Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,041 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March, 2022 I opened an Asterix checking account #*********** when it had an account opening bonus of $150 after depositing more than $1000 into the new account. See screenshot attached for terms taken from their website.
I was referred through the website: ******************************************************************************************************************* (Even this link says about $1000 deposit and NOT direct deposit)
I also called customer service after account opening and they also confirmed I needed to deposit more than $1000(NOT direct deposit) to get the $150bonus.
Fine print from bank: To qualify for the $200 cash bonus, you are required to open a new, qualifying Huntington 5 Checking account by October 7, 2022 and make cumulative new money deposits into the checking account of at least $1,000 or more within 60 days of account opening and keep your account open for 90 days.
Even the fine print says about $1000 deposit and NOT direct deposit.
I deposited more than $1000 after opening the account and satisfied the terms. Later when I contacted Huntington they are telling me that they need a direct deposit of more than $1000 for bonus. They sent me a pdf with new changed promotion terms stating direct deposit required rather than the ones I got during account opening and confirmed with their representative via phone.
This is fraudulent behaviour from the bank meant to deny me my bonus.
Request the bank to refer to their terms presented on their website as of March, 2022 which do not talk about direct deposit.
Request the bank to immediately issue the $150 bonus.
Business Response
Date: 09/21/2022
The
Huntington National Bank
Customer Advocacy Team
EA1W02
**** *** ****
********* **** *****
09/21/2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID #18055373
Huntington Case #: 01287730
Dear ********* **********:
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ******** ***********, which we received on September 21, 2022, for
review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter. Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National BankInitial Complaint
Date:09/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi my name ******** ***** and I deposited a check into my account on Saturday, I called yesterday and was told by rep everything should be done by yesterday afternoon 9/19/22. Filed formal complaint yesterday and requested supervisor give me a call and no call. Today I filed another formal complaint. Another person said that information was incorrect and was told it should clear overnight Monday and made available this morning. I checked my account and it showed account positive, I went to store to purchase items for family and transaction didn't go through
My transaction didnt go thorugh, I am unsure why I cant visit branch and that can help speed up process with it being cleared and verifed. I feel I been getting told multiple stories and no solution. I filed multiple formal complaints and I need help asap.
###-###-####Business Response
Date: 09/22/2022
************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******** *****, which we received on September 20,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 09/22/2022
My name is ******** ***** and I received a very quick reply from someone at Huntington Bank who handles issues customers have. THEY addressed every concern and I have the outcome I expected, thank you BBB and Huntington BANK for assistance and super prompt response. In my opinion the woman I spoke to(wish I could disclose her name. A call was made to me early thus morning and message left with a way to contact the helpful Huntington employee. I called and was able to verify my account info and she said she was going to check into it and give me a call back. She was very interested in helping me, she asked me issue at hand, I told her and she said she was going to take steps to correct things, I really appreciate her. We need more people like her, because she was friendly, professional at all times although I was a little upset how things went. I am so shocked and happy at the same time. I am amazed at how she handled everything. I didn't expect them to reach back out to BBB so fast and they kept their word and contacted me. ,
I accept the business response and them providing quick assistance with a positive outcome. I am now a happy customer of Huntington Bank
Best Regards, ******** *****
Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I pay my mortgage online the web site says it excepts then a few days later the patment is reversed making my payment late this has happened multi-able times I have called them repeatedly and they cant fix the problem also they have filled late payments to my credit score the web site they use is very difficult to navigate and there is only 1 way to pay by check.
They are ruining my credit score
There customer support is ridiculous no one can figure out why most of my payments get reversedBusiness Response
Date: 09/15/2022
The
Huntington National Bank
******** ******** **** ******
**** *** ****
Columbus,
Ohio 43216
September 14, 2022
Better Business Bureau
**** ****** **
COLUMBUS OH 43215
Re: BBB Case #: ********
Huntington
Case #: ********
Dear ********* **********,
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ****** ** ***** which we received on September
13, 2022, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact Randal
J. Lewis promptly to acknowledge the complaint, and upon completion of our
review, will provide ****** ** ***** response
directly to by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:09/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in May and June, I had a merchant take money from my Huntington account after I told the merchant I want to revoke authorization. I was given two provisional credits and I supplied them with ample evidence, including the contract that states "you further understand that you may withdraw this authorization for the backup payment method at any time". I did try to work with the merchant first but they failed to respond.
