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Business Profile

Airlines

Qatar Airways

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Qatar Airways's headquarters and its corporate-owned locations. To view all corporate locations, see

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Qatar Airways has 5 locations, listed below.

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    Customer Complaints Summary

    • 394 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im traveling ****** to ******* on 9/2/2024 and returning on 9/15/2024 and I miss my flight ******* to **** at *************** and no one help me and I was scared with my wife and i dont know what to do then I call Qatar customer service then they made me to buy a another ticket instead of pay penalty for my ticket and I have to pay 5106 dollars to get new tickets and I did so I need my money back and my ticket references # 2JFHXD and my email is ********* ******** ************ so please help me get my refund because I have paid too much about same route ******* to **** and **** to ****** I was scared and stuck at *************** that way I another ticket and they are not help me they just try to sale another ticket so please help me please if you need any other information I will be happy to give you please help me thank you

      Customer Answer

      Date: 10/19/2024

      At this time, I have been contacted directly by Qatar Airways regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       

      They dont want to refund my money because they dont want they try to make its my fault I try to explain them but they dont want listen to me they try to avoid me thanks for responding my complaint 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 17th my wife M'*** and I cancelled a Jet Blue flight we had booked with avios points through Qatar Airways. We were then contacted by Qatar and forced to pay 25 dollars each to get our points returned into our accounts. We paid the ****** and still have not seen any avios points returned to our Qatar accounts. My ************** number is ********* and my wife's number is *********. My confirmation notification is ****** and my wife's confirmation notification is ******. The amount of avios in question is ******. each I really expected better treatment from this airline as the phone agents were rude and disrespectful. Thank you for any help you can offer.

      Customer Answer

      Date: 09/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my Return segment the plane has been delayed by an hour as a result I had missed my connecting flight from DOH to ***. due to the missed flight I had to wait another 9 hours for the next available flight. I was not offered any compensation for my missed cconnection but they also removed my flight points I have earned for that flight because I missed my connecting flight. Other peolpe were offered food vouchers and a hotel stay with some cash.

    • Initial Complaint

      Date:08/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request a refund for an additional charge incurred due to a flight overbooking incident involving Qatar Airways. Below is a detailed account of the situation:1. **Ticket Purchase**: On April 11, 2024, I purchased a one-way ticket from ******/********** (***) to **** (DOH) for $1,048.35. On April 22, 2024, I purchased two return tickets from **** to ******/********** for $2,140.32, one for myself and one for my wife.2. **Change in Plans**: Due to delays with paperwork, my wife had to remain in **** longer than initially planned. Upon contacting Qatar Airways, I was advised that her ticket could remain open until a new travel date was confirmed.3. **Rebooking**: On June 9, 2024, I called to confirm a new booking for my wife on the 01:00 AM flight scheduled for June 15, 2024. I paid an additional $505.81 to secure this flight. Although a representative offered the 09:00 AM flight at no extra charge, I chose to pay the additional amount to avoid further inconvenience for my wife.4. **Flight Overbooking Incident**: On June 14, 2024, my wife arrived at the airport on time only to find that her flight had been overbooked. Qatar Airways apologized and provided a written agreement for a $250 reimbursement, in exchange for not taking legal action. Despite this, we experienced repeated delays and confusion while attempting to receive the promised reimbursement.5. **Request for Refund**: Given the inconvenience and additional expenses incurred due to the overbooking, I am requesting a full refund of the $505.81 paid to confirm the 01:00 AM flight. My wife ended up spending the entire night at the airport and ultimately traveled on the 09:00 AM flight.

      Customer Answer

      Date: 09/17/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Qatar Airways has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Urgent Request for Full Refund of Cancelled Ticket - Booking Reference # ****** Dear Qatar Airways Customer Support Team,I am writing to express my deep concern and dissatisfaction regarding the handling of the refund for my daughters cancelled return ticket, associated with booking reference # ******.Due to unforeseen circumstances, I had to cancel her return travel scheduled for July 30, 2024. I contacted customer service to request a refund of the travel voucher used for future bookings. During the call, your agent informed me that I would be refunded *** ******. However, a week later, I received an email stating that only *** ***** would be refunded. It is worth mentioning that I didn't even receive the refund of *** ****. When I reached out for clarification July 5 2024 at 9:25PM , the response was unclear, and the call was abruptly disconnected with the assertion that the travel voucher could not be reissued. This treatment is unacceptable and lacks transparency, which is not what I expect from a reputed airline like Qatar Airways.I kindly request that you review this case and provide the full refund of *** ****** as initially communicated. I believe this is a reasonable and fair resolution given the circumstances. I have attached the electronic ticket for your reference. I look forward to your prompt response and resolution of this matter.Thank you for your attention to this urgent issue.Sincerely,*****************

