Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to an unresolved issue with ConstructConnect, Inc. concerning unauthorized subscription renewal and the subsequent denial of a refund despite my attempts to cancel in accordance with their terms. Despite not using ConstructConnect’s services for several months, my subscription was automatically renewed on January 24, 2024, and a charge of $5,466.56 was made to my credit card. Upon noticing this charge, I immediately contacted ConstructConnect via email to cancel my subscription and request a refund. This correspondence occurred on January 24, 2024, the same day the charge was processed . Furthermore, I followed up with three separate phone calls, during which a customer service representative named Karen informed me that she had created a case to process the refund each time. Despite these assurances, there was no follow-through, and I received no updates until a final email in April of the same year, which denied my request for a refund. This denial was justified by a claimed lack of a written cancellation notice 30 days prior to the renewal date, a condition that I was not properly informed of in a timely manner . ConstructConnect did send an email notification on November 25, 2023, stating the upcoming renewal, but it did not, include an invoice and routed to my spam folder which did not provide me with a fair opportunity to respond or cancel according to their policies. Moreover, during my phone interactions, there was no mention or emphasis on this specific requirement, and the focus was on the refund process which Karen repeatedly confirmed was being initiated. Given these circumstances, I believe ConstructConnect has not acted in good faith regarding the automatic renewal and subsequent handling of my cancellation and refund request. Their lack of communication and proper handling of the situation has directly led to an unjust financial burden on me without providing the contracted services or adequate customer support.

  Business Response

  Date: 04/19/2024

  ******** ********
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  Response to Complaint ID: ********
  04-19-2024
  
  Dear ********,

  
  At ConstructConnect, we take our customers’ complaints very seriously and started an investigation into this complaint as soon as it was received.
  

  Our records indicate that the annual contract with ********* *** ** *********** ** auto renewed as scheduled, on 1/24/2024.
  Written notification of this auto-renewal was sent via email to *** *********** on 11/25/2024.
  ********* *** ** *********** ** purchased a Project Intelligence data subscription on 01/24/2023 by signing a legally binding Service Agreement.
  
  As stated in the contractual terms and conditions, it is a 12-month data subscription that automatically renews 30 days prior to the next renewal term, unless written notice is provided no later than 12/24/2023. No such notification was given.
  
  “This order form shall renew for successive subscription periods of equal length and fees will be charged to you automatically using the credit card or bank debit payment instructions on file.  If you wish to terminate your subscription as of the end of the initial term or any renewal term, you may do so on 30 days' written notice prior to the beginning of a renewal term. Any notice of non-renewal will be effective at the end of your then-current subscription term.”
  
  Also, due to the contractual terms of this subscription data service, subscribers cannot cancel the contract within the established contract term (01/24/2024 to 01/24/2025) and refunds are not provided.
  
  After disputing the charge with his credit card provider, the ********* *** ** *********** ** account was placed in suspension until his financial institution determined that the contract was, in fact, binding.
  
  We have taken the step of canceling the auto renewal for ********* *** *** *********** ** contract scheduled for 01-24-2025.
  We hope *** *********** takes advantage of specialized training, provided to him at his convenience by dedicated Customer Success Manager, Kevin F*****.
  
  We want very much for *** *********** to get the most value possible in the nine months that he has left on his contract.
  
  Thank you,
  
  Erin T******
  Customer Advocacy Director

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  The cost between the two contract amount changed which nullifies the point made. Clearly this company does such a poor job at delivering a quality product that they have to trick there customers into staying.

  
  Regards,
  
  **** ***********
  

  Business Response

  Date: 04/25/2024

  
  
  
  
  
  ******** ********
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  Response to Complaint ID: ********
  
  04-25-2024
  
  Dear ********,
  
  Thank you for forwarding *** ***********’s most recent response to our attention.
  
  Upon further review of his account, we discovered that he had not been using our services since October 2023. We also discovered that due to some internal personnel reorganization, his earlier requests to cancel his subscription were inadvertently missed.
  
