Business Profile

Retread Tires

Steve Shannon Tire & Auto Center

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Complaints

This profile includes complaints for Steve Shannon Tire & Auto Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went for inspection home on military leave..employee claimed i needed brakes and calipers all around to pass...which brakes were fine on my drice back home to visit...they changed brakes and calipers on front anyway...in process they broke a brake line and charged me...then wanted over 450 dollars...charged me one fee 40 dollars for inspection then charged another 12 dollars for sticker...on way home brakes failed that they changed...and they broje the front strut i dont know how wasnt broken when i went there as the vehicle was looked over before went...and just had in shop on base 3 months ago and brakes were fine....employee claimed to be the store manager ..employees appeared to be drunk or high on drugs....gave me two different prices..no military discount...and now have extra expenses at another shop to fix what they broke and late back to report for duty
Business Response
Date: 05/16/2025
Good Afternoon,
In response to complaint ID#********, customer ******* **********, During the Pa State Inspection process, the technician noted the front brake pads were worn unevenly and separating from the cracks on the pad material, the brake rotors were below Pa State Inspection minimum specs., and as far as a damaged brake line being replaced, the technician did notice during the inspection process the brake hose had dry cracks and exceeds life expectancy. As for a broken strut, the technician said there were no issues with the strut at the time of inspection. We stand behind the Pa State Inspection technicians repairs for this automobile.
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 3/5/2025 - Repair 3/6/2025 - Took it back because of engine light being ********: Steve Shannon - $1,382.59 - Took it to ************** to try to get the issue fixed $702.29.Tried to resolve: NO they did not they told me they will not fix it because there manager at the time lied and told them my engine light was on and it was not.Nature: I took my car there to get a tune-up because I had almost ******* miles on it and I figured that would help it last longer and an inspection to find out I needed to spend a lot to get the inspection done so I canceled the tune up and just got the inspection done when they were done I went to go pick it up and my engine light was on they took it in to check the error and cleared it and told me to bring it back in if it came back on the next day I went to work and my check brake system light came on and MPH would not work so I took it back they check it again and a bunch of electrical problems showed up so I asked them what happened because my engine light was not on when I dropped it off and the one mechanic said in front of their manager your right it was not on when you brought it in. What happened was we brought it in to do the inspection when we called you and you said dont do anything yet we drove it back out then when you called us to go ahead with the repairs we put it back in the garage and thats when the engine light came on so I took it to ************** they fixed 1 issue but it did not fix the problem so I contacted Steve Shannons to find out what happened because my car is royally screwed up now and they told me that the notes they took said it came in with the engine light on so they screwed up my car and covered their **** by lying and saying that it came in that way!As you can see the work was done 3/5/2025 and the errors came up on 3/6/2025
Business Response
Date: 03/25/2025

?******* *******,

Mr. ***** called our Sunbury location and made an appointment for a tune-up and state inspection for March 5th. Steve Shannon Tire does a free courtesy inspection on all vehicles that we service. During that courtesy inspection one of the things, we look at are there any warning or indicating lights on the dash. Mr. ***** s vehicle had a check engine light ABS, anti-lock brake system and a traction control light on. These were documented on the back of our courtesy inspection sheet before any work was performed on Mr. ***** s vehicle. The codes that were on this vehicle was prior to Steve Shannon Tire performing the inspection. Mr. ***** brought the vehicle back in due to these lights being on and claimed that these lights were not on the vehicle before servicing his car at our facility as a courtesy and Good will we scanned the vehicle, for codes and cleared them. The codes indicated that there was a computer issue within the primary computer module and the body control module which are something we do not repair. we recommended that if the light returns that he will need to take it to a dealer or somewhere that is able to repair those codes. After speaking with Mr. ***** and reviewing the codes that were presented to him by ************* its clear that there is a computer related issue within the *** or BCM. We are always working and striving for 100% customer satisfaction unfortunately in this situation, we are unable to Repair what is required in the *** and body control module. The antilock brake light and traction control light quite possibly may be on due to a damaged tone ring. If this were the case, we would be willing to work with Mr. ***** at a discounted price on that repair.
**** *****
District Manager
**********************************************************************

