Complaints

This profile includes complaints for Shamrock Chimney's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shamrock Chimney

  246 Waverly Avenue Patchogue, NY 11772-2179

• 

  Shamrock Chimney

  3 Mountain St E Worcester, MA 01606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor quality job done by Shamrock C & C *** On January 23rd 2022, rainwater was leaking into my master bedroom and attic through the chimney. Two staff of Shamrock Chimney came over, determined the issues with the chimney and supposedly fixed it for $2,400 on Jan. 24th 2022 in about 3 hours. The main tasks were to repoint the top of the chimney, change of the cap, repair the flashing.In May 2023, I had again rainwater leaking into the attic. This was problematic as I had new insulation material in the attic that should not get wet. I called but no one replied and got back to me. I ended up using another company to assess and fix the problem. They determined that the step flashing in the chimney wall was not fixed correctly and the aluminium used was not of good quality.I incurred $3000 expenses to have the step flashing around the chimney redone and have the inside part of the chimney in the attic fixed.I seek a partial refund of $1,000.Thank you.

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 03/27/2025

  Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in **, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

  ******* ******

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My complaint has not been resolved and should not be closed. Shamrock Chimney did nothing to compensate me for expenses linked to the further damage and cost that their poor quality work led to.
  ****** *****
  

  
  

  
  
  
  
  
  
   
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/23 Shamrock appeared at my home for a $75 chimney cleaning. The workers ************* claimed there was a presence of creosote that was a fire hazard. The cost of a chemical removal was $650. They also claimed the chimney bricks, crown, and other items were damaged. By contract, I authorized the total cost for all work at $1500; including waterproofing & repairs. Plastic garbage bags were placed around the top of the chimney and around the bricks while the concrete dried. The workers were to return the next day. Despite, numerous phone calls, text messages, and certified letter they have not returned., (to date Aug 24). The chimney elevates 2 stories where the plastic bags remain an eyesore to the neighborhood. Splattered concrete residue is also visible. It is unknown if the work was done or in good workmanship because it is covered by the garbage bags. On rainy days, I smell creosote in the house. A Fire inspector was consulted but he was reluctant to remove the plastic bags and inspect the work because he believed any ill craftsmanship will be blamed on his inspection. He suggested the inspection occur after the work is completed or when I am ready to proceed with the litigation. Nevertheless, the fire inspector commented that the concrete work that was visible is thin and will probably crack in the winter.

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in **, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

  ******* ******

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved
  For almost 2 years, I have been ready, willing and  open to resolve this matter.  On the multitude of phone calls and emails sent to you, my contact information was included   All my correspondence was ignored   I paid another Contractor to perform the work properly   Therefore, the only solution is reimbursement of the money I paid your Company.  If you are sincere about resolving this matter, you can contact me at the phone number and email address referenced in the voluminous correspondence previously sent   

  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22nd, 2020 I had a "stainless steel 9x13 locktop damper" installed on the top of my chimney which had an electric fireplace in it. Shortly afterwards, during a rain storm, I noticed water running down the interior chimney into the electrical fireplace setup. I called Shamrock Chimney ***************) and informed them of the issue and they said that due to the high amount of rain that accompanied the rain storm water may have blown in horizontally. I was told to keep an eye on it throughout the next few rain storms and to call back if the problem occurs again. I monitored the fireplace throughout the next few months and saw that every time it rained water would run down the interior of my chimney. I called Shamrock Chimney to inform them that the problem still ongoing and was told to email their service department at ********************************* After making numerous calls and sending numerous emails, the problem has yet to be resolved.

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have sent emails, as well as making numerous calls requesting service, and have yet to hear back regarding my complaint. Here is my original email from 12/26/2022:

  "Good evening. On April 22nd, 2020 I had a "stainless steel 9x13 locktop damper" installed on the top of my chimney. Last year I during a rain storm I noticed that water was leaking down the interior of the chimney and was puddling around my electric fireplace. I contacted your company and was told to keep an eye out out on the problem during future rain storms due to the possibility of that current leak being caused by much of the rain being wind driven. I have checked this location during the storms I have been home for this past year and saw that the problem with the leaking has been reoccurring. Any help you can provide would be greatly appreciated. I look forward to hearing from you soon."

