Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a ***************** from ChesacoRv on 2/1/25. We live in ******** and the dealership is in ************. It has been 4 months and we still have not received tags for our motorhome. We continue to call the dealership almost daily and are getting no where. Half the time ****, the general manager tells us he will check into it and call us back within a certain time frame and he fails to follow-up. We are ready to go camping, but are unable to since our temp tags are expired and apparently PA does not extend temp tags. Additionally, we have already gotten it MD inspected and the inspection is only good for 90 days. If we do not get the MD tags soon, we will have to pay for another inspection!! The communication and customer service has been absolutely awful!

  Customer Answer

  Date: 06/25/2025

  We received our Maryland tags last night via ****** I no longer wish to pursue a complaint about the business. Thank you for your time.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1)Sold us a used RV which they had sold when new, and didnt disclose known and pertinent information that was germane to the sale and/or to long term ownership.a.Catalytic convertor had been stolen, replaced with non-original equipment, and therefore not covered by warranty, but did apparently have its own warranty had we known about it.b.Heating/AC system for cab (chassis system) was not functional, and took over a year to solve the issue 2)After driving off the lot the window seal came off, they told me to replace it and they would reimburse me, havent been reimbursed to date for the just under $500 repair 3)Sold us a third party warranty which we recently found out is not a third party but an owned company of theirs. When trying to get warranty coverage it has been denied every time until we found this out. Then miraculously they covered that repair, but have not covered all other repairs brought during the period.4)Other items, including the manager of the location lying to us, and the *** covering that up and not returning calls.

  Business Response

  Date: 07/16/2025

  Mr. ******** purchased a used RV.  Any RV that is used is sold as is.  The coach was treated like every other used motorhome we sell and inspected appropriately. Additionally, the catalytic converter that was installed on his coach did have the same warranty as a **** catalytic converter.  When the customers catalytic converter failed after about 20k miles, he took it to **** and authorized a replacement of the catalytic converter with a new one from **** and paid for it out of pocket. He authorized this repair without attempting to contact the company Hot Exaust who made the catalytic converter that was on it and file a warranty claim with them. He also never called us here at the dealership prior to authorizing the repair. After he paid for the repair, he called us trying to get us to reimburse him.  We did attempt to collect the information from him that would be necessary to file a claim with Hot Exaust, but he was unable to supply any invoices, complaint cause corrections, pictures or the part itself.  So, we were not able to submit any claims on his behalf.  We spoke to him many times requesting an invoice for the repair which he was never able to provide. He said on multiple occasions that it had been repaired, but he hadnt paid for it yet and he would provide the invoice when he received it. The ** of the Pennsylvania store and the Director have both spoken to Mr. ******** on multiole occasion explaning this.  Mr. ******** made the decision to pay out of pocket for the repair.  The repair was never authorized by anyone at Chesaco RV.  Had the customer taken the steps with the manufacturer of the catalytic converter, he might have had coverage.  However, that would be between the customer and the manufacturer of the catalytic converter.

   

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new 2021 ****** camper on 9/21 first time we used it was on 5/22 setting up the water pump leaked called and was told had to take it to dealer to get fixed bought new water pump with my own money and installed myself a little while later water heater started leaking shut water heater off and finished camping got back home and called dealer every time I called the person wasn’t there or he had off that day I called every day of the week and was told the same thing every time finally my fiancé called and talked to someone on 9/22 and was told to bring camper down on 10/24/22 to be inspected and fixed and to be reimbursed for the water pump I bought got to dealer to drop it off and nobody was they and had no idea i was bringing it down they finally talked to the GM and he told them what it was there for. We didn’t hear anything from them so I stopped down and was told that they looked at it and was waiting for a part which is a lie because the part they’re waiting for isn’t on the inside of the camper. My fiancé called them and was told nobody is there they all went to a rv show. The water heater and pump is still under warranty and they don’t want to repair or replace 

  Business Response

  Date: 04/18/2023

  We are currently working on *** ********’s RV.   We have submitted a claim for a faulty water heater and pump.  As soon as we have approval from the warranty company, we can proceed with the repair.  It is not our decision whether or to these are covered under their warranty.   We need to follow certain steps so we can finish the repair.

  **** ******

  Director of Operations