Reviews

Review Details

• Review fromCody M

  Date: 07/22/2023

  1 star
  *** came to my door Friday 7/21/23 and spoke to me about my pest control. He was very polite and walked me through their processes and showed me areas that needed attention. I told him everything sounded great, but told him multiple times that I wanted to do my due diligence and look into the company and online reviews. He got defensive about negative reviews for his company to which I said that I wasn't worried about a few bad reviews that I could look past those if the majority were positive. He also made an excuse as to why their BBB reviews were so poor, should've been my first clue.
  After talking with him for an hour or so, I asked him if he would be in the neighborhood the next day (Saturday 7/12/23) and we could sign a contract if everything checked out. He called his boss to see if he could get an "opening" for 11 AM the next day to which his boss replied yes. He then tried to tell me he needed me to fill out my payment information, I declined. He said I needed to initial and sign something for the opening tomorrow and I did. I shouldn't have, didn't think much of it until he left and got messages and emails saying my initial service call would be the next day.
  I did my research and the company is very clearly scamming people. Their Google page is flooded with fake 5 star reviews that are all new. So much so that you can't even leave a review on Google. You can tell which are real, and it's all negative and they all say pretty much the same.
  *** came back the next day and I told him I wasn't going to use their company because of that and the fact he misled me into signing a 2 YEAR CONTRACT after telling him I didn't want to commit until I did my research. I asked why he would have my sign a contract, not ever telling me it was a contract, after I told him I didn't want to, he said, "it is my job to rule your objection and get you signed up for our services." I told him that was scammy and said, "you're a ******* joke."
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi ****,

  
  

  Thank you for sharing your experience. We understand how frustrating it must have been to feel misled during the conversation and the signup process. At Ecoshield, we expect all team members to provide clear and transparent information, and it’s concerning to hear that this was not your experience.
  
  
  
  We’d like to look into your account and the situation in detail to ensure that everything is properly addressed and resolved, especially regarding the contract terms. Please reach out to us directly at ******************************** so we can investigate further and work toward a solution.
  
  
  
  Your feedback is important to us, and we appreciate the opportunity to make things right.
  
  
  
  Customer Feedback Team

• Review fromSatinderjit S

  Date: 07/13/2023

  1 star
  I have never filed a complaint against a company before so this will be my first time. I recently moved into a new construction home and noticed spiders in my basement and occasionally upstairs. We have 2 year old and I thought about getting some diy pest control from **** ************ However, one of the ecoshield reps came knocking on my door one day. He was very pushy with the service he was trying to sell and kept naming some random neighbors who subscribed to their service. He also talked about the "egg cycle" and how they were going to "flush out" the bugs from my yard. He said their truck was in the neighborhood today and he would lower the price if I left them a positive review on google. So I caved in and decided to give them a change. They told me I had to subscribe to their 1 year service plan. It was a big mistake. I had them do 2 services, each costing over $200 USD including tax. After the second service, I noticed no results. I still had the problem I started out with. I called them to cancel my service and they charged me $200 cancellation fee. Over a month after the second service, I still noticed the same amount of random spiders in my house and now outside too. I called them back asking for a FULL REFUND and they refused telling me "service was done". I tried to explain to them that I did not see any results from their services and they told me there is nothing they can do. I have paid this company over $600 including the cancellation fee. I would advise other to stay away from this company and look elsewhere.*
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi ***********,

  
  

  Thank you for sharing your experience. We understand how frustrating it must be to invest in a service and not see the results you expected, especially when dealing with a concern like spiders in your home. It’s also concerning to hear about the issues you faced with the cancellation process and refund request.
  
  
  
  At Ecoshield, we aim to provide clear communication and effective solutions, and it’s clear that this didn’t meet your expectations. We would like to look into your account and the services performed to address your concerns and ensure everything was handled properly. Please reach out to us directly at ******************************** so we can investigate further and work toward a resolution.
  
  
  
  We appreciate your feedback and the opportunity to make things right.
  
