Business Profile

Check Cashing Services

Check N Go

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get a call every couple of months stating that I owe check n go money. I have paid them off years ago- and still receive phone calls claiming I’m going to court now because of this. I’ve looked into it and there is no court case filed. But every couple of months I have to resubmitted my documents proving I paid. I have called and spoken to multiple reps and they are saying I don’t owe anything. Explain why I keep getting calls properly close this out.
Business Response
Date: 12/12/2024
To Whom It May Concern:
We want to thank *** ******** ******** for contacting Check 'n Go regarding her previous loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 10/24/2016 with a balance of $534.74. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******** since the date of sale.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 12/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

United debt holding and the phone number you provided is incorrect. They are permanently closed- has been for at least a year or so. I would like my file closed and showed that I do not owe this debt anymore. Because I don’t as I provided I have paid this. Your records show I still have a balance which makes other companies try and scam me. Update the system

Regards,

******** ********

Business Response
Date: 01/03/2025
To Whom It May Concern,
Thank you for the opportunity to address *** ********** concerns regarding her account with Check ‘n Go.
Our records indicate that *** ******** received a loan from Check ‘n Go on June 16, 2020, which subsequently defaulted and was written off with a balance of $534.74. The loan was sold to ****** **** ******** on October 24, 2016. At that point, Check ‘n Go ceased all collection activity, and responsibility for the debt was transferred to ****** **** ********.
We understand *** ********** concern regarding the accuracy of her account information and her communication that ****** **** ******** is no longer in business. While we cannot verify the operational status of ****** **** ******** or their successor agencies, we must clarify that Check ‘n Go no longer holds ownership of the debt and has no control over the actions of subsequent purchasers.
Regarding *** ********** claim that the debt has been paid, she provided documentation from ******** ******** *** ********** as evidence of payment. This indicates that ****** **** ******** sold the debt to another agency, who collected the payment. As such, we recommend that *** ********:
1.Retain and share the documentation from ******** ******** *** ********** with any parties attempting to collect on this debt.
2.Request that any agency contacting her validate their claim to the debt to ensure its legitimacy.
*** ******** has requested that her account with Check ‘n Go be updated to reflect that the debt is paid. While we sympathize with her frustration, we must clarify that Check ‘n Go cannot update or adjust accounts that have been sold to a third party. The balance reflected in our records is historical and accurate as of the date the account was sold in October 2016.
We recognize that being contacted by third-party agencies can be frustrating and potentially concerning. To safeguard against potential scams, we encourage *** ******** to request written validation of the debt from any company contacting her and confirm their legitimacy before engaging further.
If *** ******** has additional questions or needs assistance with this matter, she may contact us directly by visiting www.checkngo.com/contact. We remain committed to supporting her as she works to resolve this issue.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check ‘n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 01/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have provided this time and time again. They are saying it is from your system because it is not closed properly. I have tried to contact multiple times. And I was told I would get an email- I did not. I was told I would get called. I did not. It’s the constant back and forth. I’m tired of companies contacting me to pay something I’ve paid off. This is due to your company selling my debt. So your company should be each out and get this closed properly as I’ve provided you the documentation. Your suggestion after selling my debt is to handle it myself instead of closing this out properly. Every. Single. Debt. Agency. That had called me has said it’s on YOUR end. When I call your customer service it still shows I have an open file. Nobody is on the same page. It’s frustrating. Why did I pay if this is going to continue for HOW MANY YEARS. you are not solving anything for me by telling me I should ask for this or that or do this.
Im tired of receiving phone calls over a debt that has been paid. You’ve gotten your money back but I have yet to have my peace back. It puts me in a panic when this happens. Maybe I should talk to an attorney about emotional distress that this company is causing me for multiple years.

