Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 108 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  901 Conant St Maumee, OH 43537-2842

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1102 S Main St Bowling Green, OH 43402-4733

  
• 

  Midas Auto Service & Tire Experts

  7992 Brewerton Rd Cicero, NY 13039

• 

  Midas Auto Service & Tire Experts

  11350 Perry Hwy Wexford, PA 15090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/2023 had my car towed to Midas on 511 Smith Rd,Cincinnati OH 45209. For belt coming off and leaking antifreeze by the belt. Told my waterpumup was good. So instead telling me that probably the leak made my belt come off. That I needed my belt tensioner replaced for $420.00. Then filled my car back up with antifreeze. But never test drove it. Finally got my car home and checked under the hood. Not a drop of antifreeze. It comes out where it leaked when I got it towed. So probably only a $20.00 hose.

  

  Business Response

  Date: 03/21/2023

  Customer needs to contact the location, they will arrange to get the car back in and make the repairs if something we did under warranty. 

  Customer Answer

  Date: 03/21/2023

  [BBB Transcription via Duplicate Complaint]
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Update to Complaint #******** Now midas is telling me that I need a new radiator for $800.00. That is why I had it towed there for leaking antifreeze. So on the 17th midas said my water pump was good. But I needed a belt tensioner and I needed a new oil pan. $1,650.00 all together for a car I can't drive now. And I'm on disability and need to get to my appointments. Tried reaching out to midas and asked technician if they would put the radiator in if I bought it which would be only $190.00 at autozone. He said yes and quoted me a couple hundred dollars for labor on a recorded line they have. But of course ******* the manager never got back with me. I'm not asking for something free but just to meet me in the middle with price since they misdiagnosed my car. Their address is 4011 Smith Rd Cincinnati Ohio 45209 phone number 513-***-**** Thank You

  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 04/03/2023

  Nothing more we can do, customer was in on 3/10 due to belt coming off. we determined the issue was the tensioner. We replced the tensioner and oil pan and gasket due to oil leak that was found. Customer then returned on 3/18 for an antifreeze leak, at this time we found radiator needing replaced. We did not cause these issues, normal wear on a 24 year old vehicle. 

  Customer Answer

  Date: 04/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 20th, 2023. I took my car to 1950 E Galbraith Rd Cincinnati, Ohio 45215. I spoke to ****, the manager, who operates the establishment. I mentioned that my car was making a small rattling noise on the right front side. ****, test drove the vehicle with me and heard the same small noise. Once **** called me about my vehicle, he stated that I needed front brake pads, both front brake rotors, new tires, an alignment, a sway bar link kit, and struts, with only 55k miles. I asked, "How is that possible when I just received brakes on my vehicle within a year?" Furthermore, I asked **** what he suggested would be the most urgent fix. When I raised this question, **** suggested, I should get all of the concerns, with my car, fixed all together. Moreover, I paid a total of $2,963.22 for the services. Within a couple of days of receiving my car back, I heard a loud rattling noise and it felt as if I was on a roller coaster, as I felt every bump, hump, lump in the road. Thereafter, I called ****, to address these concerns. However, **** stated that he wouldn't be at the shop, due to personal reasons. But, he stated that I could still drop the car off to ****, who is an employee at Midas and he will take care of me. Which, **** did. After I dropped off the car, **** stated that the reason why the car could be making lots of noises, is because there could be hair Bobbie Pins, on the side of the door. I stated, "That could not be possible, as I do not wear Bobbie Pins because, my hair is natural." He then stated, another possibility could be because the parts on the car were bad. After this encounter with ****, I contacted **** and told him about the ordeal. **** stated that I could bring the vehicle back to Midas, to have it reinspected and that was exactly what I did, as the issue still wasn't resolved. In between all of the multiple conversations I've had with Midas employees and the frequent "drop- offs" of my car, it is not fixed. Although **** was nice enough to offer my rides to work, on two occasions, I still had to find means of transportation to get to and from work and that was inconvenient. Listed below are the dates that I've dropped off the car, to Midas: 2/22, 2/24, 3/1, 3/3, 3/6, 3/10, 3/14, 3/15.After all of this, I decided to take my vehicle to **** ***** ******, for a second opinion on, 3/1/2023. I was informed by the technician, *******, at **** ***** ****** that the struts that Midas installed on my vehicle were placed incorrectly. After I received this information, I called **** and told him what was stated to me, from *******. Since, I had to pay a fee of $219. 24, for the inspection at Midas, **** told me he was going to call ******* to ask her if I could get a refund for the struts that were purchased, through **** *****. I spoke to ******* on March 16, 2023. ******* stated that **** did not call her. Currently, I am still out of a total of $3,182.46. The total amount is per, the inspection fee and the fee, for the struts, the brakes, the rotors, the sway bar link kit, and the tires. I’m very disappointed in the service that I've experienced with Midas. My family and I are long standing customers, with Midas and I expected better service.

