Complaints

This profile includes complaints for Qatar Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Qatar Airways

  350 5th Ave, Suite 7600 New York, NY 10118

• 

  Qatar Airways

  1200 Smith St., Ste. 16000 Houston, TX 77002

• 

  Qatar Airways North America

  1750 Tysons Boulevard, 4th Floor McLean, VA 22102

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

• 

  Qatar Airways

  1201 Fannin Street, Suite 131 Houston, TX 77002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost all my luggage due to QATAR airlines fault . My booking refference is ******. When my original flight was delayed, Qatar airlines rebooked my ticket through *************** under same Refference number. I reached ***** and filed missing baggage claim with Qatar airlines. Staff not at all friendly and tried to trick me by not giving the file Refference number. I checked in my hand baggage also as flight was full and took my luggage at the gate . Its more than 48 hours . I have been trying with no luck . I need compensation to buy the things as I do not have money . I sincerely request for the help here . My India number is *************. My email address is : ************************ Please contact Etihad or Qatar or some airline to send baggage to ***** .

  Customer Answer

  Date: 12/28/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Qatar Airways has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ********** ******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My claim with credit card is being denied solely on the basis that I took their flight. Qatar is rejecting the claim and not compensating me for all the inconvenience I listed in the attached document for their poor quality of service. I have reported this to ******************************* as well and would appreciate if BBB can take an action so other customers do not face the same experience as me. The attitude of their agents is pathetic and they are not sorry for the baggage delays, damages etc at all as it seems like a norm for them. They must be punished and penalized.

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ****** *** **** ***
  

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** I booked tickets online on 26th July, 2024 for my parents from Qatar Airways website (******* to *******). I tried using *************** credit card to pay ($3577.05), the transaction didnt complete. I then completed the booking using my India bank account (*****. However, there was a charge that appeared on my BoFA CC for which I raised a dispute on 1st Aug, 2024, and BoFA refunded to my ************, I received an email communication from Qatar that they have cancelled my booking. I have been trying to get a refund of the tickets (**** account - *** *********. I have contacted Qatar customer service multiple times, opened a service request - ******************. I am still waiting for my refund for more than three months now.

  Customer Answer

  Date: 12/14/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ********** **** ******
  

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ref: booking ****** ** sent me confirmation of my trip couple of days before the scheduled date then only a bit before the flight QR canceled the trip. I filed a claim with QR for compensation due to the financial losses ( ******************************* i had to pay for & additional free round trip ticket & lost irreversible wages/paid time off etc.) and reparation for the emotional distress caused by all this and escalated by the way they treated my claim. QR in an attempt to misinform me & mislead me, presented my legal right to not be charged any penalty for their cancellation as their "goodwill gesture" to me but only for a refund. They offered no alternative flight. This is illegal. Although i rejected their offer and without my consent, QR refunded the ticket anyway so they can dismiss my claim and avoid losses from replacing the trip. I sent written objections & requested proof of my consent but QR ignored & could not provide. I was advised to refile a complaint which i did but QR ignored my new complaint and now it is more than 30 days late. Instead, QR replied to my original claim that they advised me of my right to a full refund (not proof of written consent) & also advised they did provide me with alternative flight without a single shred of evidence. This is completely incorrect not to mention misleading and potentially illegal in several ways. I demand that QR respect the law & reinstate my ticket so i can re-book my flight at no additional cost to me per my legal right. I also demand reparations for all this mistreatment & the losses i had to pay and endure. I am very disappointed in the activities QR is doing in order to achieve financial gain at the expense of trusting customers. I also refuse that they ignore the ethics and rules of fair practices that they are pursuing with me & other customers according to the other complaints i read against them.

  Customer Answer

  Date: 12/14/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ******* *******
  

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I was asked to provide documentation proving I was sick, which isnt possible since I didnt visit a hospital due to concerns about seeking medical care in a foreign country. Second, I was informed that food poisoning doesnt qualify as an illness, despite the obvious difficulties of being on a flight while experiencing nausea. Third, I was placed on hold repeatedly, given conflicting information, and charged $56 in international fees. Fourth, your flight was delayed, causing me to spend extra time in the airport with no accommodation provided. Lastly, I was giving conflicting in the amount due by the customer service agent.

  Customer Answer

  Date: 11/28/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am reaching out as a loyal Qatar Airways ************** member (Member ID: ********** to address an issue regarding two travel vouchers issued for my parents (Voucher numbers: ************** and **************), originally set to expire on April 25, 2024.On April 12, 2024, at approximately 10 a.m. New York time, I contacted your customer service team to request an extension on these vouchers due to unforeseen changes in my parents' travel plans. The representative assured me of a validity extension.However, during a recent attempt to book flights, I was informed that these vouchers had expiredcontrary to the information provided by your team. I had already paid for these vouchers, and I am only asking for the extension that was previously confirmed.This situation has caused unexpected disruption, and I would greatly appreciate your assistance in promptly reissuing or reinstating the vouchers, allowing my parents to proceed with their planned travel to *********Thank you for addressing this matter with urgency. I look forward to your response and a swift *************** regards,****** *****