One of the disputes just closed and the provisional credit was reversed because "the merchant provided a copy of the valid transaction dispute". This copy they sent was the same that I sent that shows the statement I can withdraw authorization at anytime. But they took the side of the merchant over their own customer.
Yes, this was a valid transaction at one point but with the bankruptcy situation I was in, I couldn't afford the payments and that is why I revoked authorization for the card. On top of all of that, the merchant website shows that both payments were reversed but I didn't get the refund.
I am trying to work with the merchant again, which includes a BBB complaint and a few emails, but I would like to understand why this would be denied when it was clearly taken out in error.
I do want to mention that the social media team for Huntington has been very helpful and friendly and I appreciate them.Business Response
Date: 09/09/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** **********, which we received on September
9, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 09/10/2022
I accept the business's response to resolve this complaint. They gave me a direct number of someone who will assist me and I will communicate with them.
Regards,
***** **********Initial Complaint
Date:09/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited the Huntington Bank ATM at **** ******* ****** ********** **** ***** location at approximately 9:24pm and made a cash deposit into my checking account in the amount of $400. The ATM decided to malfunction during the transaction while counting my funds, then a error message displayed stating that the ATM is no longer accepting deposits. Well I guess not, especially after it did a magic trick and made my funds disappear. I have completely had it with this bank. This has never happened to me before and I am extremely peeved. I want my money back so I can close this account and never do business with Huntington again. My next step is to file a police report and seek out a lawyer for this terrible situation.Business Response
Date: 09/09/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ******, which we received on September 9,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 09/19/2022
I accept the business's response to resolve this complaint.
Regards,
******* ******Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
changed my phone number on Friday September 2, 2022. My phone number was changed as I switched from Verizon to T-Mobile. There was an issue with porting my number over and unfortunately, I lost that number.
Funny enough EVERY other account that was attached to my number was able to verify me within three days, max.
My card was blocked after I updated a Funimation subscription via Google. Mind you, almost EVERY subscription I have (and I have a lot) through Google has caused my card to be blocked. I have never had to reach out to a financial institution so much in my life for something so damned trivial. I have repeatedly told customer service as I have had to.unblock my card MULTIPLE times already that I have a lot of traffic through my account as I purchase things almost daily. This was something I specifically asked about when I opened the account.
So, my phone number that I was assured would be updated in 24 hrs in order to receive a verification to unblock my card was suddenly changed from two weeks (Sunday September 4th) and now thirty days, today September 7th.
Thirty days. I work from home and I homeschool my children. My off days are Sunday and Monday. This past weekend was the Holiday...tell me when the hell am I supposed to get into a branch to do this? I use virtual banking for the exact reason that it's VIRTUAL. I haven't had access to my own money in five days. I have things that need to be paid, not to mention grocery shopping--something that's vital, and any late charges I may receive I expect I'll be forwarding to you.
This is beyond archaic, and I'll head back to my old account (thank God I kept it open). I only switched because my husband and I are going to do joint checking and he suggested Huntington. Big mistake and absolutely a hell no from me. We are looking to buy a house and using your banking would have that card blocked after trying to buy towels at Target.
Unblock my card. I can transfer my money via Zelle today.Business Response
Date: 09/09/2022
The Huntington National
Bank
Customer Advocacy Team EA1W02
**** *** ****
********* **** *****
9/8/2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 17930459
Huntington Case #: 01275613
Dear ********* ***********
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response to the complaint you forwarded to
us regarding ******** *******, which we received on September 7, 2022, for
review.
Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We
thank you for making us aware of this matter. Please be assured that
we will contact ******** ******* promptly to acknowledge the complaint,
and upon completion of our review, will provide our
response directly to ******** ******* by telephone and/or
written communication.