  

  Business Response

  Date: 04/03/2023

  DM has left multiple VM's with no call back. Nothing we can do until customer returns the DM's calls. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my car into midas Tuesday March 6th around 2 pm. Initially for a diagnostic and transmission flush. The tech I spoke with said they would need to keep the car for a couple days which was fine but everything they were doing would be covered under diagnostic fee. I had to go back and pick some things up out of the car and they told me I had a bad ground on one side of my pcm. That all my sensors were in working order that if the other side had ground they would just have to run a couple wires and be done. This was on Tuesday March 7th. Today is March 16th I've received no calls from them at all the only interactions I've had with them I either called or went into the shop. On Thursday last week I had to get keys for work from them and they informed me I needed a new sensor which was fine. I called again Monday March 14th and the tech told me I would need my pcm reprogrammed that he needed to double check with the tech to make sure. So I called again today 3-16-23 and they told me my pcm was fried that I would need to buy a new pcm for 1200 and have it programmed for another 350. Plus the cost of the sensor and diagnostic. I just want my car in the shape it was in when I dropped it off to them. I've been ran around for 10 days by a auto shop that multiple times has blown me off or gave me the run around about my vehicle.

  

  Business Response

  Date: 03/21/2023

  On 3/17, my DM replied - Yes we still have the vehicle waiting on the customer to
  pick it up since he declined additional repairs. ****** is qualified to do
  this type of work. We also have *** who is qualified as well. Originally found
  a bad sensor replaced that and also found a bad wire and repaired that as well.
  After repairs were made still having some issued and found that the PCM was not
  sending a signal to one of the sensors and recommended replacing the PCM.
  Explained additional repairs to the customer who declined. Since he was still
  having problems we only charged him for the sensor no labor time or diag time. 

  Customer Answer

  Date: 03/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: my car was running when I dropped it off. The car is no longer running due to them trying to run a new ground to my pcm which in turn fried the pcm. I did decline additional repairs as the diagnosis was incorrect which in turn caused more problems to my car than there were when I brought it to them. I just want my car back and in running order. I drove my car into the shop and their "repairs" caused it to no longer be in running condition. They fried my computer so they should have to replace it. Or I can buy the pcm and them reprogram it. I should not owe 2000 dollars to fix a problem I never had. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 03/22/2023

  When the car arrived its was running bad. As previously
  explained we found a bad sensor and a faulty wire causing one of the cam
  sensors to not function. Repair fixed issue with cam sensor but repairing wire
  did not fix issue with other sensor. Wire repaired was for sensor and not for
  PCM but since there is no communication between sensor and PCM car will not run
  properly. Customer had a poorly running vehicle when it arrived and now with
  the PCM issue the car will not start. We are not responsible for parts that
  go bad due to normal wear. Obviously the customer has replaced several parts
  trying to fix the issue but until the PCM is replaced there will still be
  issues including a starting issue that he now has. 