  For these reasons, we have canceled the renewal of the ********* *** **. *********** * ** contract and will be issuing *** *********** a full refund of $5,466.56, the amount he was charged on 1/24/2024. The credit for this charge should show up on his statement for the card he had on file with us, ending in ***************.
  
  We want to thank *** *********** for his patience as we investigated this issue, and we would welcome the opportunity to have him as a ConstructConnect customer again in the future.
  
  Kind regards,
  
  Margie K***
  Director, Customer Advocacy and Content Marketing

• Initial Complaint

  Date:03/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their software in March 2021, We ended up not using the software due to our increased business. Fast Forward to March 1, 2023 when I get billed for about $2,700 for a subscription renewal that came out of nowhere. I reached out to the sales rep assigned to me initially, He then shared information about a " new" person that was in charge of my account. This person's name is Michael H*********. I asked if there was a way to reverse the charge. Michael told me that a "case" had been open and that some updates would follow. I never received any updated and any emails I sent to Muchael H******** went unanswered after that. I kept sensding emails requesting for at least for the next year ( 2024 ) that the charges were not to be done again and to cancel my subscription. I have emails from December 2023 asking for confirmation of my request and another email I sent in January of 2024 asking for this rebewal to be stopped. None of these emails were answered. I do have a mailtracker option on my gmail and I can see where Michael H********* or someone with access to his email openned the correspondence. Then in March 1 of 2024 COnstructConnect went ahead and harged me now for even a higher price of $2,987.70 . I did not see this charge until I was reviewing my ******** ******* Card statement. At that time I immediately called the customer service phone number on their website and I was told that Michael H********* was the only person that could help me. I insisted to speak with anyone other than Michael because he was not able to help me. I requested to speak with a supervisor. The receptionist then transferred me to another person that told me he would send an email to Michael's and his own supervisor and that I would get a call back the next day. No one has called me back. I contacted ******** ******* to request a charge reversal, which they did at the moment but then ******** ******* charged the card again because " The merchant has proved the charge"

  Business Response

  Date: 03/28/2024

  
  03-28-2024
  
  Dear *********,
  Response to Complaint ID: ********
  At ConstructConnect, we take customer complaints very seriously and started an investigation as soon as this complaint was received.
  Our records indicate that *** ********* did cancel his subscription as required, in writing in 2023.
  We reached out to him to apologize for the oversite on our part and to let him know that a full refund in the amount of $2,987.70 has been approved.
  The issue is now resolved and we sincerely regret the inconvenience and frustration that we caused to him and to *** ******* *********** *** *******.  
  Thank you,
  Erin T******
  Customer Advocacy Director
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company cold calls businesses and tries to get them to sign up for this service. I refused time after time but only agreed because they told me that the subscription could be cancelled at any time. This appears to be a lie. They refuse to cancel. If you read their ****** reviews it appears this is just how they operate their business. They lie and cheat people to get them to sign up and basically screw them over. Business practices like this should be illegal. They literally lie to get you to sign up. And then refuse to do what they said they would.

  Business Response

  Date: 03/05/2024

  
  ,
  Response to Complaint ID:  ********
  At ConstructConnect, we take customer complaints very seriously and started an investigation as soon as this complaint was received.
  On Tuesday, February 27th Pilip P******, Customer Success Manager, reached out via phone to ******* ******** from ******** Construction to address his concerns and to work closely with him to address and resolve his issue.  His call was not returned.
  On Friday, March 1st, Pilip texted ******* again, in an attempt to engage with *** ******** to work with him to resolve his issue.  His text message was not returned.
  We are willing to work with *** ******** to address and resolve his concerns but need a call back from him in order to do so.
  
