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Business Profile

Collections Agencies

Ability Recovery Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ability Recovery Services LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 440 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has ruined credit score once already. I disputed it and it came off my credit report. A couple months later it came back on. I have no clue who they are where they're collecting from and I don't have any debts. I just bought a new home and I'm in the middle of I am absmall business owner that is very involved in helping my community, and homeowner with a strong credit history. Ability Recovery Services LLC has now negatively impacted my credit twice by reporting a collection account that I do not recognize and have never received validation for.The first time this account appeared on my credit report, I disputed it and it was removed. A few months later, it reappeared, once again without notice, proof, or any communication. I have no outstanding debts and have recently purchased a new home. Im currently in the process of purchasing an investment property, and this unverified account is putting my financing and livelihood at risk.The one time they contacted me by phone, I requested that all information be sent via email. They were rude, dismissive, and never followed up. They have refused to provide validation of the debt which is a legal requirement under the Fair Debt Collection Practices Act (FDCPA).This company is reporting to credit bureaus, yet does not offer verification or transparency. Thats a serious issue and, in my opinion, a violation of consumer rights. Companies like this should not be allowed to damage someone's credit without proof or ******************************* urge the Better Business Bureau to take this complaint seriously and investigate Ability Recovery Services for its reckless reporting practices. I am requesting the permanent removal of this unverifiable account from all credit bureaus and ***************************** for the harm caused to my credit and personal finances.

      Business Response

      Date: 07/23/2025

      BBB Complaint ID ******** - Max ********************** BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with our client ***********. Solutions to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer. 

      A copy of the Charge Off Statement is attached for Consumer's review.    

      Consumer should be advised that this matter has been placed in a properly disputed status with the Company along with the credit reporting bureaus.    

      For clarification, our client uses numerous collection agencies and therefore comes off credit reporting bureaus and then goes back on with the new collection agency.  

      Please be advised that our client is offering a 40% discount for this matter.  

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.


      Customer Answer

      Date: 07/24/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23574716

      I am rejecting this response because:
      This response still fails to meet the legal requirements for debt verification.
      Im not requesting a discount Im requesting actual proof that:
      This debt belongs to me
      I agreed to it
      The amount is accurate
      *********** has the legal right to collect it
      A generic charge-off statement and claims of right to collect are not verification.
      If this debt has allegedly existed since 2020, and your client has had years to validate it, then theres no excuse for failing to provide full documentation now.
      If I do not receive full validation immediately, I am requesting that this be removed from my credit report by the end of the week. Otherwise, I will escalate this through the ************************************ (****) and pursue all legal remedies available under the Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA).

      Regards,

      *** *****








      Customer Answer

      Date: 07/28/2025

      I've asked this company multiple times for proof this debt is mine any proof whatsoever. I've spoke with them multiple times they were supposed to email this. We are way over the 30-day legal limit. This debt is sitting in collections under my name under my credit report and it is not mine. This is highly illegal and needs to be removed immediately. 

      Business Response

      Date: 08/08/2025

      BBB Complaint ID ******** - Max ***********   

      Dear BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with our client ***********. Solutions to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer. 

      A copy of the Charge Off Statement is attached for Consumer's review.

      As per our client this matter is still due and owing.

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus. 


      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.

      Customer Answer

      Date: 08/11/2025

      [To assist us in bringing this matter to a close, you This is my third request for the same information. Under the Fair Debt Collection Practices Act (*****), you are legally required to provide written validation of the debt including the name and contact information of the original creditor and any documentation proving I am legally responsible for the debt within 30 days of my initial request.

      Your response to this BBB complaint did not provide the original creditors name, account number, or any proof of the alleged debt. You have now failed to comply with my request multiple times.

      Until you provide the requested information in full, I dispute the validity of this debt and demand that all collection activity cease except to provide the legally required verification. Continued attempts to collect without proper validation will be considered a violation of the ***** and will be reported to the appropriate regulatory agencies.
       
      must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23574716


      This is my third request for the same information. Under the Fair Debt Collection Practices Act (*****), you are legally required to provide written validation of the debt including the name and contact information of the original creditor and any documentation proving I am legally responsible for the debt within 30 days of my initial request.

