Reviews

Review Details

• Review fromJennifer S

  Date: 09/29/2025

  1 star
  When we signed up with them they offered a certain product that we wanted. As soon as we paid they no longer offered that product. We stated that that was why we went with them. They did not try to make it right only stated that it was an additional $2000.00 for that product. We decided to stay because we had already paid. We submitted for bids and never heard back from any of the contractors whether we got the job or not. We were recently charged for the next year. When I canceled (1 day after they charged us, which was a Saturday) they refused to refund us the money. Very poor customer service. I DO NOT recommend this company. If I could leave a negative star I would.

• Review fromRey M

  Date: 09/21/2025

  1 star
  I do not recommend this product to anyone they sell it very well, But once you start using you will realize you have made a huge mistake. Bid Walks coming after the fact or you get Invitations with the wrong Trade info that doesn't relate to your trade. I started complaining and sending emails to contentcase so I can build up a case. I didn't land one Job to make up for the amount I was paying I had to find a way and I did once I blocked the charges at that point they wanted to help me make it better I said its to late your people try to assist but the platform is just weak.

  ConstructConnect

  Date: 09/23/2025

  We don't take your concerns lightly, so we appreciate the fact that you took the time to share them with us. We've reached out to your account manager here at ConstructConnect to assist you in editing your searches and filters, as you should not be receiving projects from outside your trade. We can understand how that is overwhelming and takes up your valuable time. If you need further assistance, please reach out to ******************************************** we are here to help you.

• Review fromKris L

  Date: 08/13/2025

  1 star
  Unhelpful and renewed without authorization although they sent an email reminder it went to my spam account

  ConstructConnect

  Date: 09/12/2025

  Thank you for your feedback, ****. We strive to provide a transparent renewal policy, and your feedback will help us improve. We know it's not easy sharing this, so we appreciate you taking the time.

• Review fromAdam S

  Date: 07/30/2025

  1 star
  This is a terrible platform to use for construction workers. You cant get a hold of anyone to help navigate the platform. Also, after they take your money you are treated as you do not exist. I attempted to speak with ***** ******* and ***** to have these issues resolved and they just are non respondent and argumentive with an aunal agreement that you do NOT receive services for. Shame on this company and the people working for it.

  ConstructConnect

  Date: 09/12/2025

  We're so sorry to hear this, ****. Thank you for taking the time to bring this to our attention. If you could please email ******************************************* we could escalate this request to management and work with you towards a reasonable solution.

• Review fromRoland W

  Date: 07/16/2025

  1 star
  I am very disappointed with product that this company offers, I'm paying $5500 in four payments that started in January of 2025. They are supposed to send me leads for jobs to bid on in my area. My business is HVAC, I receive leads from them for grass mowing, cleaning and others that are not related to my business. Some of the leads that are related to my field is dated back as far as 2022. Many times, the software freezes up and never downloads. I have emailed them about my issues and the person who is assigned to my account does not reply. I told them that I would like to cancel, I don't want to renew my subscription.

  ConstructConnect

  Date: 09/12/2025

  Were very sorry to hear about the challenges youve had finding relevant projects on ConstructConnect. When you first sign up, the platform shows you everything - all projects in your selected geography - so unless the proper search parameters are applied, it makes sense that you could see grass mowing and cleaning projects. One way to rectify this is to add "HVAC" into the keyword search bar on the search page. More details on this below.Additionally, ConstructConnect does maintain a policy that we need a written cancellation request (email will suffice) 30 days in advance to your renewal date. This allows us the time to move your cancellation request through necessary approvals. So if you choose to cancel your subscription, a message does need to be sent by that date. If you email ******************************************** I could assist in connecting you with your account manager who could document your request to cancel in addition to connecting you with an expert trainer to make the most of your subscription for the remainder of your contract.We want to thank you for taking the time to share your feedback. We know it's not easy, and we appreciate the chance to make it right with you!

• Review fromCasey M

  Date: 06/26/2025

  5 stars
  ******** was very helpful in my project intelligence training session. The entire team from when I was first interested to now learning about the service they provide has been fantastic!

  ConstructConnect

  Date: 09/12/2025

  Thank you so much for taking the time to share your feedback on ********** excellent customer service skills, *****! We so appreciate it.

• Review fromJonathan R

  Date: 06/17/2025

  1 star
  Our subscription price for ********* increased without any prior notice. When we reached out for clarification, our assigned customer support representative did not answer their phone and has been completely unresponsive. Weve also been unable to cancel our subscription because no one returns our calls.Its frustrating that their sales team is always available calling and emailing frequently to push new services yet when it comes to canceling or even discussing billing issues, theres no one to be found. This experience has been incredibly disappointing and reflects very poorly on their customer service.

  ConstructConnect

  Date: 09/12/2025

  Were very sorry to hear about your experience and the frustration its caused. We understand how important clear communication and responsive support are, and we apologize for not meeting those expectations. If you could please reach out to ******************************************** well work to resolve your concerns promptly. Your feedback is important, and we appreciate you sharing this with us.

• Review fromGary M

  Date: 05/28/2025

  5 stars
  Very informative, alot of info in a short time but you do have video tutorials.

  ConstructConnect

  Date: 05/30/2025

  Thanks for this feedback, ****! We appreciate your review.

• Review fromMAHEEN K

  Date: 05/22/2025

  5 stars
  I had a training session with ******* ***** it was very helpful. His way of explaining thing is very professional. He explained every aspect very precisely. I am really grateful. thanks, *******. Keep up the good work.

  ConstructConnect

  Date: 05/27/2025

  Thank you for taking the time to share your feedback on ********* awesome training skills, ******. We strive to provide top-notch training and ******* is always hitting the mark!

• Review fromEric L

  Date: 05/22/2025

  5 stars
  Went through the training program, it was very helpful. I am hopeful this will elevate our business.

  ConstructConnect

  Date: 05/27/2025

  Thank you for your review, ****! We're happy to hear the training program was helpful to you.