Phone ************
Mobile ************
Email: ************************************************************************************************************
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to Steve Shannon on 10/05/24 at the ********** location. I needed my car state inspection and emissions renewed. I had a light bulb replaced. I was told no further issues with my car and they passed it. On 10/23/24, I took my car into my local mechanic inquiring about brake issues. They informed me that my car should not have passed inspection and that the brakes and rotors were scraping metal on metal. Steve Shannon had not informed me of this issue at all. After paying for an inspection, that should not have passed, I would like a refund from Steve Shannon. I paid $114.90 at Steve Shannon on invoice #*******. I then paid $364.97 at my local mechanic to fix this problem.
Business Response
Date: 10/30/2024
I spoke to ****** ***** via phone call and we issued a refund as per her request.
Initial Complaint
Date:07/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/6/24, i took my jeep to the *********, ** location to get my jeep inspected. They failed it, stating my subframe in the front needed replaced, and that my frame in the back was rusting out and that i needed a new car, but i paid the fee for the inspection itself, minus the sticker. We were baffled, and when i got it home had another mechanic look at it, and the subframe did need replaced, but the place that was rusting wasn't the frame and could be fixed. My mom called down for me, and talked to *****, and he said that i wouldn't be charged the inspection fee again, only for the sticker. On this day, when my mom talked to ********************** was off. Today, 7/27/24, after getting the subframe replaced and the rust spot fixed in the back, took it back down for inspection and an alignment since we replaced the subframe. Saw the receipt and i was charged for the inspection again. Called and talked to *****, and he said he saw that and talked to the store manager *****, and that ***** said i only had 15 days to bring it back, then asked if i wanted to talk to *****, and i said yes. When ***** got on the phone, he had an immediate attitude and told me i only had 10 days to bring it back after the initial inspection. I told him my mom and i were never told that, just that we wouldn't be charged the inspection fee a second time, but he refused to do anything, just stated that he would talk to the district Mgr. My mom called down to talk to *********************, the manager, about it and about the mechanic that said my actual frame was rusting out, and he was rude saying that the district mgr would call and in the middle of her saying something, hung up on her. Every time i talk to ***** about different issues, he always has a bad attitude and is rude. Maybe he would have a better attitude and would be nicer if he wasn't getting high before/during work. All i want is the refund for the 2nd inspection charge i received when i was told i wouldn't be charged that to begin with.
Business Response
Date: 08/05/2024
Good Afternoon,
In response to complaint ID#********, according to the PA Safety Inspection manual, "The vehicle owner shall be allowed to make his (or her) own repairs or to select anyone else he (or she) desires to do them for him (or her)" That being said, it is important to realize that when the vehicle leaves the inspection station and is not under the care of the inspection mechanic, it is required to receive a full inspection upon return. But due to the fact that one of our store managers may have told them when they bring the vehicle back to verify repairs have been done, they would not be charged the labor portion of the inspection again, we will refund *************************** the $27.95 that was paid. I will be contacting the customer immediately to not only apologize but to offer the refund.
Customer Answer
Date: 08/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************

Customer Answer
Date: 08/14/2024
When the business answered me, they said they would be calling and issuing me a refund. I replied back on 8/5 and I haven't heard from the business nor received a refund yet. It doesn't even say who from the business replied and I'm not sure who to contact.
Business Response
Date: 09/20/2024
I'm inquiring about complaint ID: ********, it was regards to a vehicle inspection refund, for ******* ******, the amount was $27.95, she has been refunded the amount and to my knowledge is completely satisfied with the refund.
Thank You and if you have any questions, please don't hesitate to reach pout to me.
Initial Complaint
Date:07/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1, 2024 I took my Jeep Gladiator to Steve Shannon Tire and Auto in Sugarloaf, PA to have tires removed, mounted, and balanced before taking it on a long-distance trip. We notified the manager at drop-off that we would be keeping the removed tires because they were in good shape. I paid their fee of $220.23 over the phone and picked up the vehicle after hours due to my work schedule. When I picked up the vehicle, two removed tires were worthless because the technicians destroyed the beads in the removal process. ALL 4 of the expensive after-market rims were also damaged with scratches and scuffs. The technicians claimed to balance the tires with sandbags and charged accordingly. The tires were NOT BALANCED, forcing us to stop at a place during our travels. The owner/technicians at the other business could not believe the damage to the rims and were shocked that we could travel so far on these "balanced" tires without having a wreck. We paid an additional $224.18 to Wide Open Customs.When brought to the manager and Steve Shannon's attention, he stated, "There are signs all over the building stating they are not responsible." I would like my rims and 2 removed tires replaced as well as a refund for the balancing in the amount of $220.23.
Business Response
Date: 07/25/2024
*******,
We would like the opportunity to try and resolve this complaint for the customer at their earliest convenience. I have reviewed the attached pictures and do have a few questions. Steve Shannon Tire is a family-owned business and do our very best to provide 100% customer satisfaction.
Sincerely,
*******************
District Manager
Steve Shannon Tire
************
****************************************************************