      Your response to this BBB complaint did not provide the original creditors name, account number, or any proof of the alleged debt. You have now failed to comply with my request multiple times.

      Until you provide the requested information in full, I dispute the validity of this debt and demand that all collection activity cease except to provide the legally required verification. Continued attempts to collect without proper validation will be considered a violation of the ***** and will be reported to the appropriate regulatory agencies.
       


      Regards,

      *** *****








      Business Response

      Date: 08/22/2025

      BBB Complaint ID ******** - Max ************************** BBB Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with our client ***********. Solutions to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer. 

      Attached please find a copy of the validation for this matter.  

      Consumer should be advised that this matter has been placed in a properly disputed/cease and desist status with the Company and credit reporting bureaus. 

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ability recovery services has placed a collection on my credit with no support backing the collection I have not had a late payment on any credit account in over 3 years and they opened this on my credit as of 2 months ago with me never receiving any notification of collection it says the original creditor is ability recovery I have never heard of them nor have I ever signed a contract with them

      Business Response

      Date: 07/23/2025

      BBB Complaint ID ******** - ****** Beaulieu 

      Dear BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with our client Tasman Credit to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer.


      A copy of the Charge Off Statement is attached for Consumer's review.       

      Consumer should be advised that this matter has been placed in a properly disputed status with the Company and along with credit reporting bureaus.

      Please be advised that our client is offering a 40% discount for this matter.

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.


    • Initial Complaint

      Date:07/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The creditor failed to resolve a dispute filed through their own app platform before reporting.

      Business Response

      Date: 07/09/2025

      BBB Complaint ID ******** ****** *****  

      Dear BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with the current creditor, ***********************, to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer. 

      A Regulation F letter dated 4/23/2025 was mailed to the Consumer in accordance with applicable laws (the Letter).  The Letter mailed to the Consumer contained relevant information to identify the medical debt and provided the Consumer his rights under federal collection laws. 

      We have requested the Itemized Bill from our client.  Once we receive same we will forward to Consumer at Consumers current address.   

      Consumer should be advised that this matter has been placed in a properly disputed status with the Company and has been removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update. 

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ABILITY RECOVERY SERVICE, I do not have a contract with them, they did not provide me with the original contract as I requested.Correction to my credit report, I demand this account be removed from credit report.

      Business Response

      Date: 06/30/2025

      BBB Complaint ID ******** - Johane Hilaire 

      Dear BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with our client Penn ****** to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer. 

      A copy of the Enrollment Agreement is attached whereby the Consumer agreed to all of the terms and conditions of same. 

      As per our client to return and continue would be $646.40.  

      Consumer should be advised that this matter has been placed in a properly disputed status with the Company and with the credit reporting bureaus.

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,I am disputing an invalid account reported by ********************** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA).Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal ****** Whom It May Concern,I am disputing the account reported by **************************** Namel on my credit report.This account is inaccurate, unverified, and in violation of the Fair Credit Reporting Act (FCRA).Under 15 U.S. Code 1681i and 1681s-2, you are required to verify the accuracy of any information reported. Since this account has not been properly validated and does not meet legal reporting standards, I am demanding its complete removal from my credit file immediately.Failure to comply will be considered a continued violation of federal law.

      Business Response

      Date: 07/09/2025

      BBB Complaint ID ******** ***** *******  

      Dear BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with the current creditor, ***********************, to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer. 

      A Regulation F letter dated 4/21/2025 was mailed to the Consumer in accordance with applicable laws (the Letter).  The Letter mailed to the Consumer contained relevant information to identify the medical debt and provided the Consumer her rights under federal collection laws. 
      Consumer should be advised that this matter has been placed in a properly disputed status with the Company and with the credit reporting bureaus.

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The debt includes automatic renewal for a subscription I explicitly declined in writing

      Business Response

      Date: 06/24/2025

      BBB Complaint ID ******** ****** *******  

      Dear BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with various clients to provide collection services for all accounts placed with us.   

