end result was amazing. I love my new bathroom and cannot stop showing it off. The workers (****, Teagan and ****) were professional, friendly and were very careful with not getting my walls or carpet dirty. The overall result is a bathroom right out of a showroom. I am very happy with the work they did. The 2nd part of the job was replacing my front door and the storm door I had there. The crew (****** and *****) did a fabulous job with replacing the frame, and doors and I live my new doors. The new storm door works great and it looks like it was installed by the builder as well as my front door. Both ****** and ***** took their time with the installation and made sure everything was done just right, thank you both. Because my front door has an electronic keypad as a security lock, my only critique is that the installer should be trained on how to help/assist the customer on programming a passcode. Yes, instructions came with the door, however, the instructions were are not very easy to understand. Thanks God (Supervisor) **** had to stop by to get my signature, so he helped me set up my passcode on my new electronic door lock. Aside from that, both crews (bathroom and door) were great and I am truly in love with my new bathe and I love both my front door and storm door. I also want to give a big shutout to my design consultant ****** for helping with the design of my beautiful bathroom and the door. In closing, I was very happy with the entire team, thank you, you guys were GREAT!
              Read 1596 More Customer Reviews

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