  Thank you,
  Erin T******
  Customer Advocacy Director

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  It is correct that they have reached out but never end up calling, or getting back with me. They are trying to do training on the website and how to use it. That’s not the problem. The problem is I was originally told by construct connect that I could cancel my subscription at any time. That’s why it’s a payment plan and not a lump sum payment. I want to cancel the subscription, not get trained on it. They can keep what they have already charged. I’m not asking for a refund. I’m asking to stop the service. Just cancel the service and that’s it. It’s that simple. But this greedy company would rather fight with me so that they can keep charging me for a service I will forever be unhappy with and never use. This is not even the type of work I do. I find it truly disgusting that construct connect wants to fight me on this when they have literally provided me with zero services, leads, or anything of value, yet they want to keep charging me. That’s low. 
  

  They lied to me from the start and told me what I wanted to hear to get me to sign up 

  
  Regards,
  
  ******* ********
  

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,
  
  ******* ********

  The consumer informed BBB that the business reached out to him and resolved the dispute.

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were mislead by this company ConstuctConnect. You have beenwarned. During the demo they showed all these "projects" - atleast # counts. We found out most were old, missing contsct infromation, or public/civil work(we do not do public). They WILL lie to you on a demo to get the sale and then your sales rep disappears and you get a run-around. This is the company that scams you by selling the SAME data under all the other now ficticious comapnies that no longer exist: Bidclerk, Construction Journal, CMD, CDC News....the ybought all these platforms and hide their terrible data behind them. They need to have their sales reps STOP lying about their service. They do not have that many current projects - it's all lie. Civil and problic projects you can get for free - they are run by ONY local GCs and are pretty much worhtless to most GCs. STOP lying.

  Business Response

  Date: 01/29/2024

  Hi *********,

  The contact information on complaint #******** ** incomplete making it very difficult to investigate thoroughly.

  Contact information provided:

  ***** *****
  ******** ** *****
  Daytime Phone: ***** *******
  E-mail: **********************************
  

  With such a common company name and username, no account matching the above contact information resides in our system.

  The phone number is incomplete, and the email address is not to be found in our database.

  Can the contact information for ***** ***** at Smith Construction please be verified?  Ideally, with the same contact information provided on the Service Agreement or contract upon signing up for the service.

  Thank you,

  Erin T******

  Customer Advocacy Director

  ConstructConnect

   

   

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this email finds you well. I am writing to express my disappointment regarding the service I have received during my one-year membership with your company. Despite my expectations, I have not received the promised training for project management on the website. Over the past year, I have made multiple attempts to reach out through phone calls, emails, and messages on your website, but unfortunately, I have not received any response. The communication issues were further exacerbated when calls were dropped after explaining the purpose of my inquiry. Given the lack of training and unresponsive customer service, I am requesting a refund for the amount I paid for the membership. Additionally, I kindly ask for the removal of the numerous emails I have been receiving since signing up, and the cancellation of my membership. I believe that a prompt resolution to this matter will help maintain the reputation of your company. I look forward to your immediate attention to this issue. Date of the membership: 01/19/2023 Payments discounted: 4 payments of $375.00

  Business Response

  Date: 01/25/2024

  ********* ********
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  
  01/25/2024

  Dear *********,

  Response to Complaint ID: ********
  

  At ConstructConnect, we take customer complaints very seriously and started an investigation as soon as this complaint was received.
  Our internal investigation including review of the Service Agreement, call notes and telephone recordings have determined the following:
  

  *** *********** entered into an annual Service Agreement with ConstructConnect on 1/12/2023 that outlined all applicable terms and conditions.
  

  This is her second annual agreement with ConstructConnect, having purchased the service in 2021 under the company name ** ***** ******* *** ************.
  

  After trying to schedule training with *** *********** a total of five times without any follow up on her part, her original Account Manager stopped reaching out due to lack of interest.
  

  An auto renewal reminder was sent to *** ************* email address on file on 11/13/2023 notifying her that any changes needed to be put in writing to ConstructConnect prior to 12/13/2023. No request for changes, including cancellation, was sent in writing, as required.
  

