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Business Profile

Auto Body Shop Equipment

Vision Ecom LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Shop Equipment.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tool from this business and never received the tool or a tracking number to track the item. I ordered on July 5th 2025 and whenever I called customer service it would just go to an automated voicemail. So I emailed them and every time they said the item was set to ship in 2-4 days and they would provide me a tracking number and never did. This was a number of emails and I kept getting the same response. So after almost a month of still waiting I emailed them to cancel my order and refund me back my money. And yet they said they will and never did. Today is 7-30-25 and still nothing this company is a scam.

    Business Response

    Date: 08/01/2025

    Refund issued, 

     

    8/1/2025 6:09:06 AM $25.77 PM

    Customer Answer

    Date: 08/01/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***** *****

  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Robinair Division replacement pump Product ID ******* on June 26, 2025. As of today, July 17, 2025 I have not received my product. On July 3rd I sent an email that I have not received my product. I received email back on July 3rd I received his email saying: Hello, the remainder of this order is marked to ship out in the next 4-6 business days. The manufacturer has sent these in separate shipments due to supply chain constraints. I apologize for any inconvenience and please let us know if you have any questions at any time.I've sent several emails asking for my product or my refund since my bank account has been charged and paid to Auto Tool World. With no indication that I would receive my product or the refund I'm due.

    Business Response

    Date: 07/24/2025

    Refund has been issued for the missing item.

  • Initial Complaint

    Date:07/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/10/2024 order a tool online from Auto tool world. Website said it was in stock. Payment made for $121.60 6/3/2024 order not received, e-mailed for update 6/3/2024 received update that order pushed back by manufacturer. expected in 2-3 weeks 8/5/2024 order not received, e-mailed for update. No response from seller 10/30/2024 after waiting patiently and no order received asked for refund 10/30/2024 seller responded saying they will check on order and see if it has shipped yet and if not will refund 10/30/2024 received e-mail stating order has been cancelled 12/21/2024 no refund/ no response Today 7/10/2025. No tool, no refund, no more responses. I would like my refund.

    Business Response

    Date: 07/11/2025

    Sorry about that, this has Been sent manually 

     

    You've sent $121.60 USD to ******* ****

    We'll let ******* **** know you sent it.
    Tell us how this transaction went

    Customer Answer

    Date: 07/13/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    **** ****

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered four microphones on 4/1/25 and after some prompting to email address ********************************* received them on 4/19/25. Realized shortly thereafter that they were the wrong microphones for our system and began asking via the same email address for assistance with returning them. Also requested an *** via their website, and have only gotten responses from that same email, never with a name associated, and only a few words like "I am working on this and will get back to you". Very unprofessional in appearance, and with the signature ******************** never a name. I have emailed that same email five times over the last month asking for an update on the return, and always get back the same few word response that "I am working on it" but with no resolution.

    Business Response

    Date: 05/21/2025

    Sorry for the delay, RMA was sent, full refund issued

     



    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : ******** Resource (1110464)
    Date/Time : 21-May-2025 7:04:03 EDT

    ========= ORDER INFORMATION =========
    Invoice : 77489
    Description : Order: 77489
    Amount : ****** (USD)
    Payment Method: **** xxxx2097
    Transaction Type: Credit

    ============== Line Items ==============

    ============== RESULTS ==============
    Response : This transaction has been approved.
    Auth Code :
    Transaction ID : ************
    Address Verification : AVS Not Applicable

    ==== CUSTOMER BILLING INFORMATION ===
    Customer ID :
    First Name : ********
    Last Name : ********
    Company :
    Address : *************
    City : *******************
    State/Province : PA
    Zip/Postal Code : 19342
    Country : US
    Phone :
    Fax :
    E-Mail : *******************************************

    ==== CUSTOMER SHIPPING INFORMATION ===
    First Name :
    Last Name :
    Company :
    Address :
    City :
    State/Province :
    Zip/Postal Code :
    Country :

    ======= ADDITIONAL INFORMATION ======
    Tax :
    Duty :
    Freight :
    Tax Exempt :
    PO Number :

    ========== MERCHANT DEFINED =========
    invoice_number : 77489
    reference_number : 7748

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a CTA tool coil puller online with AutoToolWorld on March 30, 2025 but was never delivered . I also received an order confirmation with the total amount of $26.71 with cost delivery included. Order number AB268655. Buisness phone number to the sale is *******************

    Business Response

    Date: 05/13/2025

    Item is on back order, this has been cancelled. Full refund issued

     

    ======= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : Auto Tool World (1125231)
    Date/Time : 13-May-2025 6:20:09 EDT

    ========= ORDER INFORMATION =========
    Invoice : 268655
    Description : Order: 268655
    Amount : ***** (USD)
    Payment Method: **** xxxx6976
    Transaction Type: Credit

    ============== Line Items ==============

    Customer Answer

    Date: 05/15/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ******* ******

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a gate arm from Vision Ecom LLC and it was delivered to us damaged. The item was returned and we were promised a replacement. They sent back the same damaged gate arm to us. We sent it back again and we were again promised a refund and a replacement and we have not received it since. I put in this request October, 2024 and it is now April, 2025.

