Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Pride Delivery & Installation team sent "professional installers" who could not install or even properly uninstall my current dishwasher for an Influenster campaign with GE. They ended up leaving my house due to not being able to install it and did not properly reconnect the water valve. I have evidence of such that this caused a leak that flooded my kitchen and the basement area. On March 13, Pride backtracked and denied any wrong doing despite being responsible and liable to fix the damages to my kitchen and basement.

  Business Response

  Date: 03/24/2025

  Ms. ********,

  Thank you for bringing this issue to our attention.  We have reviewed the claim and support our initial response to you.  You are correct our installers were unable to fully complete your removal and installation due to a wiring issue in your home preventing your new unit provided through the GE program to be installed.  Upon recognition of the issue, our installers left your existing dishwasher disconnected from your water supply line and drain line.  You new unit was left uncrated in your home and you were advised to remedy the electrical issue prior to attempting to install your new unit.  Our installers did not attempt to reconnect your existing unit and all water supply was correctly turned off upon our departure.  This is our process for any installation that cannot be completed due to an unforeseen issue that arises during the disconnection of a built in appliance.  We leave your home in a safe state with no water services turned on.

  We were notified of a potential leak, we returned to your home as soon as possible to review the issue.  Upon arrival we found your new unit installed in your home.  We cannot identify who or what would have caused any issue pertaining to a water leak in the area around your newly installed dishwasher.  Apparently something occurred after we left your home and before we returned to view your claim.

  We fully investigated your claim with our team and have supporting pictures showing your new unit delivered to your home - not connected.

  Regards,

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  This is not true and there have now been variations of what has been said via email and in the BBB. The prior communication said that you did connect and accurately checked for leaks. This response is now saying that it was not connected and is admitting that you did not connect it. This communication has been retained for evidence and I will be pursuing further legal assistance. 
  
  
  
  Regards,
  
  
  
  ***** ********
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:11/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The delivery service was supposed to delivery my range yesterday 11/8/24. Nothing was delivered and no one contacted me. No solution was offered or apology. Instead I had to call multiple different numbers just to get a new delivery date. I still have not been contacted by them at all.

  Business Response

  Date: 11/11/2024

  ******-

  We are a 3rd party delivery company for GE Appliances.  We received orders in daily from them with pre-scheduled delivery dates that are communicated directly from GEA to the end customer.  I can see that we did received your order in our local warehouse on Friday 11/8, with a delivery date of 11/8.  Prior to arrival we have very little line of sight to inbound or scheduled orders.  I apologize for your inconvenience, it appears your order was scheduled for a new delivery date of 11/15 as of 9am on Friday, prior to us knowing about your missed delivery appointment.

   

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a 3 yr old GE microwave that exploded (not under warranty). Called GE and they gave us a slight discount on a new one which we were assured was EXACTLY the same as the one we had. GE assigned Pride Delivery to deliver & install. We had no choice as to who did the job. 2 men came & promptly said that unit had to be installed higher than all the other microwaves (all GE) that we had in the past....due to a smaller bracket now being used. This was news to us. After men left we saw that the wall above the range had been chipped during install. Pride sent Joe out to take photos. Also reported issue to GE case #****************. Rec'd leter from Ken, Safety Director at Pride stating "the previous bracket did pull paint from wall but it was necessary to properly mount the replacement microwave". lst this makes no sense (per GE) and there is no bracket anywhere near where the chipped paint is.So we are to assume it was necessary for them to damage our home?? Extreme # of calls to GE and was told repeatedly Pride needs to take care of. We keep saying to GE you hired Pride. No one wants to take responsibility. Our kitchen was freshly painted last summer. This is an eyesore and should not have happened. Simply put - they were not careful. Even Joe from Pride who took photos called it a "sloppy job".Our painter gave me an estimate of $300 + $50 for supplies, paint, etc. All we are asking at this point is Pride send us a check for $350 so our painter can take care of the damage. No one cares. Terrible terrible company and quite honestly GE not much better considering they hired Pride but yet no one at GE knows who we could speak with there about a company they hired. Makes no sense. We are reaching out to the BBB in the hopes that you can help us get our wall repaired and re-painted. (FYI if anyone mentions Sedgwick Ins. after hours spent calling, etc. it seems they are the insurance company for other issues but definitely do not handle this type of claim)

  Business Response

  Date: 08/05/2024

  Ms. ******-

   

  I apologize for your experience surrounding the replacement of your over the range microwave.  I have reviewed all claim details with my delivery team, site inspector and my claims manager.  While we understand your complaint and stance, we cannot take responsibility for your paint issue as there was no negligence or installation error as cause.  You new microwave called for my installers to remove your old microwave bracket in order to install your new bracket, per installation guidelines.  Your old microwave bracket was installed against new paint at some point, ore new paint was applied to your wall and was against the old bracket.  when the bracket was removed a small area of paint was stuck to the bracket and came off during bracket removal process.  In addition, installation instructions for your new microwave called for the new bracket to be installed higher than your old, causing a gap in paint and exposed wall under the bracket.

  Thank you- Chris *******

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  
  

  We are rejecting Mr. ********* letter to the BBB because he makes absolutely no sense.  He states “your old mircowave bracket was installed against new paint”.  This did not take place.

  The most recent painting of our kitchen was last summer and at that time we were still using the original microwave.  Each time a new microwave was installed it was in the exact same place. If you look at the photos you can see a “thick” strip of paint directly under the microwave.  ***This was covered by ALL the other microwaves we have ever owned.

  The chip that was made by Pride is directly under that strip.   Note – we are not questioning the strip.

   

  Mr. ******* goes on to say “new paint was applied to your wall and was against the old bracket”.  Again, this is not the case.  When the new paint was applied it was definitely NOT over a bracket...........We have NEVER even seen a bracket under our microwave.  If a bracket was as low as the chip it would not have been safe to use.......it would have been too close to the range burners.   I spoke with our painters (who we have used for years) and they definitely did NOT paint over a bracket.  They couldn’t even believe I was asking such a question.

   

  It’s very sad that Mr. ******* will not take responsibility for what happened.  It is obvious he doesn’t take pride in the installation work done considering he is calling his company

  “Pride Delivery”.  Even Joe, the man from Pride who was here taking photos said it was a “sloppy job”.

  
  
  
  
  
  
   

  Business Response

  Date: 08/09/2024

  I regret that Ms. ****** does not understand our stance and that our installers were not negligent in their installation of her new microwave.  With that being said, in order to satisfy, I am willing to reimburse $350 to repaint the wall behind MS. ******* stove.  A check will be cut and mailed to Ms. ****** on 8/15 to the address on file.

   

  Thank You-

  Chris *******, President

  Pride Delivery and Installation.

  Customer Answer

  Date: 08/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I never said that the 2 guys who were here were "negligent".  It was an accident.........accidents happen.  However, when accidents occur, reputable companiesd don't put customers through the amount of stress that Pride Delivery has.  This was a very simple solution from day 1.   

  Also, I might suggest that Pride Delivery installers continue with the "tradition" of asking customers for a mug of water to test out new microwaves.  I've never had installers not do this until this past delivery.  Obviously, I ended up doing it myself after they left.
  
  
  
  
  
  
  ****** ******