Complaints

This profile includes complaints for Nations Lending Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nations Lending Corporation has 51 locations, listed below.

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  Nations Lending Corporation

  4 Summit Park Dr Ste 200 Independence, OH 44131-2583

  
• 

  Nations Lending Corporation

  30700 Center Ridge Rd Ste 3 Westlake, OH 44145-5197

  
• 

  Nations Lending

  55 Trinity St Unit 1 Newton, NJ 07860

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  Nations Lending Corporation

  1544 W 2nd St Ste 112 Gulf Shores, AL 36542

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  Nations Lending Corporation

  1701 N Ashland Ave Chicago, IL 60622

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We refinanced with Nations Lending in August 2021. In our discussions with the agent that we were working with, we made very clear that we were looking to lower our monthly payment and if we were just going to end up with an escrow shortage the next year and end up paying more again that we were not interested in refinancing for another 30 years. Over several conversations the agent guaranteed us over and over that the way Nations lending works with the payment, it assures that an escrow shortage would not happen and this is what we would be paying, if not possibly less in the future. This again, was talked about several times. However, this past June 2022, we received an escrow shortage notice from Nations Lending of $2,975.80 and our monthly payment went up by almost $300 more a month. This now put us at a higher monthly payment than we had with our previous mortgage provider. When I tried to reach out to our agent, I got no response. When I recently tried to call, the phone is shut off. I have no idea if he works there anymore. We were bold face lied to about this mortgage. We were repeatedly given false promises for Nations Lending to gain a loan. I have never regretted a decision more in my life and this situation was truly unprofessional and dishonest.

  

  Business Response

  Date: 09/07/2022

  Nations Lending Corporation (“NLC”) received
  the concern filed by **** ******* on 08/23/2022. A member of NLC management
  team contacted all parties involved to get a better understanding of the
  concern. Ms. ******* was concerned that she had an escrow shortage. She received
  a refund from her insurance company that was intended to be deposited into her
  escrow to cover the shortage. After reviewing this file, no evidence was found
  that her loan originator guaranteed that she would not have an escrow shortage.
  We have discussed these findings with Ms. ******* and we consider this matter
  resolved and closed.

  Customer Answer

  Date: 09/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  
  

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the Rome process for a refy I got them all the information they needed they told me we'd close and 2.5 to 3 weeks then they told me not to pay the mortgage not to pay the car payment not to pay our 2 loans because because we would be closed and all that would be paid then then things kept getting dragged out, than they kept asking for more things 2 days before closing So we drove back-and-forth to the bank 2 days in a row twice in one day it's far from our house it's not close I finally got everything done we were supposed to close and then they're running around trying to get things figured out and get it closed by the time it was supposed to be and then they screwed it all up then they tell me I have to pay the mortgage because it's late and that's the only way they get The refy done we paid it and then they Told us oh we can't give you the one because but your payment was late I have all the emails and text messages stating for us not to pay those bills so now not Only are we out the money for the appraisal but we can't get alone because of the fact that they made us wait to pay our bill sir bill's credit has dropped over a 100 points because of the fact that the car wasn't paid the 2 loans weren't pait's weren't paid so now we're in Trouble because everything is behind they guaranteed us the loan. I have the text messages and emails to prove. If we don't resolve this quickly it will become a legal matter

  

  Business Response

  Date: 10/04/2022

  Nations Lending Corporation (“NLC”) received
  the concern filed by ***** ********** on 09/09/2022. A member of NLC management
  team contacted all parties involved to get a better understanding of the
  concern. Mr. ********** was concerned that his late mortgage payment was
  caused by NLC. His wife, Mrs. **********, signed an Obligation to Continue with
  Monthly Payments in May. Her loan originator advised her not to spend the funds
  for her June mortgage payment in case the refinance was not completed in June,
  and she would need to make that payment. The refinance did not happen in June
  and the mortgage was not paid until July for June’s payment. It is the customer’s
  responsibility to continue making their current mortgage payments until their refinance
  transaction is complete. I have discussed these findings with ***** **********
  and we consider this matter resolved and closed.

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  

  they did not resolve the issue, I have text messages from ****** to hold payment and she told me she would tell me if I needed to do pay any payments including my car and credit cards. We had to charge cards to pay bills we were told to pay because we would close in 2-3 weeks. I was told on July 7th to pay mortgage ,paid on the 8th and sent receipt.I did everything I was told to do. This is ******’s fault and we will continue from here.I do have every text and voice mail and email from ******

  
  
  Regards,
  
  
  
  ***** **********
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to nations lending to refinance my home. I was told that we would be able to close on as little as 14 days but no longer than 30. We are now reachine 45 days! They loan officer wont return calls and text, continues to ask for documents that i have already provided, did not schedule the correct appraisal, and scheduled a late foundation inspection that continues to postpone the process. They also asked me to not pay my current mortgage payment because they would have the new loan closer in time and now im paying late fees as well as playong catch up on 2 months of mortgage payments!

  

  Business Response

  Date: 08/25/2022

  Nations Lending Corporation (“NLC”) received
  the concern filed ****** ***** on 08/11/2022. A member of NLC management team
  contacted all parties involved to get a better understanding of the
  concern. The customer was concerned with lack of communication between him
  and his loan originator, his late mortgage payments, and that he had not closed
  at the time of his complaint. After reviewing this case, it has been determined
  that the loan originator communicatee efficiently with Mr. *****. Mr. *****
  signed an Obligation to Continue with Monthly Payments form 2 months ago and it
  was his responsibility to take care of his mortgage payments on time. The customer’s
  loan file was closed last week. We have discussed these findings with Mr.
  ****** and we consider this matter resolved and closed.