Reviews
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromMary Anne F
Date: 07/21/2025
5 starsNobody knew how to fix my dryer vent problem and the technician from Reliable was persistent and found and fixed the problem. I highly recommend Reliable Basement and Drain!
Reliable Basement and Drain
Date: 07/22/2025
Thank you so much for your kind words! We’re glad our technician was able to track down the issue and get your dryer vent working properly. Persistence is part of what makes our team stand out, and we’re thrilled to know you had a great experience. We truly appreciate your recommendation and are always here if you need us again!Review fromFred F
Date: 05/24/2025
5 starsThis was not a cheap job, and the price was higher than I wanted to pay. However, they were very thorough and informative. When done, they cleaned up excellently. I will have them back, as I got my money's worth.Reliable Basement and Drain
Date: 05/25/2025
Thank you so much for your honest feedback! We understand that home repairs can be a significant investment, and we truly appreciate your trust in us to get the job done right. Our team takes pride in being thorough, communicative, and respectful of each home we work in—so we’re glad to hear that came through. We look forward to working with you again whenever you need us!Review fromCindy S
Date: 04/11/2025
5 starsDavid was very nice and quickly fixed my problem with a toilet.Reliable Basement and Drain
Date: 04/14/2025
Thank you so much for your kind words! We're glad to hear David was able to quickly resolve the issue with your toilet. We’ll be sure to pass along the compliment — he’ll really appreciate it!
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!Review fromBecky V
Date: 03/28/2025
5 starsThe techs are very knowledgeable and always make sure to talk us through the issues we are having. They never leave until they make sure everything is 100% working and that we are fully satisfied with their work.Reliable Basement and Drain
Date: 03/31/2025
Thank you ****** so much for the kind words! We’re proud to have such dedicated and knowledgeable techs on our team. It means a lot to hear that their commitment to quality and customer satisfaction is making a difference. We truly appreciate your support!Review fromLinda L
Date: 03/24/2025
5 starsDavid from Reliable Basement and Drain came out to replace my bathroom drain and snake it. He also fixed my toilet. David's excellent workmanship is MUCH appreciated!! I haven't been able to run my bathroom sink wide open since I moved in 25 years ago because the drain has always been so painfully slow. Not so anymore! David was on time and out in a more than reasonable amount of time. Thank you David, and thank you Reliable Basement and Drain! One more thing, the ladies in the office are awesome, too. Highly recommend! ????Reliable Basement and Drain
Date: 03/31/2025
Wow—what an incredible review! Thank you so much for sharing your experience. We're thrilled to hear David was able to get that drain running strong after 25 years—that's what we call a real win! We'll be sure to pass along your kind words to David and our amazing office team. It means the world to us to have your recommendation and continued trust in Reliable Basement and Drain!Review fromLee S
Date: 02/14/2025
5 starsHunter was professional, courteous, and explained everything he was doing. Gave me a quote upfront and was polite and cleaned up after his work was done. Very pleased with the job he did and the company as a wholeReliable Basement and Drain
Date: 02/14/2025
Thank you for these kind words. We are happy this was a good experience. Please do not hesitate to reach out if we are needed in the future.Review fromChuck T
Date: 01/27/2025
5 starsI have used them three times now and will continue to use them because I am always very pleased with their work and their professionalism. I’ve also recommended them to friends who were also very pleased with the job they completed for them.Reliable Basement and Drain
Date: 01/27/2025
Thank you so much, ****** We truly appreciate your continued trust in us and your kind words about our professionalism and work. It means a lot that you've also recommended us to your friends—there's no better compliment than that! We're here whenever you need us!Review fromSandi M
Date: 11/21/2024
5 starsWe dropped a shot glass down our garbage disposal and didn't know it until we turned it on! Horrible noise!!! Ross from Reliable showed up the same day, and quickly solved the problem for us. Ross was awesome! Very friendly, very quick and very thorough. Five star service for sure!!Reliable Basement and Drain
Date: 11/22/2024
Thank you so much for sharing your experience! We're thrilled Ross could provide such quick and thorough service to solve the issue. We’ll be sure to pass along your kind words to him. Your satisfaction means the world to us, and we’re always here to help if you need anything else. Five-star customers like you make our day! ?????Review fromjoan k
Date: 09/09/2024
2 starsIn 9/2022 a new kitchen faucet was installed and old drainage pipes were changed under the double sink at a cost of $890.00. 4/2023 I called them to tighten the faucet which had come loose, and seal around the faucet plate on the top of the sink. In 9/2024 the left sink basket strainer assembly disconnected from the pipe. The reason given: it was not replaced in the 9/2022 job- and was shorter (2 inches)than the newer one on the right sink (4 inches). the pipe connecting the two drainage assemblies was not level, and over time caused it to disconnect. I was told I could just tighten the connection and continue to check it over time.
