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Business Profile

Payment Processing Services

Great Lakes Processing Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company employs an unethical collection agency by the name of ******* *******. They are harassing me about an account supposedly from *********** and my wife with an account supposedly from Senor D*****. They were very rude and condescending and they've broken every debt collection law possible. Although we've asked them to cease and desist contacting us, they have refused to do so and have continued calling and harrassing us and our family members. when we tried to set up payment arrangements with them, they used cursing and abusive language. They've called my father and my mother in law and told them they'd come and arrest us...all very clear violations of the FDCPA. They even contacted my boss and told him about the debt. I'd like for this company to be investigated and I will also file a complaint with other regulatory agencies. I want this company to follow the law and stop contacting us and any third parties about us

    Business Response

    Date: 12/13/2022

    We have looked into your account with the agency of ***. Your account has been inactive since 9/16/2022 which no calls have been made on your account since. This company ceased communication once alerted to do so. Based on the call recordings, no such threats were made. There was no third party disclosure. ********'s account was received after ****** which they had the same phone number listed so it was imported after speaking to ******** about ****** account. You contract with Senor D***** as well as *********** states you can be contacted by third party agencies to retrieve funds once in default which is what happened here. Your account is inactive and *** no longer has access to your account per your request which means you will not be contacted again by that agency. 

    Customer Answer

    Date: 12/13/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This response is full of lies. There are cease and desists on file for both accounts but you still continued to contact me. Our family members allowed us to listen to the voicemails that you left so you are lying. If you're saying that you no longer have the accounts, where are they currently?

    Regards,
    ***** And ******** ********

    Business Response

    Date: 12/20/2022

    Once these accounts are locked and sent back, no one on this account is contacted. If you can provide proof of the date you are claiming of being recently contacted, please submit so i can review. Otherwise as stands, no one was contacted as these accounts are restricted. We returned these accounts to the debt buyer **** who owns these as refusals as well which they have them closed as well and not placed at any other agency. I have addressed the concerns here and guaranteed no further contact from the agency GLPS placed these originally with. If you need further assistance you can contact me directly to discuss, ###-###-#### Kelsey.

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have setup payments with this company after very threatening calls to me, my place of employment, family. Would not give proof of what I owed. My card I used has been compromised and no way of contacting anybody to fix anything on the account.

    Business Response

    Date: 09/30/2022

    Hi ********* I have attached your original contract with the creditor like you had advised you initially requested. I apologize you weren't sent this prior. I see your account is currently placed with one of our outside agencies of ***. Please contact us directly if you'd like to discuss this account further. Our number is ************, thanks.

     

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 23 2022 i was contacted by a woman named lisa threatening that someone would come to my work and my home to serve me papers and was very rude to me i had no job at the time due to covid she would not let me make small payments and would only allow me to pay no less than 209 bi weekly which is absurd with no job call after call after call with threats and it is still happening today i have paid every payment but still more threats it is full harassment

    Business Response

    Date: 10/06/2022

    Hi ******, it looks like your account was being handled by an office of ***. I have removed all payments you had set up with Lisa and no further payments will process for this account. Your account is now considered paid in full and i have attached a paid in full letter here for your reference. You will not be contacted again regarding this account. If theres anything else you need please contact me directly at ************, thank you Kelsey. 

Great Lakes Processing Services, LLC is NOT a BBB Accredited Business.

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