Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,041 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank closed my accounts and sent me inaccurate paperwork. The telephone number given on the paperwork, does not work. I cannot believe the treatment I received. I need to discuss the inaccuracies from my statements, but I am being blocked. This problem started when I ordered a new debit card.
Business Response
Date: 07/11/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
June 26th 2025
BETTER BUSINESS BUREAU
*****************************
COLUMBUS OH *****
Re: BBB Case#: ********
Huntington Case#: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us, which we recently received for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by youroffice. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you're welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 07/11/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23585471
I am rejecting this response because: I have already given BBB permission to receive all information directly.
Regards,
***** ****Customer Answer
Date: 07/14/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23585471
I am rejecting this response because: Huntington does not communicate professionally with me. They have violated my right to dispute charges on my statements. I have given BBB permission over any personal issues Huntingtons' response states. Something is wrong at Huntington.
Regards,
***** ****Customer Answer
Date: 07/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. I understand that Huntington is very busy with many other customer complaints.
Regards,
***** ****Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this formal complaint against The Huntington National Bank regarding a collection account (account number ending in *********, opened on June 5, 2021, with a reported balance of $505.
This account is currently being reported to all three major credit bureausExperian, Equifax, and TransUnionas a collection. Despite several disputes and direct requests for documentation, Huntington has failed to provide any verifiable proof that this debt is accurate, valid, or legally reportable.
To date, I have not received a single piece of original documentationno signed agreement, no detailed transaction history, no itemized breakdown of the alleged balance. This raises serious concerns about how and why this account is being reported, especially since under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681i(a)(1)(A), I have the right to request a full reinvestigation of any disputed credit information. That process must include actual verification backed by original documentsnot vague summaries or recycled data from third-party sources. Furthermore, under 15 U.S.C. 1681i(a)(5), if a furnisher cannot verify the debt, it must be promptly corrected or removed.
Its also worth mentioning that this may be the result of a data integrity issue.This inaccurate collection account has had a serious impact on my financial stability. Ive been denied loans, paid higher interest rates, and have experienced immense emotional frustration from having to repeatedly defend myself against a debt that Huntington cannot even prove is legitimate. This has disrupted not only my creditbut my peace of mind.
I am demanding its immediate removal from all three credit reporting agencies. If this matter is not resolved, I will escalate the complaint to the **** and FTC and consider legal action under 15 U.S.C. 1681n for willful noncompliance with the *****
Business Response
Date: 07/09/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
July 9, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23572962
Huntington Case #: 01964929
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ********, which we received on July 9, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my name is *** and I spoke to a Huntington bank supervisor yesterday regarding an order that the merchant canceled and refunded me from Saads meat store and it was for around $245. so I placed another order with the merchant because they told me there was an issue with my billing address because I just moved to ******* and the supervisor that I spoke with told me that the refund will show up on my account this morning and I still dont see the refund for the original order from June 30.Business Response
Date: 07/07/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
July 7, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 23556532
Huntington Case #: 01961697
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *** ******, which we received on July 7, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My checking account and debit card with Huntington Bank closed a few months ago and I have made payment arrangements to pay off the -$918.00 balance for may checking account.
In the meantime I received an electronic refund from Go Ahead EF Tours who says they sent the refund back to me via my closed Huntington Bank debit card.
When I called Huntington Bank about this they said the transaction reversed and went back to the merchant. The merchant said it did not return and that Huntington Bank has the money that's was sent to my account.
In the meantime I am out of $1250.00. I have filed BBB reports against both companies. I am trying to get to the bottom of this.
Business Response
Date: 07/07/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
July 7, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB # ********
Huntington Case #: 01962529
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* L ********-*****, which we received on July 7, 2025,
for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank extended a car loan to me on June 10, 2025. Their loan contract states that the *************** was $32,275.50. I can provide a copy of this contract if desired.
Upon enrolling in the bank's online banking I noticed that the bank had added an additional $235 "Financed Fees" to my loan balance. The Huntington loan contract shows that a $235 "Loan Fee" was already netted out to derive the $32,275.50 Amount Financed.
This additional $235 charge added to the Amount Financed was not disclosed in the Truth in Lending Act (****) section of the contract, nor knowingly agreed to by me. No where did the contract indicate that an extra $235 would be subsequently added to my loan balance outside of the contract terms.
