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Business Profile

Retread Tires

Steve Shannon Tire & Auto Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Steve Shannon Tire & Auto Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Steve Shannon Tire & Auto Center has 5 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I scheduled my inspection and while I was there I mentioned that they might as well take care of the oil change and tire rotation since I have a long trip on this weekend. Service people were nice and allowed me to drop the vehicle off since I was still working for the day and I was able to pay over the phone and I caught an **** back to the shop. When I retrieved my vehicle and started it up immediately the service airbag light came on the dash and disappeared. When I went to put the vehicle in drive the light came on again and today is still doing it intermittently. I called and notified the shop this morning that when I dropped my vehicle off yesterday there were NO issues or warnings. But when I picked it up my service air bags light still illuminates. My vehicle passed inspection fully and there was no mention of the service light on the report. I was instructed to take it to the dealership for jeep. I will be seeking legal advice should thus not be resolved.

      Business Response

      Date: 04/29/2023

      After receiving the complaint letter, I had the manager of the location try to call the customer and have them bring the vehicle to ** for evaluation.  The manager, ***********************, states he has tried to contact the customer at the phone number on the complaint letter but has not been successful.  

      Today, I emailed the customer at his ***** address to please contact **** in regard to the issue to see if we can get to the bottom of the problem.  

      *********************, District Manager, Steve Shannon Tire Co.

    Steve Shannon Tire & Auto Center is NOT a BBB Accredited Business.

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