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Business Profile

Auto Body Shop Equipment

Vision Ecom LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Shop Equipment.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order from this company on 3/11/2025 still no product and have serval email asking for tracking number and the information i got said invalid tracking number, it was just a link to click on. i then sent another email after waiting 24hrs as per the instructions and still says the same thing invalid. now company will not respond to my emails.

    Business Response

    Date: 03/25/2025

    UPS: 1Z42E35A0365616550



    I apologize for any confusion and please let me know if you have questions or need anything further and I will be happy to assist you.

  • Initial Complaint

    Date:11/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Distribution Racks form them on 10/31/24 for a project that I have, and I paid $1228.80 for all three of them. I received a confirmation email immediately AB70513, but no further details. I tried calling many times but got no one on the phone, I also emailed them several times. I got an email back on 11/12 saying that they will ship on 11/25, almost a month after the order was placed. I waited and checked with them again on 11/27 and they responded with an email saying it will ship in 1 - 2 weeks. Now my project is cancelled because of this delay, and I now want the order cancelled and my money refunded. I dont believe these people are a legitimate business, rather they are scammers. Its impossible to get a person on the phone and theyre not being honest at all.

    Business Response

    Date: 12/05/2024

    Order was cancelled and refunded.

     

    It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : ******** Resource (1110464)
    Date/Time : 5-Dec-2024 10:49:25 EST

    ========= ORDER INFORMATION =========
    Invoice : 70513
    Description : Order: 70513
    Amount : ******* (USD)
    Payment Method: **** xxxx2951
    Transaction Type: Credit

    Customer Answer

    Date: 12/06/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22617057

    I am rejecting this response because: 
    They cancelled the order but they have still not refunded my money, and they havent given me any timeline as to when to expect the refund. 
    Regards,

    ***** ******

    Business Response

    Date: 12/06/2024

    Full refund was issued 

     

    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise ***** services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : ******** Resource (1110464)
    Date/Time : 5-Dec-2024 10:49:25 EST

    ========= ORDER INFORMATION =========
    Invoice : 70513
    Description : Order: 70513
    Amount : ******* (USD)
    Payment Method: **** xxxx2951
    Transaction Type: Credit

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/08/2024 for an item and the company never got back with me on when it will be shipped out. No tracking number. I emailed them on 11/11/2024 on the status and got a response stating "I am checking on status now" but nothing since. I called and left a voice message on 11/12/2024 but no one has yet responded. I would like to know if they are able to get this product. If not, then refund the amount.

    Customer Answer

    Date: 11/13/2024

    I originally placed a online order on 11/08/2024 for a brake rotor conical washer from Auto Tool. On their website that "95% of all orders get shipped within 1 or 2 business days upon payment". On the following Monday, i sent an email just to inquiry tracking number and status and got a response stating that someone from customer service was "checking on status" and never got back with me. I left a voice mail to their number ************ on Tuesday to have someone call back but no one did. After doing some research online, I read others who had the same experience and don't believe the company plan to honor their commitment. I'm asking for a full refund to my Venmo account that I used to pay.

    Business Response

    Date: 11/21/2024

    Item is still on back order , full refund issued

     

    Date/Time Amount Action
    11/21/2024 4:59:15 AM $97.50

     

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wall mount audio rack from ******** Resource/ Vision Ecom LLC on October 25, 2024. It is now November 12th, and I haven't received any confirmation that this has been shipped. I have asked multiple times for tracking information and keep being told that the manufacturer isn't getting back to them. I have cancelled the order but yet have not heard anything on a refund. I recieved another bid on the same rack from a reputable company, and was told the manufacturer got back to them within the hour. This is for a sound system at a church, and it is holding up almost the entire job/install from happening.

    Business Response

    Date: 11/13/2024

    Shipped out late, they can refuse for a full refund or i can do a $350 discount for the delay

     

     R&L and the tracking number will be 878771808.

    Customer Answer

    Date: 11/14/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22546169

    I am rejecting this response because: 

    Tracking number provided by business does not work.  I have waited approximately 24hrs since receiving email with tracking number for R&L Carriers website to update, and it still says it isn't found on their website.  I have attached a screenshot of the email sent to me with tracking number provided and a shot of R&L Carriers website with tracking number entered.  I've also asked for a full refund and have yet to receive it, as they told me it was in process 48 hours ago.  I have given this business every opportunity to own up to its mistakes.  It has given me wrong and false tracking numbers and has given me many excuses as to why they haven't shipped the rack that was ordered on 10/25/24 (it is now 11/14/24).  I highly recommend anyone that sees this to stay away from this business. 

    Regards,

    ***** ****

    Customer Answer

    Date: 11/15/2024

    I need to close this complaint.  It was successfully resolved.  I would like to state that if possible.

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 10 ********* **** oil pumps Part# LM2305a-41-B on 9/30/2024. The total purchase price was ********. after shipping and taxes. I have tried to contact the company on the phone number listed on the website but it no one will pickup the phone. The voice message says sorry no one can take your call right now. I have called 3 times a day since 10/8/24. I want my items. I do not want a refund. I want them shipped within 24 hours next day air at their expense. I have attached a copy of my receipt. My company is taking this very seriously since these items are committed to an important project. Please send our product.