  I am more than happy to have someone contact me to resolve this issue as that is the only problem I have had with the service that was provided. Thank you for your time. 

  
  
  ****** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to fill in missing mortar on my chimney, within six months every bit of mortar fill out. i called every other week for 18 months and was told someone would call me back. no one ever called me back. Till I finally spoke to someone, **********, he would not give his full name. that he promised that it would be done after the winter. after several calls on 4/172023. I finally got a call back from someone phone number ************ that said if I called their office again, he personally would come to my house and hurt me,

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Shamrock Chimney on Saturday, December 3, 2022 to repoint and fix our leaking chimney. Work was to start on the following Monday but was delayed to Tuesday. On Tuesday work started at 10:27am. Lunch started at 12:27pm and lasted until 3:42pm. Then they worked until 9:16pm, using my husband's lights. Before leaving they covered the chimney with my husband's tarp (consequently ruining it). They were to return on Thursday. They called at 1:00 saying they were 1/2 hour out, but didn't arrive until 2:50. Left again at 3:39. We were not happy with the work so they agreed to return on Thursday, December 15, after accusing us of ;not liking the work bc we didn't like the young man in charge. That couldn't be further from the truth. We DID like him at first, that's why he got the job. They arrived at 8:45, did a minimal water test, found water leaking near the top so then went to purchase cement. Shouldn't they have appropriate materials on hand? Anyway, we had to leave for a family emergency and were gone for two days. upon inspecting the work we found mortar on the roof, siding, and windows. The cement was not the same color as original. They used black tar in areas to seal gaps with no regard to aesthetics. They said they were waterproofing the chimney and that did not prove to be true. There is still an area at the top of the chimney that needs sealing. And now there is condensation near the inside top of the chimney which drips down into the house bc they put some sort of cover on the top of the chimney.We have called numerous times to get them to come back and fix the issues, but never receive a callback.They were paid $5000 in cash.

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early September 2022 (my receipt is dated September 9 but the workmen were here 2 days to complete the work). I have 2 chimneys - one that is exhaust for the water heater and another to vent two fireplaces. I needed dampers put on the two fireplace flues on one chimney and a liner put in the other. I needed repointing on the fireplace chimney as well. In December I started using one of the fireplaces - infrequently maybe once a week. Almost 4 weeks ago, when using the fireplace - so that one damper they installed was open - I heard a loud noise and when I went to close the damper the damper chain was gone - the damper had flown off the chimney taking the chain with it and landed in my driveway. I called the next day. Suffice it to say I have evidence of many unreturned phone calls - 2 weeks ago I was told sometime would be her on a Tuesday - when no one showed up all day and it was getting dark, I called to see what was going on. I left a message because as was the case 90% of the times I called, no one answered. Spent the next two weeks calling to get them out here to fix the damper assembly (living in the meantime with the equivalent of an open window in my house including during the arctic front days last week) - calling and calling leaving message after message without getting a call back. Finally, this past Monday morning finally got the receptionist (?) on the phone and she said shed get someone out here Thursday (today) but it wouldnt be until afternoon. I waited all day- called 5 different times starting around 2:30 to get an estimate of when to expect them (leaving a message to that effect each time) - no one ever answered or called me back or showed up. Its been nearly a month that Ive had a gaping hole from my house because there is no way to close the flue. I spent over $5000 for the work that they did shoddily and I want to have it fixed by someone else and I need the other work inspected for ******************* havent used the other flue yet.

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business - TWO YEARS after the complaint was made - in reference to complaint ID# ********* They did finally, after about a month, come and fix the damper that had flown off after hardly any use. However, this late response is unacceptable - they were horrible when I called to complain to the "manager" - not apologetic at all and telling ME to go ahead and file a complaint -- that it didn't affect them - that it was up to them to do anything about it. My complaint has NOT been resolved because I went through the coldest month of the year in Massachusetts with an open to the sky chimney before they got back. Heating costs in Massachusetts are ridiculous and I am sure my heat was cranking away only to go out that chimney. I had asked for a refund or at least partial refund of my $5,000 ... received nothing and not even a communication until now. 