  On 11/30/2023, *** *********** placed a phone call to her Account Manager asking for a returned call.
  On 12/15/2023 *** *********** placed a second phone call to her Account Manager asking for a return call.
  

  Unfortunately, during the above timeframe, the Customer Success Department underwent a departmental restructure reassigning a new Account Manager to support *** ************* Account.
  

  Because we were not responsive, and for that we apologize, we have decided to cancel the Professional Remodeling and Renovation, Florida, LLC 2024 auto renewal.  No additional action is required on *** ************* part.
  

  A full refund is not feasible and is against our clearly stated NO REFUNDS policy clearly documented in the legally binding Service Agreement executed between our two parties on 1/12/2023.
  

  Thank you,
  Erin T******
  Customer Advocacy Director

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I have been unable to use the software for which I was charged $1,500 because I never received any training for me to use it. Despite waiting on hold twice and experiencing two dropped calls, I attempted to contact support through the software interface. However, without receiving any training, I have been unable to utilize the software effectively. I am requesting a 50% refund for the inconvenience. As far of the cancellation, I was the one calling for the last 5 months to cancel it. 
  

  Best regards,
  

  ********** * ***********
  

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales team mislead us on the information provided through the platform. Information provided is sometimes inaccurate and some is un authorized to be on the platform. I sent multiple emails to support about our concerns and got the run around. Then they blamed me for not knowing how to engage customers. Then we contacted support 3 times and it took 3.5 weeks to actually respond. I asked for a pro rated refund for the rest of the subscription because it isn’t what was promised. They told me that’s not going to happen! I won’t give you a refund! Seems like a fly by night operation. No customer satisfaction needed I guess.

  Customer Answer

  Date: 01/18/2024

  The consumer and the business came to a resolution.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mislead in the sales call that their service would be a good match for me in my industry. I was told there were 1,800 job opportunities in my specific field which was a lie and is the only thing that got me to join the platform. I’ve requested a refund explaining the platform doesn’t work for me as I have to work during the weekdays and that is the only time they can help with navigating the site. They have discontinued the iPhone app which is the only way I can use the platform while at work. They refuse to give a refund after I’ve been explained I’ve fallen on financial hardship and I was mislead by the sales rep. This service serves no purpose for a 1st year residential small business servicer. I would like to report this company as unfair, misleading, liars

  Business Response

  Date: 01/12/2024

  ********* ********
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  * ** *** ******* ***** ***
  *********** *** *****
  
  01/12/2024
  
  Dear **********
  

  Response to Complaint ID: ********
  

  At ConstructConnect, we take customer complaints very seriously and started an investigation as soon as this complaint was received.

  
  Our internal investigation including review of the Service Agreement, call notes and telephone recordings have determined the following:
  Mr. ****** ********* purchased a data subscription for ConstructConnect Project Intelligence in November 2023.
  A binding annual Service Agreement was signed and dated with clearly stated terms and conditions contained within the contracted documentation, including a No Refunds clause.
  

  He requested and received assistance from his Customer Success Manager along with guidance on how to organize his project searches and watch list. 
  Personalized training was also offered, and this option remains available to Mr. ********* at his convenience.

  While the ConstructConnect Project Intelligence App no longer exists, access to CCPI using a mobile browser has even better functionality.

  After listening to the recordings of the actual sales call, we respectfully disagree with Mr. *********’s comment that 1,800 job opportunities in his specific field were available.  In fact, the Sales rep stated the following when answering Mr. *********’s question:
  

  How many Flooring guys (customers) do you have? 
  Sales Rep: For specialized flooring, not that much.  There are flooring companies that will do any kind of flooring and to be honest, in your area, in Albany there isn't a whole lot.  But we do cover all of North America, so we do have a pretty big pool out there. 
  Mr. *********: Yeah, I know, it is a scarce trade, high demand, low labor pool with not a lot of people doing it right now.
  

