Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Kimble Company
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Kimble Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kimble Company has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When my husband and I bought this house 2 1/2 years ago we decided to use Kimble Company for our trash pick up. In that time our trash has been picked up a small hand full of times on time. We used to be called with a recording that the pick up will be the next day. Now we are called before noon. We pay for a service that is not only late several times a month but also doesn't care about their customers. We had a problem in the winter, with my husband (has a heart problem) lifting the trash can out of the snow. They wouldn't pick it up. I had to go out and lift the can out of the snow. (I am a senior citizen) My complaint is they don't fulfill their part of the agreement by picking my trash up on the designated day. I totally understand things come up and it could be delayed but this is every week. I think people should know that this company promises the world when you contract for their service but they don't honor the contract after a short amount of time.
      They use every excuse they can think of but never are they late in sending the bill to me!!!!!
      Thank you,

      Business Response

      Date: 09/23/2022

      We have spoken to this resident on multiple occasions regarding service as frequent as today (2022-09-23).  We are providing weekly collection for the customer.  Unfortunately with the trying times of staffing issues, amounts of trash, vehicle availability, etc. we are experiencing delays.  Our customers are notified as soon as we know there is going to be a delay.  We want to assure you Kimble is taking the necessary steps to hire drivers, training for drivers, equipment, etc. to get things back to some normalcy.  We appreciate your patience thru this difficult time and want to thank you for being a valued Kimble customer. If you have any further questions please contact Kimble Customer Service direct at 1-800-201-0005, Ext. 9404.  

    Kimble Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.