Complaints

This profile includes complaints for Kimble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kimble Company

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Company

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
• 

  Kimble Company

  4217 Glenn Hwy PO Box 760 Cambridge, OH 43725-9447

  
• 

  Kimble Company

  1511 Shepler Church Ave SW, Canton, OH 44706

  
• 

  Kimble Company

  2403 Chase Rd SE, Carrollton, OH 44615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weekly they are late picking up my trash weekly my trash can gets hit by cars and ends up in my ditch because it sits there forn24-48 hrs waiting on kimble to pick it up because they never show up on their regularly scheduled date.
  Weekly after the trash is emptied the can is left In the middle of the road and smashed and I have to go get it.

  

  Business Response

  Date: 08/16/2023

  We have attempted to contact the customer on Aug 14th at 1:42p without success. We were able to leave a message regarding the situation and contact information to reach us back.  We are continuing to hire / train drivers which takes several weeks to ensure safety of the customers, drivers, and others.  We are providing weekly residential service so therefore no credits will be provided.  We have also communicated to the driver's supervisor on can placement to avoid the driveway from being blocked for easy access.  We appreciate your understanding during this time and will continue to grow to service you at the level that Kimble provides.  Thank you for being a valued Kimble customer.  

• Initial Complaint

  Date:07/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a non-profit agency in the Canton community and our dumpster was set on fire which destroyed the lids, so the security bars cannot seal the can. We have been experiencing illegal dumping making it impossible for us to put our trash in the bin, so basically we are paying for others trash to be picked up. We are willing to pay for a new bin w/bars and requested this about 6 weeks ago. We were given days of delivery on multiple occasions and then it always gets moved. We recently spoke with Kristie this week instead of Scott and she stated that they are out of bins momentarily. I asked if there could be an extra pick up until the bins are in so that we can also dump our trash and she is requiring for us to pay for it. I feel that there should be some type of compromise. Of course, it was not their fault or ours that our bin got caught on fire, but we are requesting to pay for another to ensure that we don't cause health safety issues for those at our agency and to the surrounding animals. Once full people dig through it and leave all of the trash on the ground, and we have to go out and pick it up multiple times during the week. We are just asking for a compromise temporarily since they are unable to provide us with the bin that we initially paid for when we initiated service and are now in need of another. I am providing 3 options to be considered re: this complaint. 1. replacement of bin, 2. billing adjustment, 3. extra pick up. Thank you

  

  Business Response

  Date: 07/31/2023

  We have been in contact with the company and believe a resolution has been reached.  If you have any further questions, please contact us at 1-800-201-005, Ext. 9403.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.! 

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KIMBLE RESIDENTIAL TRASH VIOLATIONS JUNE 26, 2023 PM
  WHO: KIMBLE driver racing down Artsdale Dr. at estimated twice the 25 mph speed limit as witnessed by neighbors
  WHAT: Load and truck lid not secured in violation of co. policy thus spilled trash & hit the OVERHEAD tree
  WHY: Speeding; violating co. policy and contractual language concerning responsible timely cleanup and proactive when promptly notified by customers of events.
  WHERE: Rear “Artsdale” property owned by the ********* ** *** ****** *** **** ***** ** *****
  WHEN: June 26, 2023 Pictures by a Certified Government Auditor; City of Avon Lake notified too

  

  Business Response

  Date: 08/16/2023

  We have attempted to contact the customer without success.  The location manager has sent an email to the customer with his information for contact.  If there are any further questions, please feel free to contact him at the number provided in the email.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our trash services contract June 1, 2023 due to their continuously delayed trash pick up issues. They started being late during the pandemic and this was understandable at the time. This continued on until we cancelled.
  
  Our main area of concern is we have been given many different dates for them to remove their trash can from our property. We waited the full 4-6 weeks they requested for
  removal and they never showed up. We are now approaching week 8 and they continue to give us false pick up dates.
  
  I want their property removed from my property. They damaged our our own trash can as well. They leave the entire neighborhood with trash not picked up for days and the trash blows all through the neighborhood. They are leaving us in unsanitary conditions and I have to pick trash out of my yard daily.
  
  We have talked to supervisor after supervisor and each time they give us a new date for trash can removal, and the day passes with no service.

  

  Business Response

  Date: 07/27/2023

  Confirmed this cart has been removed and the account with Mr. ****** is closed.  If there are any further questions, please contact us at 800-201-0005, Ext. 9404.  Thank you. 

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble company has been our trash service provider for almost 8 years. Over the last 5 weeks, they have either partially picked up our trash or did not pick up at all. We are going on 3 weeks of no trash pickup with promises to pick up daily. We have called 12 times in the last 8 days to confirm trash will be picked up daily and it has not been. During these calls I have confirmed our service is paid for, they confirmed that they are not providing the service we have paid for, and we confirmed our home location and location of the bins. The trash build up we have because of them not providing the service is becoming a health risk to our household as well as our neighbors. All we want is for them to complete the service paid for through the month of July until our new trash provider starts as we have switched to another company due to Kimble's negligence.