Customer Answer
Date: 07/25/2024
I had sent an email out to Steve Shannon's in regards to the email I was sent that they wanted to take care of the matter but haven't hear back from them. So until then I don't want the case to be close.
Thank you,
**********************;
Customer Answer
Date: 08/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21983565

I am rejecting this response because: I made email contact with them and had a phone call with them which the offer wasn't to do anything about the damage they caused. I would like them to take the responsibility for what damage they did.

Regards,

*************************

Business Response
Date: 08/29/2024
I reached out to ************************* and proposed a full refund for both the bill from Steve Shannon Tire and the expenses he incurred while traveling to *******. Regrettably, he declined this offer. Upon reviewing the photos of the rims, it seems the damage is not due to tire installation but rather to road wear, and since the tires removed were used, it's impossible to ascertain whether the damage predated our services.

Consequently, we have no additional remedies to propose to ******************** at this juncture.

Sincerely,

*******************
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car was taken to this shop for a loud clicking noise when you make a sharp left hand turn. It was explained that when I had it at a different shop they stated it was probably the strut. I was told by Steve Shannon tire and Auto that I would need both struts replaced so that it would be balanced, and that I also needed an alignment. After not hearing from them all day, I stopped by before they closed to see what the status was. I was told my car was ready. Upon leaving the shop, within a mile, it was obvious that the problem was not fixed. I called the garage the next morning and spoke with a *****, who told me that he did the work on the car, and that nothing was noted about looking into a clicking noise, just that he was to replace the struts and do an alignment. I explained that after paying that amount I wasnt happy that it seemed nothing was fixed. He told me to bring the car back in for them to look at it. When my husband arrived, the original gentleman that first helped him told him that he would not take the vehicle back to look at it, that if we wanted him to look at the car again it would be $45 to diagnose the issue. We stated that wasnt acceptable since we had already paid a large amount for to work on it We were told that when we brought the car in we told them we thought we needed new struts so that is what they did. They were not paid to look over anything else. ***** then came out and offered to take a look at the car for no extra charge. The car was left there for the day, and when my Husband went back a worker told him to get in the car and go for a test drive. He then proceeded to go into an empty lot, tell my husband to "hold on" and then proceeded to drive and turn and then stop at high rates of speed and said see, there is no noises. Nothing was told to us what was "fixed". After driving the car for a day it was very clear nothing was fixed and no alignment was done as the car now pulls hard to the right, which it never did before.
Business Response
Date: 05/10/2024
Mr. *********************** initially called and asked for a price quote on front struts on his 2014 Chevrolet impala which we provided. He called back and asked for an appointment for them to be installed. As per his request we replace the front struts and aligned his car on 4/22/2024. He returned saying he still had the noise in the front of his car which he never mentioned to us at any time. Our manager asked what noise you are referring to? ****** said he was at another garage and was told that front struts are bad and that is where the noise is coming from,
The store manager offered to look at the car for a noise and that would require a diagnostic charge. ****** was upset because we would be charging him to look at the car to determine were the noise was really coming from. While ****** and the Manager were discussing the labor charges, the Technician that worked on the car was at the sales counter and said he would take a look at the car for the customer.
The Technician did road test the car and found that the noise was coming from the rear of the vehicle not from the front of the vehicle. We took the time to show this to ******. We offered to make an estimate and do the repairs, but ****** declined to accept our offers.
We will be happy to look at the vehicle's alignment to see why the vehicle is now pulling. if the front struts do have an issue, they have a lifetime warranty which we will honor.
Sincerely,
*******************
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Friday April 19, 2024 went into this establishment seeking a tire for my dump trailer which had gotten a whole in they ended up getting me a tire and mounted and paid my bill in cash. I drove the trailer home and parked it until the following Friday April 26,2024 in which i got it out to use an after driving a short distance I could hear a hissing sound and depending where tire was on the spin it would be louder. We placed some water on to locate the leak which ended up being a small slit in the sidewall of the tire. This was obviously a defective tire. I drove the trailer to this establishment again and explained my situation to them. They told me they have a tire in stock and would replace at my cost which in the first place was extremely unfair because was obviously a defect but I had no choice I needed a tire meanwhile the manager came over and placed his finger in the slit that had a SLOW leak and NOW had a major leak after he thought it was a good idea to put his finger in the hole. Then they come and tell me im sorry we dont have a replacement tire to fix!!!! So now im screwed I had to drive this trailer which started out with a slow leak when I got there to a trailer woth a flat *************************************************************************** replace my tire and I had to pay them to replace and mount the tire. This is so unacceptable of a business.
Business Response
Date: 05/15/2024
We feel Steve Shannon ******** is not obligated to refund the customer for the tire on the dump trailer with a damaged sidewall. The tire sold was not a defective tire nor did it have any hole/sidewall damage when installed. Unfortunately, a tire with a sidewall injury cannot be repaired. As far as the claim, the manager put his finger in the sidewall hole and made the leak a major leak, he was looking to determine the severity of the impact damage. We did however offer the customer a replacement tire at cost, unfortunately we did not have his size in stock at that location.
Customer Answer
Date: 05/15/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21648261

