We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabinets

Cabinets To Go Columbus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 Chalet White Pantry Cabinets 30"x24"84" from Cabinets To Go at *********************************************************************** on 2/5/2024 (Sales Order #SO91705998). Upon purchase I received Cabinets To Go ***************************** Cabinets **************** Warranty which states for as long as I own my home, their cabinets, hinges, drawer glides, and drawer/door hardware shall be free from defects in material and workmanship under normal use. My pantry cabinets were installed in my kitchen and are not being used in a manner that would invalidate the warranty. On 5/1/25 I noticed a small crack at the top right of one of the pantry doors. I contacted Cabinets To Go customer care on 5/5/25 and was told that the crack in the door was not covered under the warranty and that I should have made a claim within 60 days of installation. I was further told that I would have to purchase a new door for $319.98. Based on the language in the warranty and that my pantry cabinets are being used as intended and have only been in my home 15 months, I believe Cabinets To Go should honor their warranty and replace the defective door at no charge to me.

    Business Response

    Date: 05/13/2025

    See the warranty document they provided. Cracking is not covered under the LIMITED LIFETIME WARRANTY. I have highlighted the relevant section in the attachment.

    Customer Answer

    Date: 05/13/2025

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 23312976

    I am rejecting this response because: 

    Regards,

    ********* ****-******

    Customer Answer

    Date: 05/13/2025

    The cabinet is not cracked at or near a joint area, but at the top right area of the pantry cabinet door. 

    Business Response

    Date: 05/15/2025

    Asked and answered. Cracking is not covered under the Limited Lifetime Warranty as shown in the provided warranty documentation. 

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a full set of kitchen cabinets on Nov 26, 2021 and was promised delivery of all cabinets by February of 2022.
    12 cabinets were delivered in late December 2021, 4 were damaged and needed to be replaced which took another month.
    Received another partial delivery but still missing the final 3 cabinets in January. These remaining cabinets were then promised in March, April, June, July and finally in September.
    We received an email from the companies VP stating that we could reorder a different color if the cabinets ordered did not meet our project schedule. On Sept 30th, 2022 we had still not received the cabinets promised by the VP or store manager and I reached out to them again via email and did not get a response.
    In October we spoke to the store manager who said that we could wait for the remaining cabinets, or they could order another color and we should have them in a week.
    We were given a quote that would give us a credit to stick with the original color and another quote with a credit for the new color of the cabinets.
    After a few days to think it over we decided to go with the new color of cabinets, but then the store manager said the original color cabinets would be delivered in a week.
    She delivered the remaining 3 cabinets on November 4th 2022 and we compared them to the ones that had been installed. The color match with the cabinets is not the same and unacceptable. She agreed that the appearance was n/g and would work with us to either replace with the new color or replace all of the doors to match, but stated "she couldn't guarantee they would be any better"
    I sent photos and many correspondences with their customer service, but they refuse to correct the problem. We've also left multiple messages with the store manager and do not get return calls.

Cabinets To Go Columbus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.