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6, 2024, I went to purchase business class flight tickets for myself and my family. We are a total of 6 passengers, 2 adults, 3 children, and one infant. I wanted to purchase seats for all of us, including for our infant. When I looked online, I saw 6 business class seats available for a total of ****** SAR (about $25,511). The breakdown was as follows: 2 adult tickets for ****** SAR (****** SAR each) and 4 children tickets for ****** SAR (****** SAR each). I went to book the 6 tickets, however, I received an error when I put in the infants age. I was unable to purchase a separate child seat for the infant.I called to get assistance with this unusual error. I was told that the system will not allow me to book a separate seat for the infant online - it is basically a glitch. Thus, I was told to go ahead and book the 5 seats (2 adults + 3 children) and call back to book the infant in a separate seat (rather than lap). I booked the 5 flights and immediately called in to book the seat for the infant. At that point, I was told that the infant fare is ****** SAR. I told the agent that I had just seen all four children seats for the same price that I had just booked (****** SAR). He told me that unfortunately it is a system limitation and he could do nothing about it. I informed him that it was price gouging and that I would dispute it after the fact. Essentially what likely happened is that the system sensed less availability after I booked the five flights, so the dynamic pricing increased that fare. I should not be required to pay an additional ***** SAR (about $1,116.57) due to a ridiculous system limitation, especially when I was paying $25K+ for 6 business class flight tickets. I have attached screenshots from upcoming flights a similar timeframe out that shows the fare for four children is identical (in this case, ****** SAR plus tax each). If I were able to book all of the flights online, I would have done so and not have all of this headache.

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ********** ******
  

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 I booked a ticket for my wife and my son through Qatar Airways and not through any travel/booking websites. The departure date was August 8th, 2024 and the arrival date was February 3rd, 2025. My wife has an *** (Overseas Citizen of *****), it is like a ************** to stay in ***** and my son has a regular ************* Indian consulate had made a typo in the *** and added an extra digit of the passport number into the **** When found out they had made a mistake, we called the ************** from the Airport and provided all the information they needed to correct the issue. After being on the phone with the **************** for about 1.5 hour they fixed it in the system, so they asked to have the airport staff scan the *** and the passport again as it is now fixed but the airport staff would not scan the *** again and they asked us to book the ticket again. This was entered as "No Show" and we didn't get the entire refund of the ticket we booked which was of no fault of ours.We had no choice but to book the ticket again but this time we booked it with a different carrier and used the same *** and passport it worked flawlessly without any issues here in ******* or in *****. If the airport staff for Qatar Airways would have just scanned the documents again we would have saved so much money and time. This not only delayed our tickets a week but also lost the money on tickets, paid for few appointments with doctors, made some travel reservations, and so much more.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th, I purchased a round-trip ticket with Qatar Airways from *********** to *****. I departed *********** on August 8th and arrived in ***** on August 10th. On August 23rd, I secured a high-priority contract job in ****** requiring my presence by August 26th, prompting me to book a flight from *********** to ****** for August 25th. I left ***** on August 24th and arrived in **** on August 25th. However, Qatar Airways delayed my connecting flight from **** to *********** from 8 a.m. to 3 p.m., disrupting my schedule. Consequently, I requested a flight change, which resulted in being rebooked on a flight to *************. Despite this adjustment, the **** to ************* flight was further delayed from 8 a.m. to 1 p.m., causing me to miss a subsequent flight from ************* to *********** and lose the ticket money as no refund or cancellation options were provided. I then booked a later flight from ************* to *********** but missed this connection as well due to further delays. Upon finally reaching *************, I discovered two of my bags were missing and had to buy new clothes and toiletries upon arrival in ******. The extensive delays, lost baggage, and disorganization by Qatar Airways led to significant financial losses, unplanned expenses, and considerable stress. I am seeking substantial compensation for these issues and the inconvenience endured. It has now been nearly one month since my luggage went missing, and despite my previous correspondence and efforts to assist by providing the necessary documentation, including photographs, I have yet to receive any response or reimbursement. I have sent multiple messages regarding this issue, but there has been no resolution or communication from your team.I have allowed ample time for a resolution, but it appears that Qatar Airways is unwilling to address this issue. Qatar Airways misplaced both of my luggage a month ago and refuse to do nothing about it.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked and paid for my flight through Qatar. Qatar elected ***************** as their sister/partner airline. My departing flight was consequently booked through AA, by way of Qatar. Upon arrival, *** pilot took to the ******** to announce that they were having issues getting the jetway connected, which resulted in a longer than normal delay in deplaning. The issue is that we only had a 45 minute window between connecting flights, which means, our plane was already boarding prior to us landing in ***. The airlines mishap ended with a 7-12 minute delay in deplaning and caused us to miss our gate closing by 5 minutes. ***************** said that because the plane LANDED on time, there was nothing they could do, and shooed me to Qatar. I explained the issue in great deal, and was given no recourse. We were not offered a rebook with no additional fee, instead, I repaid for the same flight! I reached out to Qatar a week later, on 09/17, to explain why I believe I am due a refund, and to advise them that the flight was missed, due to no part of our own, but because of THEIR ELECTED partners negligence/incompetence. I was told a refund request was made and I would receive my refund within 10 days. I never received any confirmation so I reached back out on 9/24. I spoke with a supervisor from their India contact center for over an hour, who assured me that he would handle my case and put in the refund request. Upon following up today, I was directed to complete a grievance form online, yet AGAIN detailing this disastrous monstrosity, only to be met with a response stating you will appreciate knowing this wasnt our fault. Through DOT, I am requesting a thorough review of the cabin audio, where it can be verified, that our deplaning was indeed halted due to internal issues. Im also requesting a refund of ALL unused funds, totaling to $1,675.00, and an investigation into unfair practices and illegal activity within Qatar Airlines. I will also be pursuing legal action.

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.
  
  Sincerely,
  
  ******* ****