Regards,

******** ********

Business Response
Date: 01/07/2025
To Whom It May Concern:
We want to thank *** ******** ******** for contacting Check 'n Go regarding her sold account. We completed an investigation into the matter and advise this is a duplicative complaint that was previously answered on 1/03/2025. No additional facts or circumstances have been provided that would require a different answer.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A LOAN WAS GIVEN OUT TO SOMEONE WITH MY SS# IN 2018. I JUST FOUND OUT ABOUT THIS IN NOVEMBER OF 2024 WHEN CONTACTED BY A COLLECTION AGENCY AND NOTICED ON MY CREDIT REPORT. MEANWHILE DURING THE PAST SIX YEARS I WAS NEVER CONTACTED BY CHECK N GO IN AN ATTEMPT TO COLLECT THIS DEBT. I HAVE NEVER BEEN LATE ON A SINGLE PAYMENT IN MY LIFE. I HAVE CONTACTED CHECK N GO IN ATTEMPT TO RECEIVE INFORMATION ON HOW THIS HAPPENED. WHY WAS A LOAN GIVEN OUT WITHOUT PROPER IDENIFICATION? I JUST WANT IT OFF MY CREDIT REPORT.
Business Response
Date: 12/02/2024
To Whom It May Concern:
We want to thank *** **** ***** for contacting Check 'n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to *** ***** to discuss the details of the investigation. If the case is confirmed to be fraud, Check 'n Go will work with *** ***** to remove any information from his credit file associated with the matter.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 12/04/2024
Better Business Bureau:

I dont know what was done but i was contacted by check n go and was told that an account could not be found with my information. I know the debt collector told me that the account was pulled from them by the lender. Also reached out to experian and filed complaint and collection amount was removed from my credit report. That is all i wanted but still very confused how this even happened. Would still like check n go to reach out to me by phone and try to explain.
Initial Complaint
Date:11/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around I would say June or July the payday loan company Check n Go abruptly closed with no notification to its customers. I contact them for several months with no return calls. Finally when I did contact and associate at the ********** St location they said they no longer were involved. I don't know how many were affected. Later I keep receiving this callee who at first would not identify themselves. At the last straw I called the number back it was a company of ********** **********. They were rude and abrupt. I hung up. I called back got a you lady D*****. We talked for a while and she begin to tell me about the debt which started out just being a loan for$575.00. She keep saying interest for the time, and I said how is that when there was a flat loan of 575.00 and the company close on their own with know warning. I have paid in over$547.60 since January 2024 started in January. Also in September some hacked my bank account with a ******* Bank and it had to be placed on hold cause all of my Social Security money's and retirement from the Stat of ****** was being affected. Strutted Settlement was drawing 68.45 each month. I am willing to pay the remainder of the 575.00 but I can't afford any more. Besides that they never sent me paperwork when I agreed to allow them in my account. I can trust people anymore. Please advise what to do. I am not going to pay an astronomically amount for a 500.00 payday loan. Thank you in advance for your help.
Business Response
Date: 11/12/2024
To Whom It May Concern:
We want to thank Ms. ****** ********* for contacting Check 'n Go regarding her previous loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise when closing any of our locations we do the utmost to notify the customers of the decision. An email was sent to all customers explaining the closure of the store and detailing next steps. Store associates should have also explained when Ms. ********* took her last loan.
Our records indicate that the loan defaulted and was sold to ********** ********** ************ on 04/05/2023 with a balance of $575. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted Ms. ********* since the date of sale. If Ms. ********* has made payments with ********** ********** we would have no record of that since we no longer own the debt.
Sincerely,
Customer Advocacy Team
Corporate Offices of SmartPay
P.O. Box *****
*********** **** **********
Customer Answer
Date: 11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I never recieve an email from Check n Go. I contacted them at a ******** branch and they said they didn't know anything about ****** closures of their store. Next thing I knew ********** ********** was wanting an astronomical amount for a 575.00 loan. I totalled what I have paid so far sine January of 547.00 and I can't afford much more. I have since taken on a health problem with my eyes which with appointments and medication is draining me.