When I asked Huntington Bank CEO ***** ******** that this $235 charge be refunded to my account, along with all interest accrued on that amount, his representative refused. They said this fee was include in the loan contract and pointed to a different total buried in the fine print.
Telling a borrower they are borrowing a certain amount in the **** disclosure and then sneakily adding an additional $235 to their principal balance seems dishonest to me. I wonder how many other borrowers Huntington Bank may have duped with such a deceptive practice. I don't know if this practice is legal. But it sure seems unethical.
Business Response
Date: 07/07/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
July 7, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 23553856
Huntington Case #: 01960280
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on July 7, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They take an arbitrary payment, flag it and freeze my account. Asked them to stop. Asked them to alert me by text. Ignored. The put me thru humiliation trying to use my account. Refuse to rectify what they have done and they refuse. No excuse!!Business Response
Date: 07/07/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
July 7, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23553272
Huntington Case #: 01962483
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on July 7, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had warranty on **, sold RV. Originally had loan with Huntington Bank in 2021, RV was paid off in 2022. In 2024 sold RV canceled warranty through ***** ** in *******, **. Money was to be returned to us for remainder of warranty, money from warranty company was sent to Huntington Bank instead of us. Contacted Huntington they confirmed that they did receive money and told me would send me check, never received anything. ***** ** and I have tried numerous times to get my money wil no avail.Business Response
Date: 07/03/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 3, 2025
Better Business Bureau
***********************************************************
Re: BBB Case #: 23550214
Huntington Case #: 01961458
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *******, which we received on July 2, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ******* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ***** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 07/25/2025
Consumer called BBB - she received phone call from HNB regarding the promised check and was told they would reissue and send to the address on file for her.Customer Answer
Date: 08/05/2025
***** *** GOSDE - Voicemail box 135
Attachments
Mon, Aug 4, 12:35 PM (19 hours ago)
to me
GoTo logo
You received a new voicemail message
Info New voicemail message
Time: Monday, August 4 2025 12:34 PM
From: ***** *** GOSDE **************
Duration: 19 seconds
Voicemail box: 135
Transcript:
Hi, this is ***** ****** calling. I had a complaint with the Huntington Bank. I just wanted to call and tell you that I did get the check, so everything is good and taken care of. So I want to thank you for all your help. Okay, bye-bye.Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I transferred my funds from my cash app card to my bank account and after taking the funds they tell me my account is closed and the funds are not available this is unfair for them to do to peopleBusiness Response
Date: 07/03/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 3, 2025
Better Business Bureau
***********************************************************
Re: BBB Case #: 23549577
Huntington Case #: 01961453
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on July 2, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ****** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 07/11/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23549577
I am rejecting this response because:
Regards,
******* ******Customer Answer
Date: 07/11/2025
I haven't heard anything from them, I contacted them myself and still nothingCustomer Answer
Date: 07/18/2025
I talked to someone personally that told me this phone number ************ a supervisorInitial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
06/16/2025 Amount paid ******** Huntington mortgage was to manage my escrow account on my **********************.Huntington mortgage is guilty of gross incompetence, fraud and racism.I switched homeowners insurance companies and Huntington felled to update my account now my ********************** has doubled and they said its my problem and they would rather take my home then agree to their mistakes.Business Response
Date: 07/02/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 2, 2025
Better Business Bureau
******************************************************
Re: BBB Case #: 23548208
Huntington Case #: 01960418
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ********, which we received on July 2, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ******** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ******** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 07/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ********Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a business account under ****************. Huntington Bank is holding my money for no reason. The check that I deposited was through ********** and ***** is verified that they do not have the money in Huntington does. Huntington says that they do not have the money when I talk to some people and when I talk to others they said do have the money. They need to release the hold on my account so I can operate my business. It is my money I am the only person in my business. I am the owner operator I am the only person. They are hindering my ability to do anything. I deposited the check on the 28th. They say there is a hold until the 7th. Some people say the whole may be lifted earlier other people say it is until the 7th no matter what. Nobody's on the same page and they are keeping my money from me.Business Response
Date: 07/02/2025
The Huntington National Bank
Customer Advocacy Response Team- ******
PO Box 1558
******************
July 2, 2025
Better Business Bureau
******************************************************
Re: BBB Case #: 23548039
Huntington Case #: 01960421
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *****, which we received on July 2, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ***** ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************
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