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Business Profile

Home Improvement

Williams Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2024, I engaged Williams Home Improvements for repairs to my roof, gutters, and fascia boards. Assurances of their capability were provided by **** ***** *** ****** ******** prior to my payment, in check, of $3316.44, on August 26th or 27th, 2024. Following check being talen by ******, scheduling was to be coordinated by the office. Communication records indicate no contact until a missed call on September 27th, 2024, to which I promptly responded via text as advised in the voicemail from *****(the office). Subsequent attempts to obtain repair information from ***** proved unsuccessful, with repeated unfulfilled promises of follow-up. In October, I contacted **** and ****** regarding the lack of communication, again without response. On October 22nd, 2024, ***** informed me the repairs were postponed until spring 2025. A March 2025 conversation with ***** indicated a mid-to-late April start. Despite understanding weather-related delays, the consistent lack of professional communication raised concerns about the project's execution. Follow-up inquiries on March 5th, April 8th, and April 10th to ***** for scheduling, yielded again no concrete dates by April 17th, 2025, after multiple requests. On May 5th, 2025, lacking a signed contract and experiencing unprofessional communication, I contacted ****, ******, and ***** collectively. My willingness to proceed ceased upon receiving threatening and accusatory text messages from ******. Due to the unprofessional conduct, lack of communication, and now safety concerns, I request a full refund to secure a more reliable contractor. To which they have refused. An since have not had any contact. My roof is still leaking, causing more damage and I want my money back.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid over $8100 last year as down payment for $12000 roof repair. Work did not take place because of winter weather. Contractor refuses to take my calls at either *** ******** or *** ********. I need work done immediately or a full refund issued. Thank you!

Williams Home Improvements is NOT a BBB Accredited Business.

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