Regards,

****** *********

Business Response
Date: 11/14/2024
To Whom It May Concern:
We want to thank Ms. ****** ********* for contacting Check 'n Go regarding her account. As previously stated, we no longer own the debt so we cannot speak about payment options with Ms. *********. She would need to contact ******** ********** directly about any matters.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** **********
Initial Complaint
Date:11/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I currently owe three payments on my loan. I want to pay off my loan early to decrease the amount of interest I would owe, to save me money. In there agreement there is no penalty to pay off the loan early. However, they are using tactics, like not answering their phone so you cannot get the actual payoff amount. Additionally, when you go to log into your account you are only able to make a payment early, there no place to ask for a payoff amount or to pay more than the current payment. Also, there is a button for you to refinance, but no button to payoff the loan. I start calling at around 1:00pm trying to get the payoff amount. It is currently 4:23pm CST time and 24 minutes in and I am still not able to get anyone on their customer service line to get the amount to pay off this loan. This is deceptive marketing of being able to pay off loan early.
Business Response
Date: 11/18/2024
To Whom It May Concern:
We want to thank Ms. ***** **** for contacting Check 'n Go regarding her account. We completed an investigation into the matter and advise we want to first sincerely apologize that Ms. ****'s recent experience with Check ‘n Go didn’t meet her expectations. Ms. ****'s comments have been provided to our Management Team and the concern is being reviewed. We can assure Ms. **** that her concern is being taken very seriously and will be addressed appropriately. A review of the account found Ms. **** was able to speak with Customer Support and the loan is now closed as Paid In Full.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** **********
Customer Answer
Date: 11/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

(I still had to pay more interest on the loan due to their business practices of not allowing me to pay off the loan online versus allowing me to refinance the loan. Additionally their phone system is inadequate to take the number of calls to pay off the loan or talk to anyone in customer service. I do not believe this is an oversight but indeed a business practice in an attempt to get as much interest from the client as possible. Had my phone call been replied to same day or been able to pay online, I would have paid a lot less interest.
TYPE YOUR REASONS HERE)

Regards,

***** ****
Initial Complaint
Date:10/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a loan from check n go and now they are trying to pursue legal action. I am a single mom with zero help and I just lost my job. I don't own a home or a car and am unable to resolve this issue and they are threatening legal action on me. I contacted the 3rd party that called me about it and they weren't any help. Also, I have not gotten notifications of the legal action
Business Response
Date: 11/12/2024
To Whom It May Concern:
We want to thank Ms. *** *** for contacting Check 'n Go regarding pervious loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ******** **** ********* *** on 04/01/2024 with a balance of $1239.83. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted Ms. *** since the date of sale. We do not conduct business in that manner.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** *****-****
Initial Complaint
Date:10/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company keeps having collections companies call and harass me over a debt I don’t owe. I have asked several times for them not to contact me but the harassment continues
Business Response
Date: 11/03/2024
To Whom It May Concern:
We want to thank Mr. ********* ****** for contacting Check 'n Go regarding his previous loan. We understand that there is some confusion with the terms and conditions of his loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to United Debt Holdings on 09/25/2012 with a balance of $311.61. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted Mr. ****** since the date of sale.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** **********
Initial Complaint
Date:10/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint regarding my AXCSSFN/CNGO account (Account #: ******XX, Date Opened: 12/11/2019). There is incorrect information associated with this account that is negatively impacting my credit report.

I have made timely payments and followed all account guidelines, yet despite my efforts to resolve the issue directly with AXCSSFN/CNGO, the inaccuracies remain. This error is unfairly affecting my credit score, causing financial hardship.

I kindly request that AXCSSFN/CNGO correct this error and update my credit report to reflect accurate information. I expect prompt action on this matter to avoid further harm to my credit standing.
Business Response
Date: 10/21/2024
To Whom It May Concern:
We want to thank *** ********* ******** for contacting Check 'n Go regarding her previous account. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise *** ********** case has been opened and forwarded to the appropriate department. We ask for her patience while the concern is being reviewed. If necessary, we will reach out to *** ******** at the contact information provided to discuss this case.