  Customer Answer

  Date: 03/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The 1st day I brought the car in their "mechanic" told me my sensors were good "ie crankshaft and both camshaft sensors" the guy I first spoke with was right there when he said it and I had a bad ground on one side of my pcm. That he was gonna try to run a ground wire to the other side and that should fix my car. After speaking with several mechanics I was informed that this may have cause my pcm to malfunction or fry the computer to my car if done incorrectly.  I'm currently in the process of obtaining a lawyer and have spoken to the attorney Generals office and have filed several complaints against this company. When I last spoke to anyone at midas who never contacted me about issues with my car I had to initiate contact with them everything I was able to receive any information on my car. I have bought a new pcm for the car but I will not pay for it to be programmed and installed as they did the damage to the vehicle they can say it was pre-existing all they want but I drove this car to work daily and the codes the car was giving off were timing issues not computer issues or computer related issues. So they misdiagnosed from the startt
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022, I took my 2016 Jeep Cherokee to the Midas location in Powell, OH. I've never experienced issues with Midas before this. They were fixing the y-pipe portion of my exhaust. This was an approximately $1000 repair, understandably. However, the next day or two I was driving down the road and the piece completely fell off on the highway. I had to have my vehicle towed back to the company and they repaired the part as they told me the part was not tightened properly. While this was concerning, I didn't complain. I was left not only towing the jeep there, but also finding a rental while the repair was corrected. After the repair, a popping noise started to occur as I would turn or go over a bump. I assumed it was a different part, but took it to Midas for an estimate. The same location told me the Sway Bar Links and Ball joint was bad, quoting me about $1000 again for this repair. Fast forward, I take it for a second look and was told these parts had no issues and there was nothing wrong in the area of the wheel. Concerning, as I almost spent nearly $1000 to repair something that wasn't bad! However, I take it to the final place that noticed that Midas, the only place to work in the engine area, had loosened bolts to the engine area and left them loose, resulting in the engine swaying anytime I'd turn or go over a bump. This has resulted in further repairs needing to be completed, nearly $950. Midas will say it wasn't them, but they are the ONLY company that has ever performed work on that area, especially within the time frame of the issues occurring. I'm baffled at the carelessness and am saddened by the lack of accountability at this Midas location. While I expect an argument, I do wish to be refunded the cost of the repair.

  

  Business Response

  Date: 03/23/2023

  We made repairs to customers Y pipe on 10/8/22. We have no previous history with this vehicle prior to this. No engine bolts would have been taken off for this service. 

  Customer Answer

  Date: 03/24/2023

  
  Complaint: ********
  
  I am rejecting this response because the repair was not as expected. Not
  only did the part you replaced fall off due to not being tightened, but
  other items weren't tightened as well. While you say you didn't loosen
  it, your company has been the only people to work on the vehicle in the
  exact area where it had been loosened. I find it hard to believe that it
  wasn't your company since your company didn't even tighten the part
  that you replaced, resulting in it falling off. To me, it appears there
  is an incompetent worker at your facility. I understand the engine
  component didn't need to be loosened, but if there is an incompetent
  worker, it's likely they loosened it.
  As I mentioned, your company
  has been the only one to work on the vehicle in the area of the issue.
  Additionally, you mentioned that this was the first time working on the vehicle which is incorrect. This location has made repairs to this vehicle previously. I'm saddened by this experience as I have always had good experiences with Midas. If this is not quickly resolved, I will be disputing the claim with my bank due to lack of
  service.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/03/2023

