Check Cashing Services
Check N GoThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 146 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/13/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a call for a "debt" from an ###-###-#### from a Tracy ******-threatening fraud and calling my family members over a debt that would have to be over 10yrs old IF it's even true. You can't google the firm or the number and it's very unprofessional to leave threats via voicemail like that. They have ALL of my information whomever this ******* law firm is and yet has sent NO correspondence-idk if I'm getting scammed or what this is, but I'm very upset at them calling EVERYONE i know, it's odd.Business Response
Date: 10/16/2023
To Whom It May Concern:
We want to thank *** ****** **** for contacting Check 'n Go regarding the calls she has been receiving from someone who claims to be a representative of Check 'n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ****** information in our system.
Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 10/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the quick response.
Regards,
****** ****Initial Complaint
Date:10/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m getting continuous calls from debit collectors saying I owe money to a place called Check N go. I’ve never heard of this company. They are rude, left a voicemail and someone is cursing in the background. I live in ** state where a Check N go doesn’t exist. I’m not sure what to do.Business Response
Date: 10/09/2023
To Whom It May Concern:
We want to thank *** ******** ******** for contacting Check 'n Go regarding the calls you have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ********** information in our system.
Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:10/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account posted to my credit report on June 17th, 2023. It's labeled as being opened in April of 2023. I have never opened an account with Check N Go during that time period. The only account I have ever had with them was back in December of 2020 and that account was fully paid and I have proof that I will attach as well. This account is in the amount of $1,884 and I am sure I have never opened another loan with this company and this is a fraudulent attempt on my credit report. I would like this account removed from my credit report immediately.Business Response
Date: 10/06/2023
To Whom It
May Concern:
We would like to thank *** ****** for contacting Check ‘n Go regarding her credit report. We would like to advise that her case has been forwarded to our fraud to who will perform an investigation. We ask for her patience while her case is being reviewed. If necessary, our Fraud Team will reach out to her at the contact information she provided to discuss her case, and to provide her with a final determination once the investigation has been completed.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:10/03/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted today from ******* *** ******* recovery assets saying you guys hired them bc I took out a loan years ago which I never remember taking a loan out requesting I pay $900 then brought it down to $430. I can’t find them anywhere in google. But said I have defrauded check n go bc of an outstanding balance they had all my info social security DOB email my address saying I was going to get served at my address. I need to know if this is legit bc I do not recall taking out these loansBusiness Response
Date: 10/06/2023
To Whom It
May Concern:
We would like to thank
*** ******** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no accounts or applications in our system that match the personal information provided by *** ******** within her complaint. The calls she has been receiving are likely fraudulent. We would like to thank her for sharing this information with us, and will certainly forward it over to our Fraud Team.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/30/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So my family with the last name ****** says that check n go has been calling my family harassing them every damn day about some alleged debt that I owe however if that is the case they need to stop calling my family and call me or send something in writing about this debt I allegedly owe I need them to stop calling my family about this this is becoming a problem and it’s effecting they job I need them to cease all communication with my family and contact me only going forward if not than I will report this to FDCA asap because that illegal to call my family send me something in writing and leave my family out of this situation thank youBusiness Response
Date: 10/03/2023
To Whom It
May Concern:
We would like to thank
*** ****** for contacting Check ‘n Go regarding the collections calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and found that *** ****** obtained an installment loan on 6/17/2022 in the amount of $1,140.00. Our records indicate the loan defaulted and was sold to ******** **** ********* *** on 4/4/2023 with a balance of $2,291.28. For any additional questions or concerns we would advise *** ****** to contact the third-party directly at ###-###-####, as we are not the current owners of her debt and have not contacted her since the date of sale. Unfortunately we cannot control the debt
collection/communication practices of other companies, and do not have the
ability to force a third-party to stop contacting her. Although we have contacted the third-party on her behalf to request they stop contacting her, we would recommend filing a complaint against ******** **** ********* *** directly if the harassment continues..
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a complaint regarding the validation of a debt on my consumer credit report. Despite multiple attempts to seek proof of validation, your company has failed to provide any evidence regarding a debt that does not belong to me. Furthermore, you have furnished this alleged debt on my consumer report and failed to validate the claim pursuant to Sec. 809(b) of the Fair Debt Collection Practices Act.
As a consumer, I have a right to privacy and protection from inaccurate reporting on my credit report. Your company's actions have not only violated my right to privacy but also the permissible purpose of providing accurate information to consumer reporting agencies. According to 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report.
I demand that this item be removed from my credit report immediately as it is furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living, and my ability to obtain credit for personal and house purposes. Your inaccurate reporting has also damaged my livelihood.
