Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,041 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account with ********************** was closed due to i.e. I have not received a copy of why it was closed. So therefore, I tell you, but thats not the problem at hand my issue is I have remaining funds in my account on a close account. They have not sent me the remaining funds or a letteras stated about why my account was even closed. I do know at this time why it was closed thats not here nor there bottom line is they are holding onto my money illegally and I need this handle properly thank you.
Business Response
Date: 07/28/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 28, 2025
Better Business Bureau
********************************************************************
Re: BBB Case #: 23650276
Huntington Case #: 01984273
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on July 25, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 08/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
Date:07/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I made a deposit at the *** machine on 07/23 and I received a email on 07/23 that the deposit for $2,303.09 was on hold. I received another email at 8:30AM that said the hold was released. It is showing the deposit is completed on the app not pending but the funds are not in my account. I called and talked to a customer service person and a manager at the ************** and they were not helpful at all. I just want the funds in my account since it is showing completed.Business Response
Date: 07/24/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 24, 2025
Better Business Bureau
********************************************************************
Re: BBB Case #: 23648066
Huntington Case #: 01981100
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******, which we received on July 24, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** ****** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:07/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding unresolved unauthorized charges on my Huntington Bank checking account ending in 5919. Between June 26 and June 28, 2025, multiple unauthorized transactions were posted to my account. I promptly reported the issue to Huntington Bank, resulting in three separate dispute cases being opened.Two of the disputes were resolved and refunded:Reference #******** for $13.35 Reference #******** for $214.89 However, the third dispute (Reference #******** for $294.34) remains unresolved. Huntington Bank has refused to issue a refund for these unauthorized transactions, despite the fact that it shares the same characteristics and timeline as the other two.None of the disputed transactions were authorized by me. To further protect my account, I was issued a new debit card and my online banking login credentials were changed.I am seeking assistance in obtaining a full refund for the unauthorized charge of $294.34 and holding Huntington Bank accountable for inconsistent handling of fraud claims.Business Response
Date: 07/24/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 24, 2025
Better Business Bureau
********************************************************************
Re: BBB Case #: 23645999
Huntington Case #: 01978912
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *****-**** *****-*******, which we received on July 24, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact *****-**** *****-******* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to *****-**** *****-******* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:07/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07/06 I received a fraud notification from Huntington Bank. When I checked I found 9 charges that I did not make or authorize anyone else to make.
I called customer service immediately and they said I would have to call back on 07/08 after the charges had posted. When I did, they opened an investigation into what happened, cancelled my debit card and issued me a new one, and told me they would be in touch. Shortly thereafter, I was credited the amount I did not authorize. I assumed they realized I did not authorize those charges so gave me my money back. I checked my bank account today to find it was in the negative $250.27. As I looked to see what happened I found Huntington Bank took the money back out of my account. No one contacted me or anything.
When I called them and spoke to their customer service about it, they said the results of the "investigation" revealed nothing was found wrong or determined to be a mistake. Well, they apparently saw enough going on to send me a fraud alert text and cancel my card and send me a new one. The really upsetting thing about this is the lack of communication from them. I never received a phone call or letter in the mail. Of course, when I talked to them, they said they mailed a letter out, but I have still not received it as of today.
This is not a situation where a letter should be mailed. They need to call people and talk to them about the situation. They are messing with people's money. The least they can do is call their customers and get some type of arrangement made if indeed nothing is found at fault. Not just take money out of anyone's account with no communication.
So now I am $250 in the hole which takes away from my paycheck this coming Friday. I don't expect any resolution from this. I have been with Huntington for a long time now but will be looking for a different bank. This is highly disappointing they think they can just do this, and I feel sorry for their current customers.
Business Response
Date: 07/24/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 24, 2025
Better Business Bureau
********************************************************************
Re: BBB Case #: 23645906
Huntington Case #: 01979969
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** **********, which we received on July 24, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ********** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ***** ********** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:07/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I paid off a loan for a vehicle to Huntington Bank. The vehicle had *** insurance on it. I notified the *** insurance provider the same day the loan was paid and they indicated the check would be sent to Huntington and they would send it on to me. (This was the end of May).
Huntington said they mailed my check July 2, 2025. I called them almost daily from July 10 to July 21, 2025 because I requested they issue a stop payment and they denied my request stating I needed to allow more time.
Finally on the 21st I convinced the woman I spoke with that enough time had gone by that they needed to reissue the check. She stated on that day they would do that and told me someone would be contacting me in the next few days.
On July 23rd after, once again, not getting any feedback from them I called again. Now I am told I have to wait another 45 days for my check to be reissued. Now we are looking at mid-September to just cut the check. This doesnt include the mailing time again.
They wont do certified mail or direct deposit so if it gets lost again Im in this vicious circle. I believe I should have my money sent immediately along with interest for the three and a half months I have had to wait on this facility.
Business Response
Date: 07/24/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 24, 2025
Better Business Bureau
********************************************************************
Re: BBB Case #: 23644761
Huntington Case #: 01980751
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ********, which we received on July 24, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** ******** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** ******** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 08/04/2025
Huntington Bank phoned me but was unable to satisfactorily make amends to my claim.
Unfortunately, I am at their mercy. If they choose to reimburse me, I am a winner. Otherwise, I've lost $1,050.
Initial Complaint
Date:07/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Deposited a mobile payroll check into my checking account on 07/02/25 and my account was placed on a hold. The check cleared on 7/10/25 but my checking account still remains on hold and I do not have access to any of my funds in my account. I have reached out to customer service numerous times with no detailed explanation as to why my account is on hold or how long it would be on a hold for. **************** started being very rude while I was trying to come up with a resolution to get access to my account. I told them I can not visit a branch since I am in ***** 16 hours away from the nearest Huntington bank branch.Customer Answer
Date: 07/17/2025
I would like Huntington bank to take the hold off of my account and reactivate my debit card so I can have access to my funds immediately so I am able to pay my bills that I am falling behind on because I do not have access to my account.Business Response
Date: 07/18/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
*******************
July 18, 2025
Better Business Bureau
**************************************************************
Re:BBB Case #: 23609577
Huntington Case #: 01972456
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on July 17, 2025, for review.
