Business Profile
Payment Processing Services
Great Lakes Processing Services, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A company named Great Lakes Processing called me back in November 2023 and said I owed to a certain company, which I can't remember the name, so I set up a payment plan and they started withdrawing $152.28 from my checking account on November 20, 2023. Today I wanted to look up their number to ask how much I still owe and when I searched Great Lake Processing, I read that it was a scam. I've been paying $152.28 for 8 months totaling $1,218.24.Business Response
Date: 07/01/2024
Hello *****, Great Lakes Processing does not make outbound calls, therefore we would not be the one's who would have contacted you. We are a payment processor. Looking into your concern, it does appear we process payments for a collection account in your name. Attached is the arrangement that was on file. Please let us know if you have any other conerns. Thank you.Business Response
Date: 07/01/2024
Attached is a copy of the arrangement.Initial Complaint
Date:05/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving an influx of phone calls from a company called Great Lakes Processing. The woman on the phone named Kim proclaims that she is representing the ****** ********** ******* ********. She calls leaving a message about a payments that are needed to be made for my account.
In my knowledge, I don't have an account with Great Lakes Processing. She calls at least once or twice in the morning, and then another woman calls my phone right after; proclaiming that she'll come to my house and serve payments. I receive the email that have the agreed payment arrangement.
I have sent the company over $40 dollars in the last two months, due to the hard financial times. I would like someone to provide proof that I have an account with them, along with a link to a website to show my balance.Business Response
Date: 06/19/2024
Hello, i attached the contract that the payments are being posted to and repaid back on. We process payments for ****** ********** in which you are making payments on your defaulted ***** ***** loan. All payments are being applied to this contract. If you want to discuss the terms you can contact them directly. We do not make outbound calls as we are just a merchant processing payment. Their number is ###-###-####. Please let me know if you have any other question, thank you.Initial Complaint
Date:05/23/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Great Lakes has been withdrawing $190.72 every 2 weeks from my account since November 26, 2023 without any way to contact this company. I have made several attempts to retrieve account information and balances. I feel as if I was threatened and scammed for payment submissions.Business Response
Date: 05/24/2024
Hello, We have reviewed this and it looks as though you spoke with Jen today 5/24/2024 regarding this account and changed your payment date from 5/24/2024 to 5/31/2024 for your final payment on your plain green installment loan. If you need anything else, please contact Jen back.Customer Answer
Date: 05/28/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Kevin *****Initial Complaint
Date:03/16/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by someone name Lisa kept calling when I did not answer she left a message on my vm and then contact my husband on his job and called my parents she was threatening to sue me and come to my house.
When I listen to the vm I called her back and told her she could come to my job if she had paper work . So not wanting to be sued or be in court she gave me a number to the suppose to be legal department to set up arrangements to stop the legal process so I set up the arrangements for every two weeks for 150.00 so on the 11th when they tried to draw it the deposit was not there then they constantly started calling so I paid the first payment on 3/11/2024.Business Response
Date: 03/18/2024
Hello,A refund has been issued for the payment in the amount of $150.00. Attached is a copy of the refund details.Initial Complaint
Date:12/18/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a collector (pmt processed by great lakes processing center) aggressively calling me & all of my family demanding I pull full amount of aost $3000 or would file liens on all of my properties. Claim balance from over 10 yrs ago to **** ******* but could not givexme proof until i went to court. I paid 150 & 100 & schedule pmt for 12/20 but I fear its a scam. Im scared. Dont want court action. Help asap.Business Response
Date: 12/18/2023
Hi ****, I have removed this payment scheduled for 12/20/23. I have refunded the payments of $100 and $150. Great Lakes is not a collection agency and we do not make outbound calls. The agency you were working with, their phone number is ************. I advise you reach out to their manager at ext *** and discuss your concerns for this and how the account was handled. I have attached the receipts of the voided payments as well. Please allow 3-5 business days for the payments to be returned to your bank. If you have any furter questions please feel free to reach out to us directly at ************, thank you.Initial Complaint
Date:12/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was left a voice message by a girl named Lisa last week threatening that someone would come to my house if they didn’t hear from me by the end of day. I’m unaware of this creditor/collection agency but was advised that my collection was purchased when I called. The girl gave me my social security number and address when I asked who was calling, which was alarming. I explained that I lost my job recently and couldn’t afford to pay the amounts requested. She said that it didnt matter, I would still need to pay before they take legal action.Business Response
Date: 12/07/2023