    Customer Answer

    Date: 10/25/2024

    I have spoken with **** at Vision Ecom. and he is currently working to correct the issues with this order. We are now is constant communication and currently working to have the items shipped. I would like to close this complaint. 

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a tool from this company and waited for a confirmation and a shipping date but never got anything so I emailed them and they said it would be shipped within a week but that went by as well so I emailed again asking for a tracking number and the next morning they canceled my order but took my money and now I have to do a dispute through my bank to get my money back. When I looked up this business I found out that it’s someone’s home not a tool warehouse just a regular residential home. It seems that a lot of people have had this same problem with this so called business but he just continues to do it to another person I guess to make money off the interest from your money in his bank account. Caution don’t give them your money it’s a scam.

    Business Response

    Date: 10/15/2024

    Refund was issued yesterday 10/14, order was cancelled.

     

    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : Auto Tool World (1125231)
    Date/Time : 14-Oct-2024 11:27:12 EDT

    ========= ORDER INFORMATION =========
    Invoice : ******
    Description : Order: ******
    Amount : 89.89 (USD)
    Payment Method: Visa xxxx0043
    Transaction Type: Credit

    Customer Answer

    Date: 10/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ******* ******

  • Initial Complaint

    Date:10/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for items on 9/11/2024 and was told they would be delivered on (9/17). Contacted the business on the 19th and told they would be shipped out in 3-5 days. Never received anything (item/tracking #), nor further communication. I did more research on the business and I see this major fraud issue of being scammed by these entities is experienced by many people who made the mistake of purchasing from ********************** ***********************, and/or Vision Ecom LLC. This business needs to be disallowed from conducting a scam business.

    Business Response

    Date: 10/04/2024

    Items were still on backorder, order has been cancelled and refunded.

     

    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : All Data Resource (1110464)
    Date/Time : 4-Oct-2024 11:30:29 EDT

    ========= ORDER INFORMATION =========
    Invoice : *****
    Description : Order: *****
    Amount : 383.57 (USD)
    Payment Method: American Express xxxx2006
    Transaction Type: Credit

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tool from this company and did not receive it. I called and got an answering machine over and over, they have not called me back. The order was placed around 8/20/24 and I got an invoice #******** . The amount was for approximately $126.00 and was taken out of my credit card account. I am wondering if this is a scam. Please. Respond as to what you can find out about this company. Thankyou. **** ******* *** *** ****

    Business Response

    Date: 09/10/2024

    Full refund issued, item is on order and was due in this coming week, i dont think customer was getting the emails

     

    Hello ****, your order is now set to ship out within the next 5-7 business days due to shipment delays. I sincerely apologize for the delay and please let us know if you would like to cancel at any time.


    ********
    Customer Service   
    www.*************.com 
    www.***************.com 

    ?

    From: *********************** <***********************>
    Sent: Monday, August 19, 2024 11:19 AM
    To: *********************** <***********************>
    Subject: New Order # AB ******

     

     

    Full refund

    ========= SECURITY STATEMENT ==========
    It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.

    ========= GENERAL INFORMATION =========
    Merchant : **** **** ***** *********
    Date/Time : 10-Sep-2024 6:54:52 EDT

    ========= ORDER INFORMATION =========
    Invoice : ******
    Description : Order: ******
    Amount : 129.00 (USD)
    Payment Method: Visa ********
    Transaction Type: Credit

    Customer Answer

    Date: 09/27/2024


    **** ******* <***************************>
    11:45 AM (1 hour ago)
    to Better

    The business did give me back my money. Auto tool world  did not give a reason why they did not send my order. **** *******  ps they wasted a lot of time, I ended up getting it from ****** in one week!

    Get Outlook for iOS

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/25/2024 i ordered 3 Specialty Wrenches using ************* Website. I paid over a hundred dollars for these wrenches and this was the first time i used this website. I read the policy on website and read most orders places have very short leadtimes. Three days later still no word of my order. I do more research and find this business has a VERY track record of poor communication and lack of customer service. I called the number on my confirmation email and no person picks up and there is another business using the same phone number. I emailed the email (*****@*************.com) and no response was given same day. I am filing to recieve a refund for my order because i do not want to wait a long time for no response and possibly be scammed of a website i never used before.

    Customer Answer

    Date: 08/29/2024

    I just recieved feedback and resolutions . Thanks! I am satisfied with response!

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a terminal release tool on their AutoTool World website. I received my email confirmation and never received the product. I called the customer service department and you CAN NEVER speak to a live person. It is impossible. They message always says that they are too busy. I have left several messages with them and have NEVER received a response. I am now pursing with the credit card company as a fraudulent charge.

    Business Response

    Date: 07/09/2024

    This was to ship from the manufacturer, if it has not i will refund this today.

    Business Response

    Date: 07/09/2024

    Shipped out, you will have this week.

     

    Your shipment
    1Z1EE9250317966969


    Estimated delivery
    Thursday, July 11 between 9:30 A.M. - 1:30 P.M. 




    Past Event
    Label Created
    Past Event
    We Have Your Package
    Current Event
    On the Way
    Future Event
    Out for Delivery
    Future Event
    Delivery

Vision Ecom LLC is NOT a BBB Accredited Business.

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