I am rejecting this response because:

Regards,

***************************
Initial Complaint
Date:09/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dropped off 2013 captiva LT at 530 or 6am mon 9-25-23 STEVE SHANNON TIRE & AUTO CENTER ********************** we were quoted around 381 for work that was very wrong they did oil change was wrong witch guy took off bill we didn't ask for i asked to replace 2 sensor on car they replace so they say what I'm seeing on paper work no matter what car was not bucking and car drove fine till they work on please beware of this auto place got lights on hose was off when I popped hood if u ask me place real joke I'm never ever doing business there again my last ! when ******** owned place they were amazing just another place don't care about there work trying to play people very bad business lights on for shifting car and would not do 15, to 20 miles down rd drove it home like that bucking and no speed lights on for ,stability track ,motor light still on then gave another line about gas getting in oil that's real funny all this just happened while they were working on car amazing All we ask for was good service replace sensors tires swapped out and inspection what I got back was messed up car witch is my wife car very sad buyers beware
Customer Answer
Date: 10/02/2023
When u take car into shop in new york it should show on bill why and what for they did nun above I was told that by shop thats looking car over now and I'll show u are bill and also when they took off are tires they put snow tires on they kept are good tires and gave us back wrong tires this shop is doing very bad business
Business Response
Date: 10/06/2023
Dear ****************************************************** I am very sorry to hear of your experience at our Cortland location, I do understand how frustrating vehicle repairs can be. The parts that were replaced were the upstream O2 sensor, and the intake VVT solenoid, which the vehicle presented codes for (*****, *****, *****). Unfortunately after the repairs were made the vehicle developed a new symptom, separate from the original repairs. (codes *****, *****, *****) After investigating the new codes the staff found the high pressure fuel pump to be leaking. We have been in business for over 40 years and do have qualified technicians working at all locations. We do have other locations in upstate NY, as close as Ithaca. If you would prefer to bring the vehicle to our Ithaca location, I can assure you I will personally oversee that your vehicle is repaired in a timely and proper manner.