  
  
  Customer Feedback Team

• Review fromJennifer B

  Date: 06/19/2023

  1 star
  Worst company around. Door to door in 2023 should have been my first clue that something wasn’t right. A contract to exterminate should have been another. Price changed twice, ran my credit card at my door then I’m getting paper bills from them….I said I’ll send a cashiers check via mail.
  Address on paper bill is different from the actual address, call customer service and you’re speaking to someone in another country. Can’t get salesman on the phone even though he said “text me” this company is a joke. Get anyone else to do your pest control.*
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi ********,

  
  

  Thank you for sharing your experience. We understand your frustration with the billing issues, communication challenges, and the overall experience with our service. Clear communication and transparency are priorities for us, and it's clear that this wasn't your experience.
  
  
  
  We'd like to investigate the concerns you raised regarding billing and the difficulty reaching your salesperson. Please contact us at ******************************** so we can review your account and work toward resolving this situation.
  
  
  
  Your feedback is important to us, and we appreciate the opportunity to assist you.
  
  
  
  Customer Feedback Team

• Review fromRaymond T

  Date: 04/26/2023

  1 star
  Told me it would be $169, told my wife as she is signing a contract (I would not have advised her to do that), that it was a year contract then tells her the "price is good for two years" Makes sense as when I review the contract it reflects 24 month contract. I have then spent 3 phone calls with the company in an attempt to cancel the contract given Ohio's law of 72 hour cancellation. Their claim is, "Following protocol I MUST WAIT FOR A SALESMAN to call me back" going specifically against Ohio law as I am attempting to cancel the contract prior to the 3 day deadline. I then asked to speak to a supervisor or manager who could cancel my account as I am not a call center representative and cannot spend the entire day on the phone today and possibly tomorrow. She refused to get someone on the phone or cancel my account. Despite the response I get today or tomorrow, I am going to leave negative reviews on every social media platform which is available. In addition to that, I am going to message every senior executive available on LinkedIn in an attempt to shed some light to policies and procedures put in place to specifically go against Ohio Law and consumer protection laws or rights such as attempting to cancel a contract during the cooling off period.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *******,

  
  

  Thank you for sharing your detailed feedback. We understand your frustration with the cancellation process and the concerns regarding the contract terms. It's important to us that all customers feel their rights are respected, and we take matters involving consumer protection laws very seriously. We want to ensure that all aspects of your experience align with legal guidelines, especially during the cancellation period.
  
  
  
  We'd like to look into your account and address this situation promptly. Please reach out to us at ******************************** so we can work toward resolving this issue in accordance with Ohio's laws and your concerns.
  
  
  
  We appreciate your feedback and the opportunity to make things right.
  
  
  
  Customer Feedback Team

• Review fromLeanne R

  Date: 04/23/2023

  1 star
  This company does not know what NO SOLICITING means in a door!
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi ******,

  
  

  Thank you for sharing your concern. We understand how important it is to respect boundaries, and we will be sure to pass your feedback along to the relevant team. If you have any further concerns or need assistance, please don't hesitate to reach out to us at ********************************.
  
  
  
  We appreciate your feedback.
  
  
  
  Customer Feedback Team

• Review fromDebra R Stepp

  Date: 02/01/2023

  1 star
  I left an excellent pest company to help this fledgling new company EcoShield Pest Solutions Columbus LLC. When they were doing a door to door campaign a Big mistake After their first application. They were supposed to return to weeks later because supposedly the first application was to kill existing bugs and the second to kill any existing eggs but they didn’return for several weeks & rainy days later. When they did return they did it on a rainy day and did not get all the spider nest on my porch ceiling. They were suppose to do indoors and didn’t. I had bugs everywhere and when they eventually came back I told them not to return and ended the contract by one month all other months paid automatically & directly thru my bank. Pitiful buggy experience.

  Debra R Stepp

  Date: 02/01/2023

  They turned over my last payment due to a collection agency of which I contacted and they gave me the phone number to the company to call them. I feel I do not owe the last payment of $850 cents they didn’t show up and when they did they did not do their jobs.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *****,

  
  

  Thank you for sharing your experience. We’re sorry to hear about the service delays and the issues with the treatments, especially since you expected more effective results based on the initial service plan. At Ecoshield, we strive to ensure timely and thorough treatments, and it’s disappointing that this wasn’t your experience.
  