      Customer Answer

      Date: 09/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:08/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I should have been in ************* on 8/15/2024 but I been in ************* on 8/16 2024

      Customer Answer

      Date: 09/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traveled with Qatar airways from **** to *** on my arrival at ***. The wheels on my luggage were broken. I approached a Qatar agent that was in the baggage arrival section. I was told by her I need to contact someone at Qatar directly because they do not have baggage claim in the airport. I made a claim on July ************************************************************************************ the runaround. I would like my bag to be fixed or I would like a coupon to replace my bag.

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      *****************************

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a ticket to travel with Qatar Airways from ****** to ******* via **** connection on 4th August with flight number *****. My booking reference ******. Qatar Airways had a delay in my first flight which as a result, I could not catch my connecting flight. As a result, many travelers, including myself, missed their connecting flights. When I requested assistance from a Qatar Airways agent at the ************** to travel to **** and stay there for the next available flight, my request was denied. I was left at the airport for over 9 hours without any clear explanation or alternative travel options. When I contacted the Qatar Airways office , I was informed that they could not accommodate travel to the **** for the next 10 days as all flights were fully booked. I had no choice except to buy another ticket which was more expensive due to purchase on the same day. I had horrible experience with lack of customer service and responsiveness by Quatar Airways. I have requested for refund and compensation for the new ticket, but there is no response so far. I seek your support on this matter.

      Customer Answer

      Date: 09/08/2024

      At this time, I have been contacted directly by Qatar Airways regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       I recently communicated with Qatar Airways regarding my request for compensation for an alternate ticket. Unfortunately, they informed me that they are unable to accommodate my request on this occasion.
      They claimed that my travel had been rebooked for a later date, but this is not accurate. No new alternate date has been booked for me. Additionally, when I requested to travel to **** and wait there for the next available flight, my request was denied. Upon calling the Qatar Airways office, I was told that the earliest available flight would be in the next 10 days, which is not acceptable.

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** **** *********

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I encountered significant issues while booking two one-way tickets with Qatar Airways using points. The first booking, *** to LGA (******), was successful. However, for the return flight, LGA to *** ********* the payment system failed. After spending over an hour with customer service, they confirmed the ticket was issued with ***************** (******) but later advised me to cancel and rebook. Despite waiting, the seats never became available. I was advised to purchase a cash ticket, but no seats were available. This led to the forced cancellation of the original booking (******). I was promised a full refund, but instead received an email stating a $25 cancellation fee per passenger would be deducted.As an Executive Platinum member with ***************** and a frequent traveler, I am extremely disappointed by Qatar Airways' failure to take responsibility for their system error. This issue has caused me significant inconvenience, including prepaid hotel and car rental expenses. I am requesting a full refund of the ****** points and $20.20 in taxes, without the $25 fee, as this issue was entirely due to Qatar Airways' system failure.

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 29, 2024 I paid $1674.10 USD for round-trip tickets ATL-***, travel dates Feb 02, 2025 through March 10, 2025.Since booking my ticket, I have received several notices to changes in the type of aircraft as well as changes in departure times. I called **************** July 25, 2024 to ask about cancelling my flight and if it was ok to do so, and if I would get back my fare, and was told that yes, I would get back my fare. So I cancelled my ticket. The next day July 26, I get a notice that my refund is $1254.10.I called and spoke with two agents who would not escalate my call to a supervisor, but instead encouraged me to email their team. I used their online chat option and was once again encouraged to email, while telling me that there was $200 cancellation fee and $220 seat fee. None of this is mentioned in the Fare Rules that is attached to the E-ticket. Again, when I spoke to an agent 7/25, I was given the impression that I would receive back my entire fare. I emailed ************* August 2, 2024 and have yet to receive any response. The case number for that is: ****************** My refund is short $420 USD, and that is what I am asking to be refunded back to me.

      Customer Answer

      Date: 09/06/2024

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      ***********************

    Qatar Airways is NOT a BBB Accredited Business.

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