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Business Profile

Custom Knives

Survive Knives

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Knives.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a knife from this company on 7 April 2023, I never received it and now they are going out of business. I have trieed multiple times to get a response on this order using the contact info on their website. I recently learned that they were supposedly going out of business. Now their website doesn't work, and the email address I was using resulted in a non delivery receipt.

  • Initial Complaint

    Date:08/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order not received, no response, no contact, site not workin.02/06/2024 Survive llc Shopping $284.00 Status Posted Category Shopping Date posted Feb 07, *************************************************************** ***************

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a pre-order for a SURVIVE! Knives product on 11/12/22 for $249.00, and since then have not received any communication from the company about the status of my pre-order or when it will be filled. At this point I have no confidence that SURVIVE will ever make good on this transaction and deliver the item to me, so I would like a refund, but the company's website has now been taken down or is otherwise not working. Additionally, my credit card company (*********) is unable to dispute the charge today because too much time has elapsed, and I have been unable to contact the company for the purpose of getting my money refunded.

  • Initial Complaint

    Date:07/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** I placed and order with Survive Knives in may of 2021. I have made numerous attempts at requesting an update, which at times I would get a response, but after 3 years of waiting and poor communication from SK, I requested a refund for my $318.00. All this is documented in there messaging history, I also have copies I saved. I one or two occasions I was told I would get my refund, then silence and no reply as to when. I requested they Zelle me my refund to make things faster, but although SK agreed to refund me, I still have not received my money back. If needed I can provide all this history of communication, actually so can SK as it is on their website under messages, don't know why they have this section as they don't really care to use it and are not a company I would refer or ever do business with. I have been held hostage for 3 years!!! SK has no idea what I have been through financially and they don't care. Please help me get my money back so that I may move on. *********************************************

  • Initial Complaint

    Date:07/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a custom knife on 8/22/2023, with a delivery date of 2-3 months. Its has been almost 11 months with no delivery. Tried calling, texting and emailing many times in the last three months but the company has never returned any of my communications ! I would like a refund for $284.00 Receipt enclosed Thank You

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/7/2021 I ordered a GSO 12, knife from Survive Knives.No product was shipped, I'm looking for it or a refund.Thank you for your help.

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order not fulfilled. Numerous calls made and left messages each time. I've asked for a refund once I found out no one is receiving product ordered. I even went to the physical address of company to find nothing there. I asked for a refund several times. Talked to the owner once on the phone about refunding my money. Said be glad to but haven't received.

  • Initial Complaint

    Date:07/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Knife from their website over a year ago on 04/09/23. I have tried to contact them multiple times with no response. I ordered a GSO 5.1 MagnaCut knife. I would like them to ship my knife that I ordered or refund my money.

  • Initial Complaint

    Date:06/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** Purchase date: August 27, 2023 Paid: $284 Ordered GSO-5.1 knife Asked for refund on June 1, 2024. No reply. Asked for update on June 9, 2024. No reply. Asked for update on June 20, 2024. No reply. I would like a full refund. I no longer want the product I purchased.

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a knife from Survive Knifes order # ***** on November 10, 2023, and the payment cleared my bank on November 13, 2024. As of today 219, day after Survive Knifes received payment from my bank I have not gotten my order.I have test them several times on their ******* adds and emailed Survive Knifes telling them to send my knife or put my money back into my account but gotten no response.

Survive Knives is NOT a BBB Accredited Business.

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