Business ProfileforSuper Fitness

When I signed up for this gym membership (I signed up for 2–one for me and one for my son), I was not told that it was a 3 year contract. The lady was purposefully distracting me the entire time I was trying to read it, making it impossible. It was only after I had signed that the other guy helping us mentioned a 3 year contract. I was not able to cancel at that point because I had already signed it. I get billed every month for two installments of $21.50 (for both accounts). In January, rather than being charged my account was credited for the two charges. I thought it was weird but assumed they knew what they were doing. I’m February, I was charged for both accounts on the 8th and AGAIN on the 15th. I was double charged in February. Whether or not they made a mistake in January and didn’t catch it for almost a month, it was not my fault and I shouldn’t have to pay TWO payments in February just because they’re incompetent and did not catch the January mistake. The lady is extremely rude over the phone after I was FINALLY able to get ahold of her. I have sent emails and called for two weeks now with no response. If a company wants to erroneously charge my account whenever they want to, the least they can do is have a competent billing department willing to talk to customers. This is a sad excuse for a business and I am trying to end my contract with such a failing company. They’re extremely unprofessional all around and not willing to help. Extremely rude and incompetent.