Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid company $297 on 1-30-24 for garbage service for the entire year. On March 1st our Township changed companies. County Hauling now owes me a refund of $247.50. I have been calling them since March 11,2024 about my refund. I have called them at least 7 times about my refund and every time I am told something different including twice that it has been mailed. I have also emailed them and got a response that it was being sent to their controller for processing. I would appreciate your help in this matter. Thank you.

  Business Response

  Date: 08/08/2025

  We apologize for the delay with the refund.  The check was processed and mailed to the customer on 7/11/24.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  County Hauling threw my issued recycling can into their truck and has failed to replace it. Its been 3 weeks and I cant get an estimate on the new can or a freeze on my billing.

  Business Response

  Date: 08/08/2025

  Our operations Manager ordered Mr. ****** a new recycling can do to our error and replaced it immediately when received. 
  

  
  

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This year our trash collection bill DOUBLED from $43 per quarter to $86 per quarter, which wouldn’t be such a big deal except for the fact that half the time they just don’t take our trash or they only take some of it. Never had this problem with Waste Management. They also drive their heavy trucks on roads where there is no trash to be picked up, damaging our roads unnecessarily, when they should only be in the alleys.

  Business Response

  Date: 04/30/2024

  If you provide your service addresses, we can look into any service issues you may be having.  As for the price increase, we place a bid and it is up to the township to award so any issues with the decision would need to be addressed with them.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning's recycling service yielded recycling products (cardboard, papers) all over my driveway, at the base of my mailbox, on the street in front of my property, and down the road, scattered along the edge of ALL of my neighbor's property. I request FULL cleanup services within EACH county along EACH road affected at the expense of County Hauling for failing to contain recycling and trash properly and for causing significant pollution of said garbage spills in violation of PA Cleanways.

  Business Response

  Date: 04/18/2024

  There were severe storms last night with strong winds that could have contributed to the material being blown.  We will investigate through our truck cameras to confirm the conditions upon arrival.  We unfortunately would not be responsible for storm or wind clean up but if we investigate and find it to be us we will have a crew come out to rectify.

  Customer Answer

  Date: 04/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Unfortunately, the so-called "severe" weather did not contribute to our streets being littered, and I would suggest that a thorough review of all garbage routes on all garbage trucks be reviewed in their entirety and clean-up services provided for all areas affected.]
  
  
  
  Regards,
  
  
  ******** ******

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been requesting a recycling bin from County Hauling since we moved in last June. It has been almost a year and we still have no recycling bin and nobody has a reason why. We pay for garbage AND recycling, yet recycling is not a service we can utilize without a recycling bin. We continue to be told they will get us one when they have it. At this point a new one needs to be ordered and delivered, Or it needs be taken off of our bill. I was told a supervisor will call me back but nobody calls or emails back. There is nobody to speak to about billing and nobody can help me do anything but put in a ticket. I have put in at least 10 tickets and nothing has been resolved.

  Business Response

  Date: 08/11/2025

  We do not provide the bins to the residents in Verona, we do not have them for sale. Some municipal contracts have them added in as part of the contract. Verona does not, they provide their residents the bins. Ms. ****** may have been calling the borough as there are no calls documented for her address. Per their website:
  
  
  In Verona Borough, PA, recycling is collected every other week for residences, and recycling should be placed at the curb the night before your collection day or by 6 AM on the day of collection. Recyclables should be placed unbagged in a recycling cart provided by the borough, within eight feet of the curb or edge of the roadway, and must be placed so as not to obstruct traffic or the right-of-way. There is also a permanent glass recycling drop-off bin located in Oakmont at 3 Ann Street for residents of both Oakmont and Verona, according to Verona Borough

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill last week showing I missed a payment on the other half of the bill. I thought I had paid it. They are charging a $10 late fee. I am not paying a $10 late fee. I paid the back bill today. I spoke with Diane and she stated she could not remove the late fee b/c it is "contracted in". I asked for a supervisor. She stated she did not have one but have one call me but they could not remove it. The garbage company rose the bill for our city double the price. I can barely afford to pay the bill now. I cannot afford to pay a $10 late fee.

  Business Response

  Date: 04/04/2024

  We waived the late fee this one time.  Going forward please note that late payments are subject to late fees and will not be waived going forward.

  Customer Answer

  Date: 04/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for waiving it. However a $10 late fee is very high to penalize someone. 
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  County Hauling continues to not pick up trash after multiple calls to complain.

  Business Response

  Date: 04/04/2024

  We picked up two cans today.  There is one can with loose trash that would need to be bagged for collection.

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Trash was supposed to be picked up on Tuesday and was not. Saw a truck across the street Wednesday morning asked if they would be picking it up and they said no because "it was not their route" ACROSS THE STREET. Called Wednesday and Thursday to ask for it to be picked up. Clearly they only came when this complaint was filed. Further, this happens at least once a month. Finally, the trash did not become "unbagged" until Wednesday after it had been sitting out for over 24 hours not picked up. 
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manor Boro in Penn Township PA uses County Hauling Corporation for the residential communities garbage disposal company. The contract was up for renewal between those parties and they agreed to an egregious rate hike over 120% for a new three year deal. Residents went from paying 39.00 to now 100.00 per month. There is no rational reason for this type of increase and it is felt this is highly unfair and not in line with CPI for standard increase's expected- its price gauging. Residents are left being unable to pay for this increase and we are seeking help to address this.

  Business Response

  Date: 04/02/2024

  We were the only bidder of this contract.  You can reach out to your township for any concerns.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PAY for the service of garbage removal and my garbage was not picked up. Contacted them via phone and was told to leave trash can and would be picked up. Garbage is still not picked up and has been two days. What am I to do with my garbage until next pickup?

  Business Response

  Date: 03/25/2024

  I have alerted the route supervisor to the missed pick up and will have him collect this week.

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was switched over to county hauling around March of last year . I was financially in a hardship due to cost of things due to high price of goods.
  I did not pay the 164 that I owed they sent me a letter that they will not continue to puck up my trash. For approximately 6 months I have been taking my trash to my workplace with permission from the owner.
  But county hauling has continued billing me.
  Now the bill is 330 dollars approximately
  I haven't put one piece of trash out and they still are billing me I never signed a contract with them.
  Please help.
  I will pay 160 for the 2 or 3 collections they have made.

  Business Response

  Date: 01/29/2024

  Trash services for all residential properties are a contract requirement.  We are more than happy to work out a payment arrangements, but per the contract you are required to pay for services.  

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I called them and was told that I need to all for trash to be collected.  Since I am forced to pay this I want them to collect my trash.

  I can't afford 300 plus dollars to have them start again . The best I can do is pay 160 on fri the 2nd to have trash collection reinstated.

  And make make payment arrangements for rest..

  I called and the told me i had to pay full amount..

  i need a point of contact to assist me. 

  ** ***** ** ************* 

  Would like a person I can talk to. 

  
  
  
  Regards,
  
  
  
  ****** ****

  Business Response

  Date: 01/31/2024

  You can call the main office and ask for the collections department.  The number is ************ and they will be able to discuss various payment options.