      We have received Consumers complaint and are unclear on the specific nature of the allegation.  There is no debt with our company for this Consumer that includes an automatic renewal for a subscription.  Thus, it is not clear what the Consumer believes was done improperly, and the company believes the Consumer may be referring to the wrong debt. 

      We are committed to providing transparency and ensuring the accuracy of all information.

      Company is always here to work with the Consumer.


    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why ABILITY RECOVERY SERVI is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: Amount Disputed: $

      Business Response

      Date: 06/16/2025

      BBB Complaint ID ******** - Avaney Rivers 

      Dear BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with our client ************************ to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer.

      A copy of the Enrollment Agreement is attached whereby Consumer agreed to all of the terms and conditions of same.

      Consumer should be advised that this matter has been placed in a properly disputed status with the Company and with the credit reporting bureaus.

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ****** Rolon *********, and I am filing this report because I have been a victim of identity theft. There are several accounts appearing on my credit report that I did not open or authorize, and I am requesting that they be blocked or removed as permitted under FCRA Section 605B.The accounts below are not mine, and they are negatively affecting my credit:1.ABILITY Recovery Service Collection $360 ****** of America Secured Card 3.Dept of ************************ $2,442 4.Eastern Account System I Collection $424 5.******************************* Collection $549 6.I ************ Collection 7. ************************ Collection $1,526 8.OppLoans/FEB Unsecured Loan $2,072 9.Resurgent/LVNV Funding Debt Buyer $676 10.Santander Consumer *** Auto Loan 11.NETCREDIT/TABLOC Opened 12/21/2022 Status: Collection 12.Verizon Wireless Cell Phone $350 I did not open or authorize any of these accounts. They are the result of fraudulent activity and identity theft.

      Business Response

      Date: 06/12/2025

      BBB Complaint ID ******** - ****** ****** Rolon *********

      Ability Recovery Services, LLC (***) is a third-party debt collection agency under contract with our client Penn ****** to provide collection services for all accounts placed with us.

      Consumer should be advised that this matter has been closed by our client, closed in our office and removed from all credit reporting bureaus.  The account is no longer with our agency.  Please allow 30 days for all bureaus to update.

      Again, ARS is always here to work with the Consumer.

    • Initial Complaint

      Date:06/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***********************. I do not have a contract with ABILITY RECOVERY SERVICES LLC. They did not provide me with the original contract as requested.

      Business Response

      Date: 06/10/2025

      BBB Complaint ID ******** - Solange Habibatur Mbah 

      Dear BBB and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the BBB Complaint ID ********.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with our client ***********************, to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer.

      A copy of the Enrollment Agreement is attached for Consumer's review whereby Consumer agreed to all of the terms and conditions of same.

      Consumer should be advised that this matter has been placed in a properly disputed/cease and desist status with the Company and with the credit reporting bureaus.

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.


    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello iam not aware of this company I never had busniness with them I want them to removed their collection account to my credit report even they called and ask for my information I told them that was not me they still report it to my credit report I want this to be remove immediately.Thank you

      Business Response

      Date: 06/06/2025

      **** Complaint ID *************** ****** ****  

      Dear **** and Consumer,

      Thank you for bringing this matter to our attention. Ability Recovery Services, LLC (the Company or we) files this response (the Response) to the **** Complaint ID ***************.  The Company takes all consumer feedback seriously and is deeply committed to maintaining the highest standards of professionalism and compliance in our interactions with consumers.  The ****************************** carefully oversees matters like this to ensure that all policies and procedures are followed appropriately.

      The Company is a third-party debt collection agency under contract with our client ************ Solutions to provide collection services for all accounts placed with us.  Thus, the Company has the right to attempt to collect the debt directly with the Consumer. 

      A copy of the validation documents are attached for Consumers review.    

      Consumer should be advised that this matter has been placed in a properly disputed status with the Company and with the credit reporting bureaus.

      We are committed to providing transparency and ensuring the accuracy of reported information. If the Consumer would like further clarification and information,we are happy to provide a detailed verification of the account and explanations.  The Company invites the Consumer to contact us directly to discuss an effective way to resolve this matter.

      Again,the Company is here to work with the Consumer to bring a satisfactory resolution to this matter.


    Ability Recovery Services LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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