  Nothing more we can do here. DM has already spoke with customer. We repaired the Y pipe 7 months ago. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/27/2021 Midas replaced my front brake pads and rotors, with a "lifetime guarantee". Because I was still having vibration when braking, on 7/14/2021 Midas replaced my front brake rotors and pads and installed rear brake drums rotor. Again, in May 2022, Midas replaced my brake drums, pads and rotors due to continued vibration when braking. Finally, in February 2023 I again returned the car for increasingly severe vibration when braking and was told, fraudulently, that the reason my front brake rotors and rear brake drums are "warping" is because my struts need to be replaced and that both the struts and brakes needed to be replaced all at the same time at a stunning cost of $3,775.86 (see attached fraudulent diagnosis, which cost me $75.60, along with Midas brake replacement history)! Of course, struts have nothing to do with brakes, and do not cause brakes to warp. I took my car to a Toyota dealership and was told I continued to experience vibration when braking because the parts Midas used on my car were faulty or defective. The Toyota dealership explained to me that there is nothing wrong with my car's struts, that the struts do not have to be replaced, that struts have nothing to do with brakes, and do not cause brake wear. The Toyota dealership explained that using Toyota parts instead of the faulty parts that Midas used would eliminate the, at that point, extreme shaking and vibration when I brake. The Toyota dealership replaced my front brake pads and rotors with Toyota parts (see attached Toyota diagnosis and repair invoice). I want Midas to reimburse me fully for the cost of, yet again, having to diagnose and replace my brakes ($635.09), to reimburse me fully for the cost of the fraudulent diagnosis they gave me on 2/6/23 in the amount of $75.60 (per attached Midas fraudulent diagnosis and invoice) and to be prevented from ever again trying to fraudulently represent to any customer that they would have to pay thousands of dollars to replace struts that DO NOT need to be replaced.

  

  Business Response

  Date: 02/21/2023

  We originally installed the front brakes 24 months ago on 2/27/21 at 119,864 miles. We replaced the rear brakes 19 months ago on 7/13/21 at 126,197 miles. Since then, customer has put over 35,000 miles on the vehicle, this is an average of almost 1,900 miles a month. This amount of miles with a lot of stopping and starting will cause excessive heat due to friction causing the rotors to warp and pads to wear prematurely. At this point, and miles, I'm sure the customer is due to replace the brakes again. If customer wants to opt to have the dealer replace the brakes at this point, that is their choice. We have fulfilled our warranty obligation, and replaced the front and rear pads and rotors in May 2022. If customer would like to have us install OEM parts, we will gladly do so and customer will need to pay the difference in cost. If customer already had the dealer replace the brakes, nothing more we can do here, the warranty is voided. 

  Customer Answer

  Date: 02/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the business fraudulently informed me that MY STRUTS were causing my brakes to wear prematurely and that I had to replace my STRUTS AND MY BRAKES simultaneously (as per the Midas documentation sent with the original complaint).  The Toyota dealer informed me that STRUTS have NOTHING TO DO WITH BRAKES, and that the reason my car was vibrating so violently whenever I placed my foot on the brake pedal is because Midas used DEFECTIVE PARTS on my car (see Toyota documentation sent with original complaint).  Furthermore, the defective brakes Midas installed had a LIFETIME WARRANTY.
  
  
  
  Sincerely,
  
  
  
  ********* *********

  

  Business Response

  Date: 02/21/2023

  We made our recommendations based on what we seen during the inspection and stand by our diagnosis. The bottom line is we stood by our warranty on the original installation. Customer chose to have the dealer replace the brakes this time. We are OK with this decision, but we are not responsible for the cost the customer paid to perform the service. Hopefully the dealer will step up when the brakes prematurely ware again. 

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between September 8th of 2022, and January 6th of 2023, we took my 16-year-old son‘s car in 3 times to Midas in which we have spent a total of $5,206.30.
  
  My 16 yo son bought a 2008 Chevy Impala in August 2022. It underwent an inspection in both Michigan and in Ohio before the purchase was made. Both inspections stated that the car was in good condition.
  
  Midas in Perrysburg is the shop that actually did a third inspection after the initial quick BMV inspection that is required for title work.
  
  At the time of Midas’ inspection, we were told that the sway bar was broke in half and both front control arms needed to be replaced. We made a down payment so that the parts could be ordered including a new sway bar. I do not deny that this work needed to be done as I was taken into the garage and shown that the sway bar was broken. this is where the complaint begins. We currently have the car with a legit mechanic with a garage that has been in business for many years. He also took me into his garage today to show me all of the work that Midas messed up on the car. in regard to the sway bar, a used part was used. I was also charged $200 for linking pins. One of the pins is missing all together. There is no reason it should have fallen off because this work was just done several months ago, and if one did in fact, fall off, that would still be Midas’ fault for not installing it correctly.
  
