Complaints
Customer Complaints Summary
- 57 total complaints in the last 3 years.
- 45 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed 2/22/2025 for a total of $298.16. I first emailed the company on 4/7/2025 asking for an update. Received a reply stating they were getting caught up after a delay from Christmas and that my order was on the production sheet for the next week. I emailed again on 4/25 and 5/2, receiving the same response. On 5/8 I requested a rush shipping on the order and half of the amount to be refunded. I immediately received notification that $149.08 was refunded. I emailed for an update again on 6/24, company responded on 7/1 that the order was due to ship that week or early next week. On 7/16 I requested the order to be cancelled and a refund of the remaining $149.08. On 7/18 I received a response stating the refund will be processed and they will see if the order can still be shipped. On August 1, ********************************************** any product.
Business Response
Date: 08/04/2025
Greetings - the remaining balance has been refunded. Thank you and apologies for the headache with this.Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Initial Complaint
Date:08/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order a product on Feb 22, 2025 and have contacted the company multiple times, who stated the order will ship. Today received that said they were sorry, but no further action after we have contacted them multiple times. This references four items. My wife also had an order, called multiple times, after 9 months finally received products.Business Response
Date: 08/04/2025
Good morning and apologies for the delay in getting this resolved - refund has been issued. Thank you very much.
Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ****
Initial Complaint
Date:07/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 4 items in March and have been charged but have not received the items. I have emailed several times with no response.Business Response
Date: 07/29/2025
Received and apologies for the delay in getting this rectified. We will follow up soon with an update.Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My team ordered from the Blatant Team store for the season in early April. My orders were April 9. We have not received any merchandise when they said 2-3 weeks. I have emailed but no return email at this time. Our season is basically over and no one got their apparel.Business Response
Date: 07/28/2025
Our team will remain in touch with the customer until a resolution is reached. Thank you.Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 9th, I placed an order for a Blatant National Lacrosse Cascade XRS Pro helmet for $399.99. Including shipping and taxes, the total came to $433.00. The purchase was made in anticipation of my sons upcoming tournament during Memorial Day Weekend (***** May) with the Blatant National Lacrosse Team in *******, ***Prior to the event, we were informed that the helmets would not be ready in time but were assured they would be shipped shortly afterward. Since early June, *** made multiple attempts to obtain a status update on the order, but Ive yet to receive any information regarding a projected shipping date. Most recently, Ive placed several calls on June 24th and 25th, but unfortunately, I have not been able to reach anyone.With another tournament scheduled in July and a Lacrosse ID camp in August, I would greatly appreciate any update on the status of this order so we can ensure my son has his helmet for these lacrosse events.Business Response
Date: 07/28/2025
Our team will remain in touch with the customer until a resolution is reached. Thank you.Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Unfortunately, my issue with Blatant (Reference ID #********) remains unresolved. Despite multiple attempts to obtain an update regarding the shipment of my lacrosse helmet order, I have not received a clear response from Blatant. Several weeks ago, I was informed that the helmet would ship mid-week, but no shipment was made, and limited communication has followed.
I’ve reached out repeatedly to both the Blatant Store and the organization’s Chief Executive Officer, but I have yet to receive any information regarding the expected ship date. While I appreciate the gesture of receiving a short- and long-sleeve t-shirt from the company, it has now been nearly five months since the original order was placed, and the lack of transparency regarding status of the order and follow-through is concerning.
If you’re able to update my complaint or escalate the matter further, I would be sincerely grateful.
Thank you for your time and assistance.
Best regards,
******* ****
Business Response
Date: 08/15/2025
We are still waiting for the helmet to arrive from the manufacturer. As soon as there is a tracking update we will be sure to send it over. Thank you sincerely for your patience.Customer Answer
Date: 08/18/2025
Better Business Bureau:
I have reviewed the business’s response regarding complaint ID ******** and consider the resolution satisfactory. The matter is now resolved. Thank you for providing additional clarification about the delay caused by a third party. My son and I also appreciate the long-sleeve and short-sleeve T-shirts that were offered as a gesture of goodwill.
Sincerely,
******* ****
Initial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered from a team store set up by blatant on march 5, with an estimated delivery time of 5-6 weeks. It is not June 17th with no word of how long it is going to take. Every time we reach out, they blame the supplier and say they dont even have the blanks yet. We have tried to cancel the order, yet the refuse to do this for us. It is getting to the point where many team members are moving soon, and their shipping addresses will be different by the time the order arrives. Very disappointed with blatant, avoid this company at all costsBusiness Response
Date: 06/18/2025
Hi *****, very sorry that this order is taking so long to complete. We went ahead and issued the refund as requested. Thank you very much, and all the best.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
The issue has been resolved.
***** ********
Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order on April 12, and it said please allow a couple of weeks for orders which I did it wasnt as crazy as other peoples orders it was only around 75 dollars but I cant reach them regarding my order I would like a refund its been like 10 weeks you call the number nobody picks up and they dont answer emails either very unprofessionalBusiness Response
Date: 06/11/2025
Good morning, we sincerely apologize for this order not being completed in time. Requested chargeback and refund approved.
Thank you very much.
Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I made a complaint yesterday about blatant team store they did contact me and we did resolve issue and they issued me a refund we can move forward with closing out complaint the issue was resolved and can be removed or thrown out thank you
****** ***********
Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed and order on March 24th, 2025. The business advertises that within ***** days the order will ship. Today it is June 4th and still order has not shipped. I have been communicating with the business through email and they have stated they would ship as soon as possible but nothing. Today I got an email stating Thank you so much for your ************** Truly sorry about our delay. We are in an unfortunate goods delay as we need these boxes of goods to produce your order.Thank you for your patience!I asked for a refund and they refuse to send one.Business Response
Date: 06/05/2025
Apologies for this taking so **** ****** - the refund has been issued via ********
Thank you very much.
Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *******
Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order was placed on March 1st. As of today June 3 still no shipment. They have refused to give me a refund on 3 separate occasions stating that my order would be shipped within the week of each refund request. This company is a total sham. Stay away unless you like being given the runaround and never receiving your items.Business Response
Date: 06/04/2025
Hello and sorry we could not complete this order faster for you. The issue was indeed issued, see attached.
Thank you, and all the best.
Initial Complaint
Date:06/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 24 ordered 24 pieces of custom athletic apparel and was told 3 to 4 weeks for arrival.I have attempted to resolve non-delivery via numerous emails and phone calls with only one reply from my Blatant Lacrosse representative. He was to resolve and return my call the next day. Since, there has not been an email or call returned.Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** *****
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