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Business Profile

Data Recovery

Secure Data Recovery Services

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Secure Data Recovery Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Secure Data Recovery Services has 28 locations, listed below.

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    Customer Review Ratings

    4.94

    Average of 1,068 Customer Reviews

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    Review Details

    • Leah G

      Date: 07/09/2024

      ******** was a lifesaver! He expertly helped me recover my lost data with ease. Communication was top. Whenever we spoke or corresponded via email he was always very patient, clear, transparent and accomodating with my needs. He gave me as much time as I needed to feel safe and secure with my valuable data. I highly recommend their service. Very reliable and trustworthy.

    • Jay H

      Date: 07/08/2024

      Thanks a lot for all the reponses and helps. Most of the data got recovered.

    • Stephen G

      Date: 07/06/2024

      Great experience! Everything was explained clearly and the work was done quickly, and ********************* provided excellent customer service throughout. Always accessible and quick to respond.

    • Frank V

      Date: 07/03/2024

      Extremely responsive.***** was extremely responsive, explaing the process and guiding me through every step along the way. My email questions were answered immediately and we spoke on the phone whenever I did not understand something.

    • Ben S

      Date: 07/02/2024

      Overall I had an excellent experience. I had two old non-working personal devices-iPad and laptop. I worked with Secure Data Recovery to recovery the data which contained documents and family pictures that had not been backed up. They quickly recovered the data from both devices. Very good/timely communication from my Account Representative *********************. I highly recommend their service.

    • Jerrod S

      Date: 07/02/2024

      This team is professional and reliable. They worked with me on cost and schedule and the results were everything I could have hoped for. They were honest and forthcoming and delivered exactly what they said they would. I would not hesitate to recommend them for any data recovery project.

    • Chris H

      Date: 07/01/2024

      I had an external HDD that would no longer work due to mechanical failure. They were able to recover more than 99% of the data at a fair price. This was my first time using a data recovery service so I was skeptical, always checking to see where the catch is to all of this. There was none! They were upfront about what they would do, what the expected outcome would be, how long it would take, what it would cost, etc. Consultation and diagnostics is free so no harm in trying.

    • TRAVIS G

      Date: 07/01/2024

      Thank you ************** for all your efforts behind the scenes. Good service :)

    • Brian W

      Date: 07/01/2024

      **** was fantastic to work with. They were able to recover all data on a failed external HD within the time frame stated. Communication was timely and accurate and the overall experience was seamless. Would use their services again and would highly recommend.

    • PEZHMAN A

      Date: 06/30/2024

      WATCH FOR SCAM I have an 8TB Western Digital NAS that became unrecognizable by my computers after a power surge. After contacting WD, they provided a list of data recovery companies, and I chose to contact Secure Data Recovery. The first person who responded was ***********************. He immediately sent 5-6 different emails, trying to portray Secure Data Recovery as the best in *************. They were very insistent on getting me to ship my hard drive to them. After explaining the situation and asking for a quote, ***** estimated it would be less than $500 to recover the data. Ultimately, I shipped my hard drive from ********* to their ******* office.Four days after shipping it, ***** reached out with a payment notice of $3600 to $4700. I immediately replied that this price was unrealistic and far higher than the initial estimate, and I asked for my hard drive to be returned. However, all my emails bounced, and no one responded. After a few days of this cat-and-mouse game, I found a phone number and called them. Someone named ********************* answered and said ***** was no longer with the company as of the day he sent the payment notice. After explaining the situation and the discrepancy in costs, **** said there had been an error and that he would fix it. A couple of days later, he sent another email offering a $2000 discount if I provided positive reviews on their website, ******* and the BBB. I refused and asked for my device to be returned. They then became unreachable again.This extremely frustrating process ultimately forced me to fly to ******* in person to retrieve my device. A few months later, I contacted another company, and they fixed my NAS for $375 plus tax.NOTICE: Watch out for this scam and do not send your device to this terrible company. They will lure you in with a low estimate, but once they have your device, they will raise the price to 5-10 times higher. When you refuse to proceed and ask for your device back, they will disappear.

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