  
  
  We’d like to look into your account and the service timeline to ensure that everything was handled properly. Please reach out to us at ******************************** so we can review your concerns and work toward resolving this for you.
  
  
  
  We appreciate your feedback and the opportunity to make things right.
  
  
  
  Customer Feedback Team

• Review fromkia d

  Date: 10/31/2022

  1 star
  Customers Beware!! This company is full of thieves. They lie about pricing and they do horrible pest treatments. They are scammers and will not satisfy agreed upon pricing of technicians. They lied about having a contract also. Their manager reads from a script and was not accommodating unless she could squeeze more money out of you! They are a money hungry and outright dishonest company!
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi ***,

  
  

  Thank you for sharing your experience. We understand how frustrating it must be to feel misled about pricing and contract terms, and we take these concerns seriously. Our goal is to provide clear communication and fair service, so it's disappointing to hear that this wasn't reflected in your experience.
  
  
  
  We would like to investigate your account and the pricing issues you've mentioned to ensure everything is handled properly. Please reach out to us at ******************************** so we can review your concerns and work toward resolving the situation.
  
  
  
  We appreciate your feedback and the opportunity to address these concerns.
  
  
  
  Customer Feedback Team

• Review fromTamara P.

  Date: 10/20/2022

  1 star
  Thus is a pest and critter control company. Everything from rodents to flying or 8 legged invaders. They were supposed to find any nests, or cobwebs. Spray and place rodent bait stations. They left several huge cobwebs on the exterior of the house. Three weeks later , my son in law got bit by a jumping black spider inside the home. Then, when I tried to cancel the service, (because its too much for me to financially afford) they said they will be me $ 200 which was a supposes discount.. Then, per my agreement, I was only supposed to be billed in the months of Sept, November, January, March, May, and July. Here it is October 20, 2022, and they have illegal taken out the money for NOVEMBER'S PAYMENT. THIS COMPANY IS SHADY, DOES SHOTTY WORK, AND THEY ARE THEIIVES!!! Also, I signed my agreement Sept 1, the day I was moving in. Thw clerk on the phone says that my billing started in Aug. I Saif it couldn't start in Aug because I didn't even live at the property nor was I even there in August. I had just gotten keys to the house Sept 1. Was there with a uhaul and my daughter Sept 1.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi ******,

  
  

  Thank you for sharing your experience. We understand how upsetting it must be to face issues with both the service and billing, especially when it comes to unclear charges and incomplete treatments. Our goal is to provide both effective pest control and transparent communication, and it's disappointing to hear that this hasn't been your experience.
  
  
  
  We would like to investigate your account in detail to address the service concerns, the billing issues, and ensure that everything aligns with the terms of your agreement. Please contact us directly at ******************************** so we can review the situation and work toward resolving it for you.
  
  
  
  Your feedback is important to us, and we appreciate the opportunity to make things right.
  
  
  
  Customer Feedback Team

• Review fromLucas B

  Date: 10/13/2022

  1 star
  Dishonest. Before I signed up for the 1 year contract I was told by ******************* that I would have to pay $150 if I cancelled before the contract was up. At that point I told him that I would not sign up for the service he then offered to remove the cancellation fee and told me I would not be charged if I cancelled the service. I agreed to sign up for the sevice and verified that he removed the cancellation fee on the bill before I signed and initialed the contract. When I decided to cancel the sevice I was told that I owe $150 since I was canceling before the contract was up and when I looked up the original bill on their website I saw that cancellation fee which ******************* had changed to $0 is now changed back to $150 which they made me to pay.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *****,

  
  

  Thank you for sharing your experience. We understand your frustration regarding the cancellation fee and the discrepancies between what was initially communicated and what appeared on your bill. At Ecoshield, we strive for transparency and clear communication, and it’s concerning to hear that this wasn’t reflected in your situation.
  
  
  
  We’d like to review your account and the agreement to investigate the details of the cancellation fee and ensure everything was handled fairly. Please reach out to us at ******************************** so we can address your concerns and work toward resolving this matter.

  
  

  We appreciate your feedback and the opportunity to assist you.
  
  
  
  Customer Feedback Team