Hi **** I'm sorry to hear about your experience with the agency that contacted you. Great Lakes doesn't make outbound calls as we're a merchant and just process payments. You were contacted by a third-party agency "Parkside Portfolio." Great Lakes doesn't have an employee Lisa. If you'd like to reach out to that agency directly you can ask to speak to a manager at ************ but again, I apologize on behalf of their agency as we do work with them and process their payments. If there is anything I can do here please contact me directly and I'd be more than happy to help, *************Customer Answer
Date: 12/11/2023
I was charged by Great Lakes processing for $109 (see attached)Business Response
Date: 12/12/2023
Hi ****Great Lakes is a merchant and just processes payments. We do work with the agency that you set the payments up with, but again we only process what's submitted to us. If there is anything I can do here please contact me directly and I'd be more than happy to help, *************
Initial Complaint
Date:12/01/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a loan that I intended to pay and I fell behind on it. I received a very threatening call from a parkside management stating someone was coming to serve me papers and to have my id and my last four of my ssn which scared me so I called the number and set up a payment plan they didn’t give me a very budge friendly plan I got papers in my email which don’t provide me a website or anything so I can make payments online which is weird to me and I feel like I’m being scammed I called again to try to lower the payment to telling me I cannot please adviseBusiness Response
Date: 12/04/2023
*****, I do apologize for the previous phone conversations. Please contact the office directly at ###-###-#### and I would be happy to assist you in setting up a more affordable arrangement. Thank you. -AshleyCustomer Answer
Date: 12/04/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *********
Initial Complaint
Date:07/06/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This morning I received a call from an unknown number saying they were calling to serve me legal documents and have been conducting surveillance on my house, I asked them to meet me at my job, then they gave me a phone number to call and said to call the firm and see if we can work something out before they have to serve me. I called the number and got bullied into setting up a payment plan with Great Lakes by threat of surveilling my home and job to serve me court papers. After looking into it I am very worried I was lied to and tricked into setting up a payment plan I cannot afford to keep up with. The lady was very rude and threatening the entire conversation and kept asking for personal information over the phone. I do not want to be contacted by anyone from this company ever again. If the original lender has not even bothered to reach out to me why are they hiring this unproffessional group of scam artists to harrass people?Business Response
Date: 08/02/2023
Response taken by phone: We placed the debt in cease and desist when we spoke to her on 7/7/2023.Customer Answer
Date: 08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ***********Initial Complaint
Date:03/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by an employee of this business back towards the end of 2021 regarding an outstanding balance I owed to a rental company. We agreed on a biweekly payment of $100 until March of 2022 when the remaining $1100 was paid in full. I was told I would receive an email showing that I had paid my balance off in full. Never received. I have also tried to contact the company by the number posted to the website to no avail. Since this balance was paid in full, I have still received upscale of 5 other businesses calling me about this same balance that I had paid off. All I am requesting is proof that my account has been paid in full so I can end the nonstop debt collector calls on a debt I have already repaid.Business Response
Date: 03/22/2023
Hello,
After looking into this further, Great Lakes is just a merchant. We processed your payment and the debt was processed from an agency of ****** ******** ********. We advised you reach out and provide information on your original account so we can get you out a paid letter as you requested. This business you made payments with is no longer in business. We reached out to Adrianna to try to resolve this and haven't heard back via phone with any original account information. At this time, there's nothing else we can do without communication from this consumer providing details we requested. Please contact us directly if you have further questions, ************.
Initial Complaint
Date:02/16/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contact by GREAT LAKES PROCESSING, with a vm stating they would come to my home or my job, I did make a payment plan with them, tried to contact them because I had to switch banks, couldn't figure out how, so I put it on my to do list. Forgot, anyways about 6 months later I got the same voicemails, so I called and explain not only did I had to switch banks but also in the middle of a loss of income, so set up another payment plan, the emailed forms that I had to sign, due to being at work, I did not get the chance to sign them and by the time I got back to it probably the next day, the forms were no longer available, however without me fully signing those paper, I feel like the initial agree of the payment plans is not validated.Business Response
Date: 03/06/2023
After looking into your account, we have removed all payments from your account. No further payments will be processed. Your balance stands as is and no further contact will be made. If you want to discuss you can always reach back out to us via phone or email. Thank you.Customer Answer
Date: 03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****
Great Lakes Processing Services, LLC is NOT a BBB Accredited Business.
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