  While we are not able to cancel/refund his contract until the contract end date of 11/20/2024, we have cancelled the auto renewal for the next contract term. 
  

  Again, we hope very much to continue to work with Mr. ********* to assist him in getting the most value out of the ConstructConnect Project Intelligence platform and sincerely hope that he takes us up on our specialized training offer. 
  
  Thank you,
  Erin T******
  Customer Advocacy Director

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  

  While I agree that what was quoted is accurate, the full scope of the conversation was manipulative and misleading.  Before I finally caved in and bought the platform, I was being bombarded with calls after I said I wasn’t interested.  I somehow was still eligible for the “discount” months after the agent had originally told me it would be expired.  If a full refund isn’t in order I’d like to let this review reflect the pushiness, misleading and manipulative sales tactics they will use to get a new customer.  While this may be a good platform for large organizations, I do not recommend using it for small startups like myself.  They aren’t available weekends or late nights.  This platform is basically the same as the NYS contract reporter except the NYS contract reporter is FREE.

   

  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Construct connect sells reps have been exclusively confirming with our company that they’re service is designed to meet our goals of outsourcing jobs and projects for our services and offered a 12 moths subscription (lied) for there’re service that is a access to they’re platform of outsourcing owners that build and ****. After 14 days of our complains that the platform is not a good fit since we are not outsourcing any match they informed to train us how to use their product (lies). We have received in our email a 3 videos links that was a basic guide how to navigate the platform. After 27 days i have informed the managers that is not working and they said we will try harder to train you and nothing happened on following days so i have filled with my bank a refund request. They have fought with my bank saying they’re covered with they’re policy of none refund after 30 days thats my conclusion of a solid platform as Construct Connect is sacking small businesses like ourself “******* ******* ***” to gain revenue!

  Business Response

  Date: 12/21/2023

  ********* ********
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  

  December 21, 2023
  
  Dear *********,

  
  Response to Complaint ID: ********

  
  At ConstructConnect, we take customer complaints very seriously and started an investigation as soon as this complaint was received.

  
  Our internal investigation has determined the following:

  
  ******* ******** *** purchased a Project Intelligence subscription on 09-25-2023 by signing a legally binding Service Agreement. 

  As clearly stated in the contractual terms and conditions, it is a 12-month data subscription that required payment in full, up front. *** ****** ***** submitted his credit card number and authorized payment.

  Due to the contractual terms of this subscription data service, subscribers cannot cancel the contract within the established contract term (09-25-2023 to 09-25-2024).

  Also, per the terms and conditions, Refunds are not provided. 

  After disputing the charge with his bank, his account was credited and then debited again once his financial institution determined that the contract was, in fact, binding.

  
  We have taken the step of canceling the auto renewal for ******* ******** *** contract scheduled for 09-25-2024.

  
  It is our hope that *** ****** ***** takes full advantage of specialized training, provided to him at his convenience by dedicated Customer Success Manager, Stephanie P****.

  
  We want very much for *** ***** to get the most value possible in the 10 months that he has left on his contract.

  
  Thank you,
  Erin T******
  Customer Advocacy Director

  Customer Answer

  Date: 12/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

    I appreciate Construct Connect being so responsive comparing to 5 attempts to reach them by phone and 2 over email that everyone was directing me to Stephanie P**** box to leave a message.

     Yes the contract was signed and authorized by me but lets not ignore the fact that i have been introduced to Construct Connect services from a perceptive that doesn’t validate and that the reason i want other small businesses that doesn’t have lots of knowledge to make difference between a platform that engages to find projects for contractors versus a simple bidding board software that is shared between already established B2B relationships. Construct Connect is not more than a share board of owners that build and share files for bidding a platform with this futures costs a quarter of the Contruct Connect annual subscription for example similar product is app.buildingconnected.com 

    What i was told upon signing the contract was that they have projects that fit a 2 tech crew low voltage for providing AV and CCTV install services. All we have been receiving as daily project updates are attached and if there will be one project out of 10 mentioned related to low voltage it would be a $100.000.000 budget that requires equities and trust bunds that we don’t have. 

