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Business Profile

Vitamins and Supplements

Staten Regimen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the product and no tracking and still haven't be received and no answer from emails and calls sent. I want a refund at this point what horrible customer service

    Business Response

    Date: 02/26/2024

    Please see attached refund has already been initiated  on Feb 9th and may take 2-7 working days to process & should have already been refunded at this point.

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/23/2023 I went on the website of Staten Regimen order # ********************************************* the amount of $59.95. i received an automated email receipt of my purchase with the order number of *****.The company has yet to respond to emails or request for status updates on the order. When calling their customer service number ************ there is a recording stating they will respond via email , however they have failed to do so. The company has not provided a tracking number or any form of follow up on my order.

    Business Response

    Date: 11/27/2023

    We have received this order on Nov 22nd. Due to the holiday all of our orders placed since thanksgiving have been shipped out this morning, Monday Nov 27. I have contacted the customer to let them know of the tracking update. I will also include the link to the tracking below which will update its current status in the next ***** hrs as the package has just been dropped off at **** facility and is expected to arrive to the customer within the next 2-5 days. we apologize for any inconvenience or delays.

     

    Tracking Link; 

    **********************************************************************************

Staten Regimen is NOT a BBB Accredited Business.

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