If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:09/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a check in my bank on 26 August I was told the funds were released on September 2 which is a five business hold then continue to hold my money until today which is September 6 and will not tell me why my money won’t be released and still have not released funds to me the law states that they’re allowed to hold a check for 2 to 5 daysBusiness Response
Date: 09/08/2022
The Huntington National
Bank Customer Advocacy Team ****** P.O. Box **** Columbus, Ohio ***** 9/8/2022 BETTER BUSINESS BUREAU **** ****** RD. COLUMBUS OH ***** Re: BBB Case #: ******** Huntington Case #: ******** Dear ********* **********: Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response to the complaint you forwarded to
us regarding Evan Freehling, which we received on September 7, 2022, for
review. Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We
thank you for making us aware of this matter. Please be assured that
we will contact Evan Freehling promptly to acknowledge the complaint,
and upon completion of our review, will provide our
response directly to Evan Freehling by telephone and/or written
communication. If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National BankCustomer Answer
Date: 09/16/2022
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
***** ******** ********* * **** 17925113
The Huntington National Bank Sep 16, 2022 1:21 PM Initial Complaint
Date:09/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about March 14, 2022, I was approved for an auto loan with Huntington Bank through the auto dealer. The loan was paid off on or about July 27, 2022. A refund is due from The Huntington Bank because I overpaid. Apparently a refund was issued about August 2, 2022, although the refund was not received. I contacted Customer Service on August 22, 2022, inquiring if the account reflected an overpayment or credit balance. The representative, I believe whose name is John, informed me a check was sent. I replied the check was not received. He informs me that I should expect a document by August 31, 2022 which I should then return. I contact Huntington today, September 2, 2022, and spoke with India. She informs me that I will not be receiving any document to complete and return. Rather, a stop payment will be issued on the check. When asked how long the stop payment would take, the response India provided “ it may take three (3) weeks or longer, depending on how many people are ahead of you.”
India provided a case reference #*********.
The response was not meeting a realistic timeline. The bank accepts electronic payments. Surely an electronic transfer could be a way to issue the refund.
I am asking the BBB to assist in a timely refund.
Sincerely,
******* *******Business Response
Date: 09/06/2022
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ******* *******, which we received on 9/6/2022, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter. Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 09/09/2022
These refund check was received on September 7, 2022. The check was dated 8/24/22. Thank you for the assistance from BBB
Sincerely,
******* *******Initial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank purchased my home loan. After i contacted them via phone to pay my monthly mortgage for the 1st time, i was informed that i had to physically visit a local branch to set up an account to pay online. Very annoying, but there happened to be a branch close by to me, so not my main complaint. When i arrived at the bank branch, i was told i couldn't set up an online account to pay a mortgage, and that the only way i could pay my mortgage online was to open a checking account with the bank.
That feels wrong to me! Literally every financial institution takes payments online. It seems like the bank bought my home loan in order to force me into other Huntington financial products. Home loans get sold all the time, but i'm left wondering if Huntington bought my loan solely because there's a branch in my zip code, and they want to force me into using their other products. It's not like i can take my business elsewhere, i don't have any control over who services my home loan.Business Response
Date: 09/09/2022
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding *********** *********** which we received
on September 6, 2022, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact Christopher
*********** promptly to acknowledge the complaint, and upon completion of our
review, will provide *********** *********** response directly to by telephone
and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 2nd 2022 I purchased a 2019 Buick Enclave from **** Wahlberg Auto in Columbus, OH. I financed a portion of the vehicle cost thru Huntington Banks. I am a WV resident. The title has still not been transferred so my complaint is I've made my initial payment to Huntington Banks and as of September 2nd I don't have a title, thus my vehicle is not legal to put on the road.
My constant calls, about 12 at this point, seems to fall on deaf ears. I researched and provided all the key information such as when the state of Ohio issued, 7/15, when the dealership sent to Huntington, 7/19, and when their Wilmington OH office received it, 7/20, and still, no title. I need this processed ASAP.Business Response
Date: 09/06/2022
The
Huntington National Bank
Customer Advocacy Team
EA1W02
**** *** ****
********* **** *****
9/6/2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID #17900249
Huntington Case
#01274625
Dear ********* **********:
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding **** *****, which we received on
9/6/22, for review.
Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion
of our review, will provide our response directly to our customer by telephone
and/or written communication.
If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
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