  I know they will not refund any money -- they couldn't even be bothered to answer THIS complaint (from February 2023) for TWO YEARS. I submitted this complaint to BBB more as a warning to others NOT to use them more than anything else. 

  
   

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** *******
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2023 I had an appointment with Shamrock Chimney to evaluate and take care of issue of water entering my fireplace and front on fireplace. Their technician, *****, did evaluation and presented quote for work that needed to be done to correct my fireplace water damage issues. ***** explained to me that my flashing was not done properly and needed to be replaced. He said he would remove flashing and shingles and replace with new materials properly done. He quoted me $600. for new flashing and repair cracks in fireplace. He then told me if I want to complete all work to eliminate any water from being able to enter chimney he would install new damper system for $700. I agreed to the $1300. fee that I was told would solve my water issues. I agreed and paid the fee including a $40 charge to remove debris. ***** and his partner installed the new damper but did not replace flashing. They chalked my exsisting flashing. I expressed my displeasure with the service and asked them to replace the flashing as quoted. I had to leave my house at that time but had another contractor at my residence at the time who told me Shamrock left as soon as I left. I called Shamrock Chimney to have the issue resolved but I have not had any luck getting them to return. I still have water in my fireplace. They did not solve any of the water issues for me. I would like the flashing replaced as they quoted me. I would like my water issues resolved.

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Shamrock chimney has not responded to my complaints. They did not reach out with  any solution. 
  There has been no action on their part . 
  ******** complaint 
  **** ************* 
  

  
  
  
  
   
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against: Shamrock C&C ***** *********************************************************** Date of work: November 1, 2022 Nature of work: Chimney and wood stove pipe cleaning and repair.Paid: in full via credit card $3,900. November 1, 2022. Problem: Life-threatening smoke backing up through wood stove into cellar and throughout the home due to shoddy work. Loss of much-needed heat to home of senior citizen on fixed income.Actions taken: multiple phoe calls to vendor in attempt to have problem resolved. Calls met with excuses and outright indifference.Two workmen appeared on January 6, 2023 to address problem. Unsatisfactory effort resulted in continuation of dangerous smoke infiltration. Subsequent phone call on January 9, 2023 resulted in merchant's promise to return on January 14 to fix the problem. Informed merchant that failure to correct the condition would result in my taking action against the company.Result: January 14 came ad went. No one from Shamrock Chimney came, nor was there any communication from the the company, via text message, cell phone call, or home phone call.

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2019, Shamrock chimney stuccoed my chimney. In the summer of 2021, they came out to clean it and found the stucco was cracked. They said it should have had rubberized paint, but didnt. The damage was repaired under warranty, but I paid an additional $600 for the paint. They said it wouldnt crack again. In summer 2022, I was on the roof and noticed it had cracked and was falling apart again. On July 19, 2022, I called to report the issue. They asked for photos, which I sent. I then called and emailed repeatedly with no response until November 20th asking how they would repair the chimney. The last email was to say that if I didnt hear back by the end of the year, I would be filing a complaint. No response, so here I am.

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The original complaint and images clearly show that it was the stucco work that was under warranty that was defective. The workers came back and painted it with sealer to fix the problem, which they said should have been done originally, and would prevent the stucco from cracking again. As you can see from the included images, it cracked again after the sealing paint was applied. When I called to report that the solution failed to fix the problem, the company failed to respond in any way. After repeated attempts, emails, and calls on my part.

   

  ***** *********
  
  
  
  
   
  

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shamrock inspected and replaced my 15 year old chimney (which was just fine) three years ago in 11/15/2019 for $2000. In the recent medium wind the whole unit blew off. They are not taking any responsibility. Please help me in recovering my money or get it replaced/repaired. Very cheap work and no liability.

  Business Response

  Date: 03/27/2025

  Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
  We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.