  Moving on- the check engine light came on and against my suggestion to my son, he took it back to Midas. Another $2300 of work needed to be put into it. Three weeks later, which leads us up to now, the check engine light came on again and it is now in a shop that diagnosed it with the exact same problem Midas said they fixed three weeks ago. They showed me all the work Midas did wrong. We have hanging gas lines, missing link pins, spliced wires, and more leaking at the site of their work. I wish I could give more information on all of this, but I have run out of room on this complaint.

  

  Business Response

  Date: 02/02/2023

  all the work we performed is under warranty. If there is an issue with the vehicle, customer needs to take it back to Midas and we will inspect and make the repairs accordingly under warranty. 

  Customer Answer

  Date: 02/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have had the work done correctly by a different mechanic. I do not want Midas to touch my car any further. There were a lot of mistakes made and even parts missing. It’s unacceptable. They said things were done to the vehicle that were not documented, and there is evidence of things not being done that I was charged for. This is not a simple fix by warranty. None of the work under warranty was done correctly in the first place. This is also a case of ethics. Midas made many mistakes, and I’m going all the way up to the top on this one if I have to. I’ve already contacted corporate as well. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 02/03/2023

  Nothing more we can do here. Work was under warranty. Warranty is now voided if customer had repairs made elsewhere. 

  Customer Answer

  Date: 02/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am seeking a refund for many issues not a simple warranty. Corporate has told me the district or regional manager will be contacting me directly. I will provide all of my evidence to him/her of how badly the work on the car was botched repeatedly. If that is rejected, the evidence will be taken to my lawyer and the media. The only answer I will accept is a refund. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -On January 26, 2023 I took my Dodge Durango (2015 ) to Midas for a regular scheduled oil change.
  
  -Prior to this appointment, my vehicle had NO problems what so ever, to include leaks. There also is NO maintenance history indicating there had ever been any problems with leaks or the radiator or anything relatively close.
  
  -WHILE IN THE CARE OF MIDAS, my Durango started leaking coolant excessively, to the point where it formed a puddle under the carriage of my Durango.
  
  -IT HAD NEVER DONE THAT BEFORE (O problems when I brought it to them)
  
  -*** (the manager at the time) later told me I needed to replace my radiator and I would be responsible for the cost of the repair as well as the cost of any necessary parts.

  

  Business Response

  Date: 01/30/2023

  On 1/26 we performed an oil change. We are not responsible for the radiator going bad while we had the vehicle in the shop for the oil change. This is normal wear and nothing we did. We will work with the customer the best we can but we are not taking responsibility for the radiator going bad. 

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered fuel leaking from both my fuel lines on my vehicle on jan.7th 2023. I called the cuyahoga falls Midas location the next day. After calling my local Conrad's and NTB and finding out both were booked until the end of the next week. I was told replacing the lines would be around 350 dollars but they wouldn't be able to give me a firm price until I brought my vehicle in so they could look at it. I dropped my vehicle off with them at 11:38 and recieved a call back at 12:49 p.m. stating that it would be 750 dollars to replace the fuel lines. I questioned why it was more then double what I was previously told and the manager explained that the replacement fuel lines for the vehicle were no longer made(which I know to be true) so his technician would have to remove the old metal lines and bend the new metal lines to match the old ones. which they consider a custom job, that along with the price of the fittings they would need is what made the price go up. I asked if this was for both fuel lines and he said yes. I then told him to go ahead and replace them. He informed me it would be done before they closed at 5p.m.. I recieved a call at 3:58p.m. from the same manager letting me know the vehicle was in the parking lot ready for pickup. I arrived at 4:46p.m. paid for the service and left to go to work in which I was already late. ;note I tried using an email offer from midas for 30 dollars off which the manager told me couldn't be used since it was a custom job. After arriving at work I decided to look underneath my vehicle to check to make sure the new lines werent leaking because I could still smell gas. I look underneath and my old rusted gas lines are still there and I can see one small plastic line hanging next to them. sunday morning I jacked my car up to discover the the main line had been cut and a plastic line spliced on and the 2nd line haden't been touched at all. I contacted their corporate office monday morning and am still awaiting a return call.