  

  Business Response

  Date: 07/27/2023

  We have been in touch with the customer and explained the issues we are currently experiencing with the driver shortage. We appreciate your patience and thank you for being a valued customer!  If you have any further questions, please reach out to Kimble at 800-201-0005, Ext. 9404.  

  Customer Answer

  Date: 07/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  Shannon ********

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several years now off and on this driver of theirs is constantly leaving notes on the trash can complaining I overload the can when I have trash that needs gone I set it out and just because the lid isn’t totally closed he complains I’m honestly fed up with it they are a trash company I pay them monthly to haul my trash away something they’re driver always complains about in the past I have complained to the company was told I would receive a call back from a supervisor that never is received they ignore the customers complaints if they want to constantly complain that’s fine they can take they’re trash can away and stop billing me it’s constantly going up anyhow I’ll find other means to dispose of my trash

  

  Business Response

  Date: 07/10/2023

  We have notified the operations manager and they will be working with the driver to make the service experience better.  We will have the driver give more of an explanation as to what the issue is on the notes left.  I have also advised the City of Orrville of the complaint so they are aware as well and can let us know if they hear anything.  Thank you for reaching out to us! We appreciate your patience and understanding while we resolve the issue. 

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble recorded me without telling me. They leave broken glass and other objects by my parking area and we have reported multiple times but no actions were taken. They threw away my trash can lid that i have bought and refuse to pay for another one and they say its not their responsibility.

  

  Business Response

  Date: 07/27/2023

  We have been in contact with this customer and her account with us has been closed. If there are any further questions you can reach us at 800-201-0005, Ext. 9404.  Thank you. 

  Customer Answer

  Date: 07/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  Erika *******

• Initial Complaint

  Date:05/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/11/2023 Kimble employees picked up my trash, broke two of my cans and left piles of trash scattered through my yard and on the road.
  
  I contacted Kimble right away, had to spend over $100 on new trash cans and I reached out to customer support with no real contact back. I had front line reps escalate the situation to their supervisor and the supervisor and leadership will not contact me back about the issue.

  

  Business Response

  Date: 06/06/2023

  We have been in contact with the customer and have come to an amicable solution.  If there are any further issues please contact us direct at 1-800-201-0005, Ext. 9404.  Thank you for being a valued Kimble customer.  

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two accounts for trash service. I always pay for an entire year at a time.Doing so this locks the price for the year. This is what i did two years ago and have always done with the previous company that Kimble bought out ******* waste. Kimbles employee admitted it was entered wrong in the computer,so by the time i tried to get this situation squared away, Kimble refuses to correct this and has billed me more than should have been. The customer # ****** ******* ********** amount $ 113.93 and customer # ****** ******* ********** amount $ 103.35 Both are for January 2022 thru January 2023 I have since given my business to another company.

  

  Business Response

  Date: 05/09/2023

  We have previously spoken with this customer on multiple occasions and explained the billing and found the balance due to be correct on both accounts.  We have provided all invoices and payments received and have not received any further information from Mr. ******* showing payments received by Kimble not applied.  Customer was serviced thru December 14, 2022 and that is when the account went on a hold status.  Customer cancelled and remaining balances were still due.  Please contact Kimble Customer Service at ************* **** **** if there are any further questions.  

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using a Kimble dumpster at our temporary ********* church location for the last two years. We bought a church 30 miles away in ********** and Kimble will not allow us to cancel their service claiming we owe them for three years. They did not explain this originally, and I didn't realize I needed to have my lawyer go over the contract for our protection. They do not pick up in ********** and the price increase is significant which I explained that being a small church we have limited funds. I have been told by different people at Kimble that they usually do not hold a person to this three year thing. They have on every contract that I signed all I needed to do was give them a week's notice which I did on March 21st, asking them to pick up the dumpster by the end of March at the ********* building. Currently, the dumpster still sits and Kimble is trying to bill me it. They are also, trying to lock me into another 3 year contract for a trash can at **********. I have Kimble at my house as well and have put up with them not picking my trash up on time for the last 2 years and been understanding in every way. If they want me to ever be their customer again they need to pick up the dumpster and cancel my service at the ********* church and quit being so rediculous. This is such a waste of my time.
  
  Thank you
  
  ***** ******* ****

  

  Business Response

  Date: 04/07/2023

  We have been in touch with the customer and the account has been resolved.  If there are any further questions please contact Kimble Customer Service at 1-800-201-0005, Ext. 9403.  Thank you for being a valued Kimble customer. 

  Customer Answer

  Date: 04/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** *******