A new sink basket assembly was installed at cost of $220.28. The old one was rusted and weakened - it should have been replaced during the original job in 2022.Reliable Basement and Drain
Date: 09/10/2024
Thank you for bringing this to our attention. We understand the frustration you're experiencing with the recent issues concerning your sink and drainage system.
In September 2022, we performed a job that included installing a new kitchen faucet and replacing the drainage pipes under your double sink. At that time, the left sink basket strainer assembly was not replaced as it was not identified as requiring replacement. However, we acknowledge your concern that the old strainer, which was shorter and rusted, may have contributed to the more recent issue.
In April 2023, we promptly addressed your request to tighten the faucet and seal around the faucet plate. In September 2024, when the left sink basket assembly disconnected, our technician found that the misalignment between the two drainage assemblies caused the problem over time. We appreciate your patience and understand that tightening the connection wasn't a long-term solution, which is why we replaced the basket assembly during the follow-up visit.
We regret that this issue wasn't resolved during the initial job in 2022, but we're glad to have addressed it now. The cost of $220.28 covers the new basket assembly, and we trust this will provide a more secure and lasting solution for your sink.
If you have any further concerns or require additional assistance, please don’t hesitate to reach out. We stand by our work and are committed to ensuring your satisfaction.Review fromBetty A
Date: 08/22/2024
1 starLong story short
On 6/11/2024 I had my sewer line jetted due to a mainline blockage. Everything went well and the workers were rated excellently.
On 8/22 Reliable Basement and Drain returned to my home as I am having the same problem. The plumber entered the crawlspace and immediately stated he “smells grease”, this is not covered under warranty and it will cost me $600 to clear the line again. I don’t smell grease and I never heard of such thing. I never poor grease down my drains. Personally, it sounds like some BS to me because regardless to what caused the blockage, I paid to have the blockage cleared and a few weeks later this should no occur. Besides, how do I know that it wasn’t “grease” (instead of roots, or both) that caused the problem in the first place.
RBD should clear my drain or refund me because the services were not rendered. I prefer the latter.
“LESS THAN ZERO” is my rating for Reliable Basement and DrainReliable Basement and Drain
Date: 08/23/2024
Thank you for reaching out to share your experience. We sincerely apologize for the inconvenience you’ve faced with the recurring sewer line blockage. We understand how frustrating it must be to deal with the same issue within such a short period.
Regarding the grease issue mentioned by the plumber, we understand your concern and confusion, especially if you do not regularly dispose of grease down your drains. Please note that grease can sometimes accumulate over time even from small amounts or from other sources, but we understand your skepticism, given the recent service.
We value your feedback and take your dissatisfaction seriously. Our goal is always to provide reliable and effective solutions, and it’s clear that we did not meet your expectations in this instance. We’d like to investigate the matter further to ensure that you receive the service you deserve.
To address this situation, we propose the following:
We’ll schedule a complimentary follow-up inspection to assess the cause of the blockage and determine if it is indeed related to grease or any other factors.
If it’s determined that the original blockage wasn’t fully resolved or if there’s any oversight on our part, we will clear the line at no additional cost to you.
Should it turn out that there is a different underlying issue, we will discuss the findings transparently and work with you to reach a fair resolution.
Your satisfaction is important to us, and we want to make this right. Please contact us at your earliest convenience to arrange the follow-up inspection.
Thank you for giving us the opportunity to address your concerns.
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