Please accept this correspondence as confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ****** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 07/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ******Initial Complaint
Date:07/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently closed 2 Huntington Accounts. I received an email today that an account that I have has a zero balance. I called customer service and they were unable to assist me, which seems very odd.
I want to make sure that this account is one that should have been closed that I am getting an email for and want verification that it is closed and not lingering out there somewhere in the digital world in their system.
I am enclosing a screen shot of the email with the referenced name of the account. Since their emails DO NOT have any other account information, I am unable to provide an account number.
Business Response
Date: 07/16/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
July 16, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23604995
Huntington Case #: 01971547
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** M ******, which we received on July 16, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 07/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** ******Customer Answer
Date: 07/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** ******Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, Ive called Huntington and been transferred umpteenth million times.For the 4th time in a row Im receiving mail at my home (where Ive lived 4 years) for several random people from Huntington. This is happening over and over. I write return to sender and then new mail shows up.Can anyone please advise youll actually do something about it?I just called spoke to **** 4:55pm 7/15/25 after a 20 minute hold of me requesting a reference number she just hung up.******** ********* and ****** ***** do NOT live at **************************************** The only residents of the above address are with the last name ****. Can you confirm we are NOT at risk of a scam? We do NOT bank with Huntington and seeing how unhelpful your customer service was, Im glad we dont.Please someone handle this!Business Response
Date: 07/16/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
July 16, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB # ********
Huntington Case #: 01971435
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** ****, which we received on July 16, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FALSE ADVERTISEMENT WOULD BE THE START OF THE ISSUE.
I ORIGINALLY CHOSE THE BANK BECAUSE OF THE $400.00- $600.00 GUARUNTEE THE BANK HAS POSTED ALL OVER THE INTERNET AND AS WELL AS OTHER ADVERTISMENTS. AS TIME WENT ON I CALLED SEVERAL TIMES ASKING WHY HAVENT I RECIEVED ANYTHING, BUT SEVERAL EMPLOYEES VIA PHONE CALL SAID TO GIVE IT TIME AMONG OTHER EXCUSES.
UPON THE FINAL REACH OUT OF ATTTEMPTING TO QUESTION WHY I DID NOT RECIEVE ANYTHING I WAS TOLD I OPENED THE WRONG ACCOUNT NO ONE TRIED TO ASSIST OR MAKE THE PROCESS BETTER SO I WENT AHEAD AND OPENDED UP SAID ACCOUNT.
AFTER THE FINAL DAY REQUIRED TO OPEN UP THE ACCOUNT I WAS STILL NOT GIVEN THE SAID DOLLAR AMOUNT AS POSTED.
ON 7/10/2025 I DEPOSTITED A CHECK AND WAS EXPECTING TO PAY BILLS WITH IT BUT LATER ON THE AT DAY I RECIEVED AN EMAIL STATING THAT A HOLD WAS PLACED ON MY ACCOUNT.
READING OF THE STATEMENTS H**** ARE PLACED AT 3, 5 AND 7 BUISSNESS DAYS AND WILL STATE HOW LONG THE **** ARE NEXT TO THE AMOUNT DEPOSITED.
NO STATEMENT REGARDING THE LENGTH OF HOLD WAS STATED.
AS OF TODAY 7/14/2025 I ATTEMPTED TO REACH OUT TO SAID BANK AND WAS TOLD THEY JUST PUT H**** ON DEPOSITS TO SEE IF THEY ARE CLEARED ON THE OTHER SIDE.
THIS BANK IS VERY UNPROFFESIONAL, THEY DO NOT ASSIST WITH THEIR CUSTOMERS AND THE RULES AND STATEMENTS OF EMPLOYEES ARE INCONSISTANT AND I BELIEVE AN INVESTIGATION OF SOME SORT NEEDS TO BE FILED AGAINST THE COMPANY.
THEIR ACTIONS HAVE CAUSED ME TO FALL BEHIND ON BILLS THAT NEEDED TO BE PAID ALMOST AS IF THEY ARE HOLDING THE MONEY FOR ******* TO COLLECT INTREST.
Business Response
Date: 07/15/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
July 15, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23597265
Huntington Case #: 01969803
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** E ******, which we received on July 15, 2025, for review.
Please accept this correspondence as confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 07/16/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23597265
I am rejecting this response because:
Regards,
****** ******Initial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On june 19th I deposited funds from cash app in the amount of $98.25 into a previously closed account via a closed card ending in 4735. The deposit was done at 7:45 AM and I was provided the acquirer reference number: ************ I realized after the fact that this transfer was made into a closed card and contacted cash app. Cash app said these fin would likely be returned and to wait.I waited until July 7th at which point I realized the money was not being automatically returned.I reached out to Huntington customer service and was told they don't see that deposit anywhere and to check with cashapp.
I reached out to cashapp and fil a dispute and they claimed the transaction was completed successfully and to provide Huntington the acquirer number and ask if they have mailed the funds I contacted Huntington customer service again and was again told hey do no see any deposit and hay it would no have been possible as he account and card had been closed. I was also told the acquirer number meant nothing as they could not confirm if Huntington has received he money and rejected it. I'm attempting to give information on this transfer and if Huntington has the funds.
Business Response
Date: 07/14/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
July 14, 2025
BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** ********, which we received on July 14, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
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