  

  Business Response

  Date: 01/13/2023

  I spoke to *****
  today 01/13/23. His complaint with the fuel line repair is that we used SURR
  lines rather than steel lines. I informed him that SURR is a premium product
  compared to steel. As well he thought he was getting 2 fuel lines rather than
  one. Monday ***** is going to meet me at State Rd (312) to find a resolution. 

  Customer Answer

  Date: 01/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  On 1/13/23 I spoke with **** who is the district manager. **** informed me that In order to come to a resolution I would need to bring my car back down to the shop so they could take a look at it again. I initially agreed to meet with him. However after speaking with my representatives I was advised against this without first having verbal agreement as to what they were going to do to remedy the situation. I called **** back approx. 62 mins later and informed him of this. I told him any more time I bring the car down is time I have to call off work and am therefore losing a considerable amount of money. Also to clarify on ****'s behalf fuel Lines were not replaced. A singular nylon(plastic) fuel line was added. The work order as well as the managers own verbal communication denotes that the fuel lines(plural)  were to be removed and replaced. Also note plastic fuel line is not a premium product which is easily denoted by the car manufacturers own specs on fuel line replacement. In conjunction to that I was told explicitly that the reason for the quoted price of 350 dollars going up to 750 dollars was for those reasons. 750 dollars is within the national average for steel fuel line replacement on that vehicle(within 100 dollar range). The original quoted price of 350 dollars is within the national average for plastic fuel line replacement for that vehicle.(plus or minus 100 dollars). I informed **** that essentially I had been sold on a premium product and service( Bending new steel lines to replace the old ones) But had been given half of an inferior product and service( 1 singular plastic fuel line, no removal of the old fuel lines). I told **** that In order to remedy the situation I either need to have installed what I was promised and paid for or they can complete the job to the lesser specifications with a price adjustment to match this lesser workmanship. **** agreed that making this right was his top priority but that he'd have to call me back at a later time. This was typed on 1/14/2023 approx. 11:14 a.m.
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 01/20/2023

  Nothing we can do, nor can we even consider a refund until customer meets with DM to inspect the vehicle. I lines are faulty or leaking, we will replace under warranty. 

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an oils change in October. Noticed it leaking when I was out of town so I had a different shop fix it for $20. Got it inspected in December which they did another oil change. Had to come back later because I noticed it was leaking and they "fixed it". Noticed it was leaking again and finally had time to go back due to their hours and was told they didn't have time today. Even though 3 lift were open and two other mechanics were standing there and an hour before closing.

  

  Business Response

  Date: 01/25/2023

  Customer sent me copies of invoices and we are sending a refund check. 

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've used the services of Midas Auto Experts since 2020, it's sad that this is where we're at. I've had no complaint until this issue, on November 19, 2022. I brought my car in for ABS module replacement,, twice I had to inform Midas that the repair issue was not fixed, between the holiday scheduling hours, and waiting on parts, I was inconvenienced without the use of my car until, January 4, 2023 when I was instructed by Midas that they were unable to repair my car, and suggested I should take it to the Cadillac dealer, which I did on January the 5th, the car was completely repaired on the 6th of January, for almost identically the same price I was charge from Midas, here's the issue, I don't feel I should be charge for a service I didn't get, I understand that Midas should be compensated, for some of the work that was preform on my car, but I feel tossed aside when the job they contracted to do, was more that they had the knowledge to preform, and gave up on trying to complete. I've asked on a couple of occasions, to speak with management, about trying to finding a financial compensation, for a job that was not completed.

  

  Business Response

  Date: 01/09/2023

  Please send a copy of the invoice from the dealer detailing the repairs they made to the vehicle. 

  Customer Answer

  Date: 01/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****