Business Profile

Check Cashing Services

Check N Go

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving multiple phone calls daily from a company called MRS Collections, stating that I took out a loan with Check and Go in the amount of $680. I have never taken out a loan with this company nor do I know who they are. Today the caller threatened to report all of this on my credit report. I told him to go ahead and do just that and I filed a complaint with the CFPBfor harassment.
Business Response
Date: 08/21/2023
To Whom It
May Concern:

We would like to thank
Ms. ******* for contacting Check ‘n Go regarding the collections calls she has been receiving from someone claiming to be affiliated with Check 'n Go. We completed an investigation into the matter and can
confirm that there are no loans or applications in our system (past or present)
that match the personal information she provided in her complaint. Although we can advise these calls are more
than likely fraudulent, unfortunately we cannot control the debt collection/communication
practices of other companies, and do not have the ability to force a
third-party to stop contacting her. We
would recommend filing a complaint against that company directly.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 08/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. Please note that the number for this MRS collections that is stating that they are calling on your behalf is ************ for your records.

Regards,

******** *******
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON MONDAY JULY 31, 2023 I TRIED TO LOG INTO MY ACCOUNT TO APPLY FOR A CASH ADVANCE. I HAVE NOT LOGGED INTO MY ACCOUNT SINCE 2018. I WAS NOT ABLE TO GET INTO MY ACCOUNT BECAUSE MY ACCOUNT HAD BEEN COMPROMISED BY FRAUD IN WHICH THE PERSON WAS ABLE TO CHANGE THE NAME ON THE ACCOUNT AS WELL AS THE PHONE NUMBER. THE WEB SITE HAS A VERIFICATION SYSTEM IN WHICH THEY SEND YOU A CODE TO THE PHONE NUMBER ON FILE. I WAS UNABLE TO GET THE CODE BECAUSE THE PHONE NUMBER HAD BEEN CHANGED. I HAVE CONTACTED THE COMPANY TWICE NOW AND THEY HAVE NOT RESOLVED MY ISSUE. I WOULD LIKE TO UPDATE MY ACCOUNT BACK TO MY INFORMATION AND ALSO CHANGE MY PASSWORD. I WOULD LIKE THEM TO TREAT THIS WITH MORE URGENCY THEN WHAT THEY ARE DOING! MY COMPLAINT NUMBER IS 20230700001351. I WOULD LIKE THIS ISSUE RESOLVED AS SOON AS POSSIBLE.
Business Response
Date: 08/09/2023
To Whom It
May Concern:

We want to thank Ms. ******* for contacting Check ‘n Go regarding her concerns associated with her online account and personal information. We
completed an investigation into the matter and can confirm that the technical issues Ms. ******* was experiencing were not a result of fraudulent activity, rather were related to a technical glitch in our systems that caused her account to be erroneously merged with another customer's account. Our IT Department has confirmed that the issue has been resolved, and the accounts have been been successfully separated. Ms. ******* should be able to log in/create a **** account moving forward. We apologize for any frustration or confusion this situation may have caused, and encourage Ms. ******* to contact us directly if she continues to experience difficulties signing into or creating a new account. She can reach us at 1-800-723-7022 and one of our friendly associates will be happy to assist her.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 08/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I still cannot log into my account nor create a new account! This is unacceptable that they keep lying and saying the issue is fixed when its CLEARLY not!!
Regards,

******** *******
Business Response
Date: 08/29/2023
To Whom It
May Concern:

We would like to thank Ms. ******* for contacting Check ‘n Go regarding her **** account. Our IT Team has confirmed that Ms. ********* previous **** account has been completely removed from the system and is no longer active. Removing her account from the system will allow her to create and register a completely new account within the app. To prevent any additional technical difficulties, Ms. ******* should use a desktop computer instead of a tablet or phone to create her account, and should do so using the Google Chrome browser. We also recommend clearing the browser history, cache and cookies prior to creating a new account. These troubleshooting recommendations should correct any technical issues she is experiencing.
If Ms. ******* is still unable to create a new account after following the recommendations above, she will need to contact us directly by calling ************ to have one of our agents assist her with the process.

Sincerely,

Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by a collections company stating that I took out a loan of $900 with a company called Check N Go, a company that I had no knowledge of before today and have never done any business with. Alleging that money was deposited into my bank account from this company. With no date of when the alleged deposit occurred. However in their attempt to collect their payment it was denied by the bank. No money was ever deposited into my account from this company. Apparently they been trying to collect the debt since 2017 through several different collection agencies, but the item does not appear anywhere on my credit report and never has. I don’t know who these people are or why they are contacting me. There’s clearly some type of fraud going on.
Business Response
Date: 08/02/2023
To Whom It
May Concern:

We want to thank Ms. ******* for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We
completed an investigation into the matter and found that there are no past/present loans or applications in our system that match the personal information provided in Ms. Dillard's complaint. We would like to thank her for sharing this information with us and will certainly forward it over to our Fraud Department.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’m not reliable for this debt with check n go. I do not have a contract with them. They did not provide me with the original contract as I requested
Business Response
Date: 08/02/2023
To Whom It May Concern:

We want to thank Ms. **** for contacting Check ‘n Go regarding her previous
loan and her request for validation of debt documentation. We completed an
investigation into the matter and found that Ms. **** obtained an installment
loan on 3/23/2019 in the amount of $5,000.00. Our records indicate that
loan defaulted and was sold to National Management Recovery Corporation on
03/18/2020 with a balance of $5,702.57. If Ms. **** has any additional
questions or concerns, we would advise her to contact the Third-Party agency
directly at **************. We would have no additional information to offer as
we are not the current owner of her debt and have not contacted her since the
date of sale.

Regarding Ms. ***** claims that we did not provide her with Validation of Debt
documentation, our records confirm that information was requested on 5/31/2023
and was sent to her on 6/20/2023 at the physical address we have on file. To eliminate any further confusion we have
attached the documentation to this response for her review.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
Cincinnati, Ohio *****-0454
Initial Complaint
Date:07/26/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This debt is reporting on my credit report as ****************/check n go when I conducted a periodic review of my report. I recieved the documents requested pertaining to the debt and it included a notice stating "This letter is an attempt to collect the debt described above" although the documentation of the alledged debt reflects it is time barred. It also shows this account had a returned item on it 2 years after the alledged debt was written off and opened the same day of the returned item 2 years later.
Business Response
Date: 07/27/2023
To Whom It May Concern:

We want to thank *** **** for contacting Check ‘n Go regarding her concerns associated with her previous loan and credit report. We have previously investigated *** ****** complaint and have provided multiple detailed responses. Our previous investigations found that *** **** obtained an installment loan on 9/1/2017 in the amount of $3,905.00. Our records indicate the loan defaulted and was sold to ******* ******* ********** on 12/4/2018 with a balance of $3,865.32. For any questions or concerns, we would advise *** **** to contact the Third-Party agency directly at ###-###-####. We would have no additional information to offer as we are not the current owner of her debt and have not contacted her since the date of sale. We respectfully decline to remove the negative information from her credit report, as the loan information and trade line are accurately reported.
Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go
and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 07/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****
Initial Complaint
Date:07/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is fraudulent. I attempted to pay my loan of $750 off early in February 2023. Each time I tried (three) I was told to wait because a payment ($155) was ‘pending’.

I finally demanded that they take my final payment ($400) to pay the loan off regardless. At this point, I would have paid a total of $1200 for a $750 loan.

I then receive a call in May 2023 that my loan has not been paid, is in collections, and that I owe $740!

I told them it was a mistake, but then began receiving calls again June 2023.

I am then told that they were sorry but the pay off was never processed. I was infuriated.

They then offer a settlement of $400 and tell me IRS may tax me? I accept the settlement. These morons still never process the payment. I’m told I had NSF June 30th. That is a lie. I have attached my bank statement which proves I had over $5000 in that account but they are scammers so they will say anything to justify their fraud.

It is now July and I settled again for approximately the same amount ($400). I am waiting to see if they will lie again about not being able to draft my account.

Meanwhile, I received an NSF charge for $17 from an account I asked them NOT to draft from in December 2022.

I need a refund for $17. I also do not want to pay the remaining balance after being being bamboozled the past five months that I have tried to pay the loan off.
This is ridiculous. Do not do business with this ‘company’. Not only do they overcharge interest, they lie about being able to pay less interest for paying the loan off early and then trap you by not processing payments to pay the loan off early.
Business Response
Date: 07/24/2023
To Whom It
May Concern:

We want to thank **** ******* for contacting Check ‘n Go regarding their account. We understand
that there is some confusion with the terms and conditions of their loan, specifically the outstanding balance owed. We
completed an investigation into the matter and found that the customer's loan became delinquent in March of 2023. Our records indicate a settlement payment of $387.38 was returned by their bank on 6/30/2023 for insufficient funds. The customer then requested another settlement on 7/21/2023 and requested payment to be taken out of their account on 7/31/2023. We advised that the payments can take 3-5 business days to process and advised them to make sure the funds would be available throughout that duration to avoid another returned payment from their bank.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 07/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
There needs to be compensation returned for never processing my payment. I was never delinquent. Check N Go simply did not process several payments so they could keep skimming extra money.
I attached my bank statement. The week of the draft there was at least $5000 in the account. My bank never returned the funds. The payment was simply never processed.
Just like the pay off was never processed. They tried to continue to draft more money from my account. Even if the bank did reject the debit, why wasn’t I phoned?
Regards,

