Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Testing Center

Atlas Test Prep

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

This profile includes complaints for Atlas Test Prep's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Atlas Test Prep has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A refund for $449.99 was supposed to be refunded back to me for my son ******* ****** jr we paid $449.99 to atlas test prep on December 2022 with my chase credit card and becaus on our low income my son school nest m+ paid $449.99 for my son ******* course to atlast test prep. Now atlast test prep acknowledged the recieved the payment from my son school nest m+ and when we reached out to atlast test prep via email phone call and text which i have proof of all the communication atlast test prep claiming and acknowledged the. issued a refund but still cannot provide any proof of the refund as of the text today august 8th 2023 the rep the representative david text me not to contact them anymore refund was issue and i keep explaining to atlast prep please email proof you issue me a refund i contact my bank ***** the said this over 120 days and nothing can be done

      Business Response

      Date: 08/09/2023

      This was refunded. The customer was notified via email that they registered with. And maybe they need to look into mental health services. We will no longer take their calls.

      Customer Answer

      Date: 08/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.please provide proof of refund this a very simple request    PLEASE PROVIDE PROOF OF REFUND THIS A VERY SIMPLE REQUEST
      Regards,

      ******* ****** 

      Business Response

      Date: 08/10/2023

      An email showing the refund was sent several times. This has become ridiculous. Any further communication would be considered harassment.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.