  The point is we have been tricky talked to sign a annual membership not even mentioning they also have a option of quarterly payment membership that could be suggested if that would be a fair trade and we havant even been told about it only after we complained that we want to cancel and we did not have been informed that there is no cancellation policy that signed contract we did received as a receipt as far as i have remember, i could be mistaken but a fair service provider would mention that before offering that subscription. 

    Mentioned in attached screen shots are sent daily and they don’t match our field of our services as we specialized in AV equipment installs, wiring for ethernet ******** and CCTV cameras install. Again we did mention that specifically to Nick G**** the sells rep when we reached out to him asking if they’re services would be useful for a small company like us that have only 1 to 2 crew of 2 people each.

   

  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 11/16/2023. I requested the refund within 24 hours of the mistake I realized I made. I have never used the services that this company provides, I have not taken anything from them. I only ask for a refund.

  Business Response

  Date: 11/29/2023

  ********* ********
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  * ** *** ******* ***** ***
  *********** *** *****
  November 29, 2023
  
  Dear Christine,
  Response to Complaint ID: 20906274
  

  At ConstructConnect, we take customer complaints very seriously and started an investigation as soon as this complaint was received.
  Our internal investigation has determined the following:
  

  Mr. *** ****** purchased a non-refundable annual data subscription after a self-disclosed two-week waiting period that he used to determine whether or not to commit to finalizing the software purchase.
  

  On 10/31/2023 he subsequently signed the required contract documentation complete with terms and conditions that prominently highlight a no refunds clause. The 12-month contract expires on 10-31-2024.
  

  As a matter of company policy, we will not be able to provide a refund as requested.
  

  We want very much to work with Mr. *** ****** to ensure that he gets the most value out of his data subscription.
  

  Muir Consulting has been offered personalized training by his Customer Success Manager Jessica C****** in order to better understand how to best navigate and utilize the data platform. To date, the training has not yet been scheduled pending confirmation back from Mr. *** ******.
  
  Thank you,
  Erin T******
  Customer Advocacy Director

  Business Response

  Date: 12/04/2023

  ********* ********
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  * ** *** ******* ***** ***
  *********** *** *****
  

  December 4, 2023
  
  Dear *********,
  

  Response to Complaint ID: ********
  

  After a thorough internal investigation that included the review of recordings, customer service notes and the executed Service Agreement signed by Mr. *** ****** on 10-27-2023, we stand by our original decision to hold Muir Contracting to the original terms and conditions contractually agreed upon during the sale of this data subscription service.
  

  To confirm, as clearly documented in the contract language, ConstructConnect has a No Refunds policy:
  

  Term, Fees, and Changes:
  “The term of the services provided by ConstructConnect are set forth in this order form (Order Form”).  Payment is set forth in the Order Form and is nonrefundable.”
  In addition to scheduling the specialized training, we strongly recommend that Mr. Costas contact his Customer Success Manager, Jessica C***** to officially “opt out” of the contractual auto renewal of this subscription for the ********* contract term no later than 09/30/2024.
  

  Term and Non-Renewal:
  “This order form shall renew for successive subscription periods of equal length and fees will be charged to you automatically using the credit card or bank debit payment instructions on file.  If you wish to terminate your subscription as of the end of the initial term or any renewal term, you may do so on 30 days written notice prior to the beginning of a renewal term. Any notice of non-renewal will be effective at the end of your then-current subscription term.”
  

  Again, we offer specialized training to Mr. ****** to assist him in getting the most value out of the On Center Data platform and sincerely hope that he takes us up on our specialized training offer. 
  

  In all sincerity, our intention to do everything we can to get him trained to take the most advantage of the QuickBid estimating software to build job leads and grow his business.
  

