Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a complete encapsulation and ground water mitigation done by Dr. ********************** Saver in ************, ****** a few years ago for over $30,000. The $2000+ dehumidifier failed after a year and was replaced in November of 2019, which failed after 4 1/2 years. Now, trying to get replacement under the 5 year warranty is a real waste of time and energy (of all things). I expect a warranty to be on the equipment by the manufacturer based on the installation date, but apparently Dr. ********************** Saver thinks I should just pay $2200 every 5 years for a replacement.I have been complaining about this dehumidifier not working since last summer (2024). The dehumidifier was built (stamped on the side) in July of 2019. That should be within the 5 year warranty.

  

  Business Response

  Date: 10/29/2024

  Thank You for the opportunity to respond to this complaint. I have had a good discussion with *****. There was a failure to communicate to ***** on my part. We will be replacing the dehumidifier with a new one this week. He is scheduled for Friday to have the unit replaced. We appreciate the opportunity we have had to work with ***** on his home over the past several years.

  Thank you,

  **** ********

  General Manager

  Josh Lowe's Dr. Energy Saver

   

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am very thankful to **** at Dr ********************** Saver for responding.  ************ has consistently honored its promises and I appreciate BBB for expediting the communication. 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work was originally performed on Oct ***** 2023. The full payment amount was $5,553.19 for invoice #**** on 10/21/2023. The company was supposed to do the following:- Duct 3 bath fans through ***** ends.- Repair fifteen broken vent screens.- Remove and replace ductwork with new hard pipe and seal with mastic.- Remove and replace ground cover with new visqueen.- Seal all ductwork with mastic and wrap with fiberglass ductwrap.- Reseal plumbing vent pipe at the roofline.Numerous quality issues existed after the first 2 days of work. The company ended up coming back out to fix improperly sealed roof vents that were installed (instead of the ***** end vents) that lacked asphalt roof shingles. The crawlspace was left a complete mess including exposed soil that should have been covered by visqueen. These issues were resolved.Upon inspecting the **** registers on the main floor of the house it was discovered that 3 of them were left either fully disconnected from the house or not secured to the new hard pipe ductwork (the 3rd line item above). The ducts should have been secured with screws to the boots. No new straps were added to support the increased weight from the insulation and hard pipe. This is very worrisome as all ducts were previously connected before the work was started. For the past month or so we have been feeding hot furnace air into the crawlspace and letting cold air into the house through these disconnected ducts.My wife and I spent several hours today attempting to fix them (though not sure if they're to code or not). We have reconnected the boots to the house and ductwork to the boots. We also sealed all of the gaps left in the ductwork with duct tape. During the work my wife and I received many cuts on our hands and forearms due to the sharp metal edges and screws in the ducts.I have reached out to the company and am waiting for a response.

  Customer Answer

  Date: 12/22/2023

  I spoke with **** at Josh Lowe's Dr. Energy Saver in ******. We have come to a resolution. He said that mid next week (Dec 27, 2023) he will send me a partial refund. The amount is satisfactory to us and once the check has been received, this case can be closed.