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Business Profile

Credit Union

Tinker Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Tinker Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tinker Federal Credit Union has 19 locations, listed below.

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    Customer Review Ratings

    1.5

    Average of 34 Customer Reviews

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    Review Details

    • Sam B

      Date: 01/05/2023

      Horrible customer service. Worst bank Ive ever had. I have had multiple issues with them and would absolutely not recommend

      Tinker Federal Credit Union

      Date: 01/09/2023

      Thank you for this member review. We have completed our research, contacted the member, and addressed her concerns. We apologized for any inconvenience our member may have experienced. We appreciate our members business and look forward to our future relationship with our member. Sincerely, ************************* SVP/Operations ***************************** Office: **************

    • Greg H.

      Date: 11/12/2022

      This bank is beyond evil!! I had a stolen identity issue and instead of helping me this bank filed a lawsuit on me!! DO NOT DO BUSINESS WITH TFCU!!

      Tinker Federal Credit Union

      Date: 11/17/2022

      This issue was decided in Case No. CS-****-*** (******** County) where TFCU obtained judgment on April 8, ****. TFCU has communicated with the member regarding the issue.

    • Jon A

      Date: 10/21/2022

      Let me preface by stating that I contacted TFCU a month prior to this trip and told them when and where I was going. I was in ******** for my engagement trip, asked my girl-friend to marry me and she said yes! Went to eat and celebrate and head off to the hotel; card was declined. No call, no text, no email. Friday night after hours and no one to speak with. Couldn't pay for dinner, couldn't pay for my hotel room. Spent my engagement night stranded in a car. When I called the bank manager I spoke with laughed at me and did nothing. My card has been closed 3 times since with no rhyme or reason, for purchases I make weekly and monthly. No call, no text, no email. Nothing! In this day and age when society is basically cashless and a bank can cancel access to your money on a whim with no contact what so ever, this is unacceptable. Save yourself the trouble and go to literally ANY other bank. If I could give it negative stars, I would give it a negative 10.

      Tinker Federal Credit Union

      Date: 10/26/2022

      Thank you for this member review. I have spoken to the member about his concerns. I apologized for any inconvenience he experienced and informed him I will address issued discussed during our conversation. Should the member have additional questions or concerns, our member can call me directly. We appreciate our members business. Sincerely, ************************* SVP/Operations ***************************** Office: **************

    • Evian P

      Date: 10/05/2022

      I had a horrible experience with them multiple times but this one has caused me to change banks. To start off their systems were hacked by scammers and they did not even have the decency to inform all members. I found out through my mom because she had to get a card replacement. My situation started while I was on their mobile app. Handling my funds and bills like I normally do when I noticed my account balance kept switching from negative to positive. Also payments that were took out of my available balance were still on hold longer than usual. Then it showed my account in negative like they were talking payments twice. So I called to understand what was going on. The rep agreed if they sent a recent then they must have took the payment off twice and my funds should be released back into my account the next day if not she told me how to call them and ask them to reverse it and if that didnt work to fill out paperwork and file a complaint. The next day it cleared and the hold was off my funds were back into my account. Since I realized they were having problems I made sure to spend my money wisely before they had a glitch that caused me to go into negative again. After it cleared my account was in negative $300 again and this time when I called a rep told me I was given incorrect information and they were having technical difficulties with their app thats why my account kept going in and out of negative. I tried reporting it to the manager because I was upset that the first untrained rep gave me false information regarding the situation. She tried to defend her in a sneaky way to make themselves look like they werent responsible for my account being in the negative, but she agreed to train her rep to word things differently next time. Thats confirming she knew she was in the wrong. Its sad, I own my own business and mangers are supposed to have morals when dealing with customers not try to save their butts to look innocent. I will be changing my bank to chase.

      Tinker Federal Credit Union

      Date: 10/12/2022

      Thank you for this member review. We reached out to the member. We apologize for any inconvenience our member may have experienced. Should the member have additional questions or concerns, our member can call me directly. We appreciate our members business. Sincerely, ************************* SVP/Operations ***************************** Office: **************

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