  Thank you,
  Erin T*****s
  Customer Advocacy Director        

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Within 24 hours of payment the refund was requested. This payment was made by mistake, If you don't refund the money the it will severely hurt my business and family. 

  
  
  Regards,
  
  *** ******
  

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company a complete ripoff. Sales guy explained that we will have access to phone system bids and company contact info. After a few months we called in and said I still dont see any phone system bids in and most accounts dont have company contact data. Rep said they should start showing up and 8th month still nothing. Only reason we signed up was access to phone system bids and there are none. So we paid you 1900 for nothing and now they will not respond. I would stay away from this company. You sold us products you dont have and your company contact data sucks. We want a refund.

  Business Response

  Date: 11/15/2023

  ***** **** ****** *********** ******** **********
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  * ** *** ******* ***** ***
  *********** *** *****
  November 15, 2023
  
  Dear ******

  
  Response to Complaint *** ********

  
  At ConstructConnect, we take customer complaints very seriously and started an investigation as soon as this complaint was received.
  Our internal investigation has determined the following:

  Webinar and One on One training were completed within 10 days of the sale of the annual subscription. The Annual Renewal notification was sent on 10/30/2023 and on the same day our customer **** ****** notified ConstructConnect of his intention to not auto renew for the next annual term. **** ****** has posted complaints across multiple social media platforms and LinkedIn.
  

  In addition, **** ****** complained that the company has not been able to find additional projects with CCPI, only school projects that they were already aware of. He also complained that the few projects he did find did not have owner information attached.
  

  During a call with the customer, when asked why he hasn’t reached out to his ConstuctConnect Customer Success Representative, **** states that he has reached out for assistance.  We were not able to validate any such calls with account notes or recordings.
  

  We have offered to work with **** to provide customized training to expand his search functionality as he was only using one term (VOIP) in his search results. 
  

  After being provided with a few options and allowing us to modify his saved searches **** ****** has decided to end his subscription for the service early.  His auto renewal for the next term has been cancelled.

  Inet Technologies services are extremely niche and have several specific criteria to match.  **** Wilson has asked for two quarters worth of payments to be refunded and we have agreed to honor his request.
  

  Thank you,
  Erin T******
  Customer Advocacy Director

  Business Response

  Date: 11/15/2023

  ***** ****
  Senior Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  * ** *** ******* ***** ***
  *********** *** *****
  November 15, 2023
  
  Dear ******

  
  Response to Complaint ID: ********

  
  At ConstructConnect, we take customer complaints very seriously and started an investigation as soon as this complaint was received.
  Our internal investigation has determined the following:

  Webinar and One on One training were completed within 10 days of the sale of the annual subscription. The Annual Renewal notification was sent on 10/30/2023 and on the same day our customer **** ****** notified ConstructConnect of his intention to not auto renew for the next annual term. John Wilson has posted complaints across multiple social media platforms and LinkedIn.
  

  In addition, **** ****** complained that the company has not been able to find additional projects with CCPI, only school projects that they were already aware of. He also complained that the few projects he did find did not have owner information attached.
  

  During a call with the customer, when asked why he hasn’t reached out to his ConstuctConnect Customer Success Representative, **** states that he has reached out for assistance.  We were not able to validate any such calls with account notes or recordings.
  

  We have offered to work with **** to provide customized training to expand his search functionality as he was only using one term (VOIP) in his search results. 
  

  After being provided with a few options and allowing us to modify his saved searches **** ****** has decided to end his subscription for the service early.  His auto renewal for the next term has been cancelled.

  Inet Technologies services are extremely niche and have several specific criteria to match.  **** ****** has asked for two quarters worth of payments to be refunded and we have agreed to honor his request.
  

  Thank you,
  Erin T******
  Customer Advocacy Director

  Customer Answer

  Date: 11/15/2023

  Has been resolved
  

  Customer Answer

  Date: 11/15/2023

  Has been resolved