For any additional correspondence, please refer to Case number **************.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:09/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** called trying to collect on a pay day loan from 2018 that has been resolved for over 10 years. I worked for **** county court system and my car was broken into and my day planner was stolen that resulted in numerous fraud accounts being opened this being one of them. A police report was filed right after the issue in 2018. *** also contacted my exe of 30 years making thre*** to my exe this time. I have given this story to over four collection companies even giving them police report for the incident. This is not my debt or my loan I was told by transwest credit union to shut my account due to the fraud linked to it. They are stating they want to garnish my wages. This is not accurate and I’ve explained this over the years. I do not have any documentation for this bc it was in 2018
Business Response
Date: 09/11/2024
To Whom It May Concern:
We want to thank Ms. ******* Nelson for contacting Check 'n Go. We completed an investigation into the matter and advise we have received Ms. ******** feedback regarding the calls she has been receiving from someone claiming to be a representative of Check ‘n Go. We can confirm that there are no accounts matching Ms. ******** information in our system.

Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
**** *** *****
*********** **** **********
Initial Complaint
Date:09/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out an installment loan from this business a year ago. Every paycheck they took 163 out. It was a 1375.00 loan. I made consistent payments though I will admit I had missed two this year. However, I paid them both off and got my account up to date. I called to verify this before my last payment and the employee I spoke to over the phone confirmed that I only had one payment left of 163.27. I check my account after paying that August 28th and it now says I owe the full balance of my loan and to call them. It called the hotline and it said I owed around $800 on the loan. It’s outside of business hours so I can’t get this resolved with an employee just yet but I’m making this complaint anyway because even with the two missed payments it would’ve been mathematically impossible for that much interest to accumulate on them before I caught them up. I’ve put it into multiple calculators and have crunched the numbers myself as well to make sure. I’ve seen online that many other people have experienced predatory business practices with this lender and I will be calling in the morning to get this resolved. If it does not get resolved I will be taking legal action.
Business Response
Date: 09/23/2024
To Whom It May Concern:
We want to thank *** ********* ****** for contacting Check 'n Go regarding her past due account. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise *** ******'s loan was taken on 9/15/2023 in the amount of $1375. The first 5 payments were made on time, but the 6th payment on 12/05/2023 was returned. Regular payments then continued for payments 7- 15. Payment 16 from 4/23/2024 was also returned. Payment 17 was then made on time. Payment 18 from 5/21/2024 was then returned. Payments 19-24 were made on time. On 8/22/2024 *** ****** did pay the 3 returned payments but when each payment was returned it accrued daily interest until paid. The full balance remaining on the loan is $848.48. This balance would need to be paid for the loan to be closed as paid in full.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:07/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in late 2016, I took a small loan and waiting for my accident settlement to come in to pay the load off. I paid it entirely off in 2017. Now, I just was contacted that Check n Go currier told me Check n Go is threatening me for non payment and they want me to pay them $3509.58 to settle. I was never contacted by anyone that I owed any money and I moved into a new home 3 years ago and still have never been contacted. I want this removed as I do not owe them anything!! I do not have any of the records as they were thrown away during my move as I did not think they would come back several years later trying to collect from me again. I need help!
Business Response
Date: 08/06/2024
To Whom It May Concern:

We would like to thank *** ******* for contacting us regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go.
We completed an investigation into
the matter and can confirm that *** ******* obtained an installment loan on 3/13/2015 in the
amount of $3,825.00. Our records indicate that loan defaulted and was sold to ***** Capital
Management on 8/29/2016 with a balance of $3,509.58. If *** ******* has any questions or concerns, we would encourage her to contact the Third-Party agency directly at ###-###-####. We have no additional information to offer as we are not the current owner of *** ********* debt and have not contacted her since the date of sale.
We would like to clarify that although her account is closed in our collection system, her account will always remain in write-off status. This is a matter of Corporate policy. She is always welcome to reapply; however, we are unable to guarantee approval as the determination is made by underwriting.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454

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Check N Go is NOT a BBB Accredited Business.