Thank you,
***********************
District Manager
Customer Answer
Date: 10/11/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I **** ************************ am rejecting this response because: They were offered to fix car befor I left shop and kid came over hooked hose up and car still was not running right because they broke wire off motor that's why it's was showing more codes listen some people were born yesterday im not one of them I went into shop and was so upset and manager ***** went out back and never came back out and I called pa upper management was just giving me run around then told them we did envelope for what was to be dun they put are snow tires on and kept are new tires then when ask management didn't know so just throw are tires away ya I'm not wrong here like this I shouldn't have to pay again for shady work I'm turning u into new york sate because u don't even show on bill why or what car was brought in for just looking like u sold us parts and u did damage when u were working on car u were trying make more money off us that's a fact even manager called and said gas leaking into oil another line then again we called for return of tires u kept and gave us back wrong tires as far as I see u owe us money for not fixing are car and stress of us not getting tires back and driving a car 17.5 miles home with 4ways on and could not drive over 15 to 30 bucking but hay it's to funny that car was not doing anything like this till ur place put there hands on it this shop needs to be investigated all they wanted to do is cost us more money and to keep are tires and have us to pay for ur mess u made and to think I'd let ur shop touch are car again or any of ur shops I'd say never on are car ill never ever do business with ur shop I do have are car Back witch was fixed at another shop witch fixed wire and they checked what ur manager ***** said are car didn't need fuel pump and lights were on because ur shop broke wire off when doing work as I see it u owe me for laber and time for wire broken by ur shop and tire bill then I'll drop this till then I don't see this going away ur shops doing bad business should pay thought u could wrong a woman till i got involved shame on ur place of business

Regards,

**** *********
Initial Complaint
Date:08/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/26/2022, I purchased 4 new tires ** *** ********* ** P255/50HR20 for my 2017 **** ********. I went with these tires per the salesman ****** ****** advice. These tires cost 764.00. Milage at time of purchase was 69,515. Since I purchased theses tires, I had them rotated and had an alignment. The problem is the 2 back tires are not wearing well at all. They will barely pass inspection next month. The sides are almost down to nothing. They are not even a year old and milage on car is 81,000. Not even 12,000 miles. I am retired so I do not excessively drive the car. I went back to ***** ******* on Towanda, PA where I go for oil changes, inspections and tires. I told them my issue and the new manager **** told me, that the only thing they could do for me is sell me 4 more new tires at 10.00 over his cost. He had 2 of his technicians check out the tires and they agreed they are not wearing well at all. Then they proceeded to tell me that they were cheap tires and that I needed to buy expensive tires. And I informed that these were the tires their salesman recommended. ****'s answer to me was that employee no longer works there and that he should have recommended better tires. I then asked him if he contact the tire manufacturer and see if they would make good on them. He told me that it would be a waste of time because they always deny the claims. He also told me that they would pass my car for inspection but I would need to purchase the 4 tires that he recommends within a couple of weeks. He recommended ******** ********* Weather Ready tires. They sell them for $287.00 a tire but he would sell them to me for $223.99 a tire. That was the best he could do as he wanted me to remain a customer. I have been going there for 5 years. I am really upset because I feel they should reimburse some money to me for the two tires that are bad. They should have lasted longer then 9 months and more than 10,000 miles. I believe tires have a warranty.
Business Response
Date: 08/31/2023
We have consulted with the manufacturer regarding the low mileage received on your tires and they have agreed to let us do a one-time adjustment provided the tires fall within the parameters of the manufacturer's eligibility rules. The best course of action at this point would be for you to bring the vehicle back in to our facility and we can evaluate the situation once again. If the tires are indeed in a situation where we can adjust them, we will gladly do so. We realize this may be an inconvenience, but unfortunately, this is the best way to proceed.

If you wish to move forward with this, please contact the store and let us know. This will enable us to make sure we have tires on hand and readily available in the case where would be replacing tires at that time."
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my oil changed on my 2017 ***** ***** in the Muncy location on 6-20-23.As I was driving the next day the metal splash shield came unattached from the front of my vehicle. This was aprox 30 hours after the oil change took place. I was not informed at the time of the oil change that there was any wear and tear or defects in the splash shield.I had to take my car to the garage to have the splash shield removed in order to be able to continue to drive my car as it was dragging on the road.I contacted the Muncy store immediately after the incident on 6-21-23.The manager at the store called me back 3 days later. He agreed to reimburse the cost of the repair shop (*****) but refused to replace the damaged splash shield. He offered to have the district manager contact me to discuss this further. It has been 10 days and I have not heard anything from the district manager or recieved a refund for the repair bill. It has now been close to 2 weeks since the incident and no resolution has been made.
Business Response
Date: 07/17/2023
Good afternoon,

In regard to complaint ID ********, we have been in contact with the customer, *********************** and have agreed to replace the splash shield at no cost to the customer, the shield has been ordered and this situation should be resolved within a few days.

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Steve Shannon Tire & Auto Center is NOT a BBB Accredited Business.