**** *******

Business Response
Date: 08/01/2023
To whom it may concern,
We want to thank *** ****** for contacting Check ‘n Go again
regarding his concerns. We have investigated the matter and our records show
that *** ****** received a loan from Check ‘n Go on 11/10/2022 for $750 and the
loan defaulted on 6/09/2023 with a balance of $774.76. We would like to take
this opportunity to address *** ******** concerns.
First, *** ****** claims that we purposely did not collect
his payments, so we could charge her additional interest and fees; however,
this is not true, and the loan history does not support this claim. Our records
show that all of *** ******** payments were processed on his payment due dates
in accordance with his loan agreement, but multiple payments returned and went
unpaid. In total, the customer only paid 6 of his 12 installment payments prior
to the loan defaulting. Once the loan defaulted, *** ****** spoke to our
Collections departments and agreed to payment arrangements, but several of the
Promise to Pays have not been honored.
As a courtesy, we have requested Validation of Debt documentation, which
confirms the above information and shows the claims made by the customer are
not factual. This information will be
sent via USPS to the physical address we have on file.
Secondly, the customer claims funds were available in his
bank account and Check ‘n Go purposely failed to collect the funds; however,
the customer has only provided a screenshot of the account transaction history
for June of 2023. We feel the screenshot does not support this claim that the
funds were available for every payment that returned.
Lastly, *** ****** claims that we never contacted her
regarding the returned payments; however, this is not true, as our records show
that we sent multiple letters to the customer regarding the debt and we called her
on 12/26/2022, 1/19/2023, 1/23/2023, 3/4/2023, 3/10/2023, 6/15/2023, and
6/16/2023; for some of our attempts we spoke to the customer regarding the
debt.
Due to our findings, we respectfully decline the customer’s
request for compensation. To make payment arrangements, the customer may
contact our Corporate Collection Department at ###-###-####, and one of our
friendly agents will be able to assist her.
Thank you,
-Customer
Advocacy

Customer Advocacy Team
Corporate Offices of Check ‘n Go
P.O.
Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:07/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have left 3 voicemails over the last 48 hours and no one has returned my call. I intend to pay my loan off as they charge over $15 per day in interest so far I could have owed $45 less in 3 days however I can’t pay it off if no one will answer. It’s very frustrating. I would drive over there if this is not resolved soon.
Business Response
Date: 07/24/2023
To Whom It
May Concern:

We want to thank Mr. ********* for contacting Check ‘n Go regarding his customer service concerns. We sincerely apologize that his recent experience with Check ‘n Go didn’t meet his expectations. We would like to inform him that he can make payments on his account in two additional ways. Mr. ********* can log into *********, our free online account management tool. ********* gives him access to apply for new loans, make debit card payments on his account, and allows him to stay up to date on potential product offerings and promotions. He can also make a debit card payment using our automated system by calling **************.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:07/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a call today from ###-###-#### from a foreign speaking person saying they were going to take out a judgement on me for Check n go from 2018 for over $700. I don't remember the exact amount but I'm pretty sure it was only a couple hundred or less. I know ***** ****** has usery laws. I explained to him that I was on disability and I would see what I can do and get back with him. He was rude and said no I need an answer now or it will go through the courts then he hung up on me.
Business Response
Date: 07/24/2023
To Whom It
May Concern:

We want to thank *** ******** for contacting Check ‘n Go regarding the collections calls she has been receiving. We
completed an investigation into the matter and found that *** ******** obtained a Payday loan on 10/2/2018 in the amount of $130.00. Our records indicate that loan defaulted and was sold to ****** ***** *********** *** on 2/26/2019 with a balance of $156.58. For any questions or concerns, we would encourage *** ******** to contact the Third-Party agency directly at ###-###-####. We would have no additional information to provide as we are not the current owner of her debt and have not contacted her since the date of sale.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 07/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********
Initial Complaint
Date:07/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning, July 20th, I was contacted by a rep from a collection agency, regarding a loan I supposedly took out. I have never heard of Check n Go before today, and certainly didn't take out a loan. I am on SSDI, and couldn't afford one, even if I had wanted to. I expressed all of this to the first person I spoke to, and in turn was treated with rudeness and disrespect. I understand he couldn't just cancel things right there, but treating me with rudeness is unacceptable. Either someone fraudulently used my information, or your company decided to just make up a loan. I am not accusing you of that, it is just the only things that could have happened. I would like this resolved immediately, and preferably by someone who isn't rude like your rep was.
Business Response
Date: 07/24/2023
To Whom It
May Concern:

We want to thank Mr. ********* for contacting Check ‘n Go regarding the calls he has been receiving from someone claiming to be a representative of Check ‘n Go . We
completed an investigation into the matter and can confirm that there are no loans or applications in our system that match the personal information he provided, and that the calls he received were likely fraudulent. We would like to thank him for sharing this information with us and we will certainly forward it over to our Fraud Department.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:07/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Harassment from there partner company and threats
Business Response
Date: 08/14/2023
To Whom It
May Concern:

We want to thank Ms. ****** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. Unfortunately, we cannot control the communication practices of companies other than our own, however after completing an investigation into the matter we can confirm that Ms. ****** has no loan history with us, and there are no past or present loans in her name in our system.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********

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