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Business Profile

Tree Services

Haley's Tree Company
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hailey's Tree Company came last fall and cut down two trees and trim another. I have had no issues with one of the trees they cut down. It was done perfectly. The second tree they cut down I was told would not come back once they did. This is why I had it cut down. I wanted it gone. The tree came back and is growing twice as fast. I asked last October for them to fix it. From October to April I didn't hear back. Then when I did they completely ignored me June 19th I asked her again about this and she's telling me it's my fault. And all I wanted is the tree recut down because they told me it wouldn't; grow back. Now that I know they were dishonest I can find another solution once the tree in manageable. I don't need anything else from them. Just to cut down the tree they told me would never come back. All of this is after they didn't even trim the one tree I asked them to trim and they had to immediately turn around and do it. She was very helpful with that issue.

    Customer Answer

    Date: 06/20/2025

    My issue is has been fixed. The complaint is not valid anymore

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 4 of this year, Haley's Tree Co. cut down a trunk of a tree and damaged my roof and gutter.
    It has been 3 weeks today, and the damage has not been fixed. I have gotten what I consider the runaround from Tracie Haley the owner. After 2 weeks of no resolution, I found a General Contractor here in town who supplied her on Sunday the 22nd, with a quote and she was to get the money to him. As of this writing, he has not seen the settlement money.

    Business Response

    Date: 10/10/2024

    We worked for this gentleman we did a little damage I did everything I could to call as many roofers and spouting guys as I could I could not get a hold of anyone I kept in contact with him the whole time I did explain to him that I was out of town for a family emergency on two days and I was unable to answer during those two days but I did also call him several times and keep in contact these screenshots will show that I was on top of doing what I was supposed to do

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them before the job was complete, as I wrote the check ( they were almost done) they said their saw was dull and they would come back tomorrow to finish the job. One of the large logs Had not been cut all the way through and the tree had not been cut all the way down. They left a truck and a chipper here for 2 days so I assumed they would be back to do it. When Travis the owner came back he wanted to cut down another tree, I said we need to finish up the one you just cut, he said he would be back. As you can read from the text messages he just kept lying about coming back

    Business Response

    Date: 12/06/2023

    Please advise of address and cost of job also you mentioned it just wasn't finished so I can not provide a full refund the job was atleast 90% complete so I have no issues refunding a reasonable refund. 

    Business Response

    Date: 12/08/2023

    This is an update. I sent a team over yesterday to get the stump cut and get the rest of the wood cut up. The customer explained to the workers that she was very happy and satisfied with our work.

    Customer Answer

    Date: 12/08/2023

    They did come back and finish cutting the stump down

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very simple while bringing tree down they damaged electrical line ,sent repairman out to repair connect point on side of house repairman was not electrican and city of mason had no request for an inspection. Now City of Mason,Ohio will not inspect with out this and Duke Energy will not make permanet connection until this is done.
    I though this had been done in the spring has not line is still on temproary holder. I was lied to about him being qualifed electrican. I am almost 80 years old did not notice this until i tried to paint board that repair was made on.

    Business Response

    Date: 12/20/2022

    Dear Mr *********** I'm sorry for all the inconvenience I really wish you would of called me first before going to BBB so I could've had a chance to talk to you. So I remember when this happened almost a year ago. I sent out an electrician to make sure there was no issues with the electric and there wasn't. He only tested it he didn't fix it. I don't recall the reason I believe he was too busy. I remember calling like 13 electric companies that day and he was the only one who would come to at least check there was no feedback. I then sent Mr ***** to fix it. Now the only thing that was actually damaged was the little bracket that holds it against house. Prior to our repairs there was an existing hole next to area Mr ***** even covered the hole as well. The existing board that everything was connected to was very spongy and deteriorating. Mr ***** couldn't screw new bracket to it because it would of not been sturdy enough. We thought we went over and beyond to fix it, so I'm confused to why almost a year later it's an issue. I'd be happy to make things right within reason. I'm attaching before and after pics to collaborate. In these pics you can see the electric line had also been moved in the past due to the blacked marks running beside the present line. I'd love to satisfy your concerns however I feel we did fix the issue. About the only thing I see that we could have done different would be to paint that piece of wood that we put in but the paint would have probably been hard to match. My apologies. Also having issues getting emails so sorry for the delay again thank God for ******** reaching out and helping me by doing Xtra wk to help me get out my response. I can't see original complaint to see what resolution your looking for. Again sorry wish you'd called back when it happened so I'd have more recollect of the details. Thx and Merry Christmas/ Happy birthday Jesus!!!

    Customer Answer

    Date: 12/28/2022



    Complaint: ********



    I am rejecting this response because:Job was not completed new bracket was not attached to new board I painted it black because i didn't know if wood was pressure treated or not .  Duke wouldn't attached to new Bracket until City of Mason inspected it thats there agreement.  So I had to go up there at 79 yeras old and an attach new bracket  and paint it .   I could not be here at time he came due to Medical appointments.  I tried to tell him on the phone where it was  located..  When i got home saw that job was not completed.  As far as calling you when this job was started I could never get you to answer the phone.  Som male answered the phone when i told you this you said nobody answered your phone but you.  So trying to communicate was not easy .  Should not have used a company I didn't know.  Didn't appreciate tatics that your salesman used showing up in neighborhood the way he did.  I will say that guy who did the work in the tree was very good and even came back the next morning.  I think he knew I felt I had been used as an old person.  Repairs have been completed by me and Mason was satisfied and Duke reconnected to new bracket..  So i need nothing else from you just wanted you to know how I felt.  Maybe this will  help in running your business.  If so I will be satisfied.  How did you know the wood had been painted if you showed up after that I didn't know it.   



    Sincerely,



    ****** ***********

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