    Business Response

    Date: 04/14/2025

    New order is shipping out,

     

    ****

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order from this company on 3/11/2025 still no product and have serval email asking for tracking number and the information i got said invalid tracking number, it was just a link to click on. i then sent another email after waiting 24hrs as per the instructions and still says the same thing invalid. now company will not respond to my emails.

    Business Response

    Date: 03/25/2025

    UPS: 1Z42E35A0365616550



    I apologize for any confusion and please let me know if you have questions or need anything further and I will be happy to assist you.

  • Initial Complaint

    Date:11/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Distribution Racks form them on 10/31/24 for a project that I have, and I paid $1228.80 for all three of them. I received a confirmation email immediately AB70513, but no further details. I tried calling many times but got no one on the phone, I also emailed them several times. I got an email back on 11/12 saying that they will ship on 11/25, almost a month after the order was placed. I waited and checked with them again on 11/27 and they responded with an email saying it will ship in 1 - 2 weeks. Now my project is cancelled because of this delay, and I now want the order cancelled and my money refunded. I dont believe these people are a legitimate business, rather they are scammers. Its impossible to get a person on the phone and theyre not being honest at all.

    Business Response

    Date: 12/05/2024

    Order was cancelled and refunded.

     

    It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : ******** Resource (1110464)
    Date/Time : 5-Dec-2024 10:49:25 EST

    ========= ORDER INFORMATION =========
    Invoice : 70513
    Description : Order: 70513
    Amount : ******* (USD)
    Payment Method: **** xxxx2951
    Transaction Type: Credit

    Customer Answer

    Date: 12/06/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22617057

    I am rejecting this response because: 
    They cancelled the order but they have still not refunded my money, and they havent given me any timeline as to when to expect the refund. 
    Regards,

    ***** ******

    Business Response

    Date: 12/06/2024

    Full refund was issued 

     

    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : ******** Resource (1110464)
    Date/Time : 5-Dec-2024 10:49:25 EST

    ========= ORDER INFORMATION =========
    Invoice : 70513
    Description : Order: 70513
    Amount : ******* (USD)
    Payment Method: **** xxxx2951
    Transaction Type: Credit

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/08/2024 for an item and the company never got back with me on when it will be shipped out. No tracking number. I emailed them on 11/11/2024 on the status and got a response stating "I am checking on status now" but nothing since. I called and left a voice message on 11/12/2024 but no one has yet responded. I would like to know if they are able to get this product. If not, then refund the amount.

    Customer Answer

    Date: 11/13/2024

    I originally placed a online order on 11/08/2024 for a brake rotor conical washer from Auto Tool. On their website that "95% of all orders get shipped within 1 or 2 business days upon payment". On the following Monday, i sent an email just to inquiry tracking number and status and got a response stating that someone from customer service was "checking on status" and never got back with me. I left a voice mail to their number ************ on Tuesday to have someone call back but no one did. After doing some research online, I read others who had the same experience and don't believe the company plan to honor their commitment. I'm asking for a full refund to my Venmo account that I used to pay.

    Business Response

    Date: 11/21/2024

    Item is still on back order , full refund issued

     

    Date/Time Amount Action
    11/21/2024 4:59:15 AM $97.50

     

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wall mount audio rack from ******** Resource/ Vision Ecom LLC on October 25, 2024. It is now November 12th, and I haven't received any confirmation that this has been shipped. I have asked multiple times for tracking information and keep being told that the manufacturer isn't getting back to them. I have cancelled the order but yet have not heard anything on a refund. I recieved another bid on the same rack from a reputable company, and was told the manufacturer got back to them within the hour. This is for a sound system at a church, and it is holding up almost the entire job/install from happening.

    Business Response

    Date: 11/13/2024

    Shipped out late, they can refuse for a full refund or i can do a $350 discount for the delay

     

     R&L and the tracking number will be 878771808.

    Customer Answer

    Date: 11/14/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22546169

    I am rejecting this response because: 

    Tracking number provided by business does not work.  I have waited approximately 24hrs since receiving email with tracking number for R&L Carriers website to update, and it still says it isn't found on their website.  I have attached a screenshot of the email sent to me with tracking number provided and a shot of R&L Carriers website with tracking number entered.  I've also asked for a full refund and have yet to receive it, as they told me it was in process 48 hours ago.  I have given this business every opportunity to own up to its mistakes.  It has given me wrong and false tracking numbers and has given me many excuses as to why they haven't shipped the rack that was ordered on 10/25/24 (it is now 11/14/24).  I highly recommend anyone that sees this to stay away from this business. 

    Regards,

    ***** ****

    Customer Answer

    Date: 11/15/2024

    I need to close this complaint.  It was successfully resolved.  I would like to state that if possible.

Vision Ecom LLC is NOT a BBB Accredited Business.

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