According to 15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies, furnishers have a duty to provide accurate information. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
The IRS clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate! By definition, The IRS Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate.
accnt number: *********Business Response
Date: 10/02/2023
To Whom It
May Concern:
We would like to thank
*** ********* for contacting Check ‘n Go regarding his concerns associated with his credit report. We have previously investigated the customer’s claims and have provided
a detailed response on several occasions. Multiple fraud investigations have been performed at *** *********** request, and we have determined the loan in *** *********** name is legitimate and not a result of fraudulent activity. Until the customer provides new information for consideration, we
refer them to our previous response.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been contacted by this company multiple times in one day. The man that answers is yelling, cussing and threatening to arrest me and my husband over a payday loan that he did not put out there to begin with as we lived in a state that prohibits payday loans.Business Response
Date: 09/28/2023
To Whom It
May Concern:
We would like to thank *** ******** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no loans or applications in our system that match the personal information she provided in her complaint. The collection calls she is receiving are likely fraudulent. Although we cannot control the communication practices of companies other than our own, we will certainly forward this case to our Fraud Department.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not reliable with the debt collection ******* ******* **** . A company sold my personal information to ******* ******* **** with out my consent or permission which is against the law. The account is not mine and I asked them to validate the debt and which they did not. In accordance with the FCRA Section 611(15 U.S.C. 1681 (l) and in accordance with the accepted STANDARD of metro 2 data field reporting, I am here now enacting my right(s) to contest questionable and or claims alleged yet still unproven to be each true ,correct, documented as validated and or elsewise undeniably certified compliant information included on my personal consumer credit report. Any allegation of derogatoriness and or delinquency without factual document proof demonstrated I am unable to recognize and as is my RIGHT (s) I challenge the REPORT-ABILITY of the deficient allegation of subterfuge. Per federal and applicable reporting laws of my state, you MUST report with greatest compliance and accuracy possible and reasonable. It is UNLAWFUL to retain much less report deficient claims of which is known or should be known not to regulations and or the standard of ethical and lawful reporting.Customer Answer
Date: 09/27/2023
It clearly states in my report that my account with the original company was sold to
Company sold******* ******* ****.According to the Fair credit reporting act section 609 Ala you are required by law to verify through physical verification of the original signed contract any and all the accounts that vou post on the credit report.
Otherwise anyone paying for your debt is probably fraudulent. Since ******* was unable to verify any proof I demand ******* to remove this account from my credit report immediately.Now the original company is being dishonest and lying that my account was never sold but it clearly shows on my credit report it was and I’m fight for my rights
Business Response
Date: 09/29/2023
To Whom It
May Concern:
We would like to thank
*** ***** for contacting Check ‘n Go regarding her previous loan. We
understand that there is some confusion regarding FCRA requirements and our responsibilities. We completed an investigation into the matter and can confirm that *** ***** obtained an installment loan on 5/19/2018 in the amount of $2,505.00. Our records indicate the loan defaulted and was sold to ******** ********** ******** *********** on 1/3/2019 with a balance of $3,508.40. Unfortunately, we have no additional information to offer, as we are not the current owners of her debt and have not contacted her since the date of sale. For any additional questions or concerns regarding her debt, we encourage *** ***** to contact ******** ********** ******** *********** directly. She can reach them at ###-###-####.We would also like to address *** ******* claims that her rights were violated under the FCRA when we sold her debt. The selling of a delinquent debt to a third-party is not prohibited under the FCRA. Nor is there any regulatory requirement that we obtain her permission before doing so. The FCRA regulations quoted by *** ***** within her complaint do not pertain to creditors. In fact, they outline the requirements of credit reporting agencies and their responsibilities when a debt is questioned by a consumer. We respectfully decline to remove any information we have reported from her credit profile, as the information we have reported is accurate.
We have no record of *** ***** requesting validation of debt documentation from us, however we have proactively requested that information from the appropriate departments on her behalf. We can confirm the information will be sent to the physical address *** ***** provided within her complaint once it has been gathered. She should receive these documents within 30-45 days.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/15/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple phone calls daily from a company called *** Collections, stating that I took out a loan with Check and Go. I have never taken out a loan with this company nor do I know who they are. I am now receiving calls from a company going by ****** Debt Management harassing me late at night advising I owe money over $1,000 to this Check N Go business that I have never heard of before. They are contacting my family members and even people I am no longer associated with. They have threatened me multiple times with court papers and I asked numerous times for proof of documents to show when this “loan” was taken out and I still have yet to receive anything or they hang up on me. Something needs to be done. They are harassing not only me, but my family and calling at all hours of the day.Business Response
Date: 09/22/2023
To Whom It May Concern:
We want to thank ****** ******* for contacting Check 'n Go regarding the calls they have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching their information in our system.
Thank you for sharing this information and we will certainly forward it over to our Fraud Department.We sincerely apologize for any confusion regarding these calls.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/08/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving daily calls stating I owe money to check n go. I have never used this company. The number that is called from is ###-###-####. The caller has my name and social security number. I would like resolution since I have never done business with this company.Business Response
Date: 09/11/2023
To Whom It
May Concern:
We would like to thank Ms. ****** for contacting Check ‘n Go regarding the collections calls she has been receiving from a company claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm there are no accounts, loans or applications in our system that match the personal information she provided in her complaint, and that the calls she is receiving are likely fraudulent. We would like to thank her for sharing this information with us and will certainly forward her case over to our fraud department.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
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