Complaints

This profile includes complaints for Global Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Global Meals

  2741 E 4th Ave Columbus, OH 43219-2824

  
• 

  Global Meals

  24000 Mercantile Rd Ste 16 Beachwood, OH 44122-5964

• 

  Global Meals

  2761 E 4th Ave Columbus, OH 43219-2824

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a recipient of Global Meals services for the past year. However, I am writing to formally express my concerns regarding the meals I have been receiving. Over the course of my time consuming these meals, I have experienced a series of unsettling health issues. Specifically, I have noticed that the meals make me feel off, and I have been experiencing numbness in my feet and episodes of dizziness shortly after consuming the food.These symptoms are concerning and have affected my well-being. I believe it is important to bring this issue to your attention as it may indicate a potential problem with the quality or ingredients of the meals provided by Global Meals.I kindly request that Global Meals investigate this matter thoroughly to ensure the safety and quality of their products. I would appreciate a prompt response regarding this issue and any steps Global Meals is taking to address my concerns.Thank you for your attention to this matter.

  Business Response

  Date: 10/30/2024

  Dear Consumer,
  Thank you for reaching out to us through the Better Business Bureau and sharing your concerns regarding your experience with Global Meals. We value your feedback and take all customer concerns seriously.
  While we sincerely empathize with the health issues you described, we strongly feel that these symptoms are unlikely to be related to our meals. We have served over ****** consumers who receive the same meals without any reported concerns or health issues. Given the nature of your symptoms, we recommend seeking medical advice to address your health concerns directly with your medical doctor.
  We remain committed to the quality and safety of our products, and we strive to provide a positive experience for all our customers. If you have any additional information that you believe is relevant, please feel free to share it with us. Your well-being is important to us, and we want to ensure you receive the support you need.
  Thank you for your understanding.

  
  Sincerely,
  
  Global Meals Customer Service Team

  Business Response

  Date: 10/30/2024

  We firmly believe that these symptoms are not related to our meals. We have a long track record of providing quality meals to over ****** satisfied consumers, with no reported health issues similar to those described.
  
  Given the nature of the symptoms, we strongly encourage this consumer to consult with a medical professional who can provide the appropriate testing and guidance to address their health concerns, including the numbness mentioned. Their health is of utmost importance, and we believe a qualified medical provider is best equipped to assist them.

   

  We firmly believe that these symptoms are not related to our meals. We have a long track record of providing quality meals to over ****** satisfied consumers, with no reported health issues similar to those described.
  
  Given the nature of the symptoms, we strongly encourage this consumer to consult with a medical professional who can provide the appropriate testing and guidance to address their health concerns, including the numbness mentioned. Their health is of utmost importance, and we believe a qualified medical provider is best equipped to assist them.

   

  Customer Answer

  Date: 10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** *****

• Initial Complaint

  Date:05/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident happened May 22, 2024 I have been getting Global Meals for some time now and I recently tried to contact them o the telephone number provided toll free ** ************ it will tell you it's Global Meals then some voice of ****** comes on and starts talking about a medical alert pendant, I already have one but this ****** won't take NO for an answer, hung up and called back again and ****** again trying to give away a medical alert pendant starts out as free then all of sudden you end up with a bill charging for the device. The reason for the complaint is the phone number and each time I call it the ****** message keeps getting longer and longer I do not like being held hostage on the phone for something I already have and you cannot say NO because even saying NO you are going to end up with some useless device I do not need besides their food is not good at all some of it my cat won't eat.

  Business Response

  Date: 06/14/2024

  Global Meals has looked into this incident regarding our toll free phone number and we have no other reports or any reports of phone issues. When ********* called the toll free number, it all was the normal process. 

• Initial Complaint

  Date:01/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken over phone by BBB representative **. Consumer has meals delivered once a week. Consumer is in therapy and has had to change the delivery day to Monday or Tuesday. She has been told by the business that they only deliver to her neighborhood on Thursday, but she know that that is not true. The man who delivers who groceries yelled at her a month ago and said he would no longer deliver to her. Two weeks ago he did not deliver everything and has not made any deliveries since. She was supposed to have a delivery over the weekend or Thursday but she did not get a delivery. The person named ***** who takes the orders is rude and rushes her and the consumer does not want to work with her.

  Business Response

  Date: 02/01/2023

  Hello, 
  ******** ****** has been a Global Meals Consumer since 10/8/2015. Over the years we haven't had any any major issues besided her not getting along with drivers. Beginning of November 2022 something changed and Ms. ****** started calling the office and raising her voice at customer care reps, every time they tried to explain or find a solution to her complaint and if she didn't like a response she would end the call by hanging up. On November 17th 2022 while delivering the meals ******** demanded that driver should wear the mask and driver did refuse. When she called the office she was screaming at the customer service rep and shortly after hung up the call. Customer service manager tried calling consumer several times, but had no luck getting consumers on the phone and unable to leave a voice mail.

  ******** didnt recieve her meals on 1/12 and redelivery was scheduled. Due to being unable to reach the consumer via phone redelivery waunsuccessful.l. On Januar19th, consumer missed her delivery due to not being home. On January 25th ******** called and canceled her delivery for January 26th due to the fact that we are unable to deliver meals on a diferent day. We are Medicaid Waiver Providers and must comply with all rules and regulations. We are not able to leave meals if consumer is not home. We use GEO mapping and route boundries for each route we deliver in the state of ohio. Global Meals delivers meals to all 88 counties and consumers route is auto assigned based on the location of their address.