Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

C D M Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner previously filed a complaint with ***** L regarding ******** - I also need to file a complaint against CDM and the property management company. **************** was dropped according to Loan Depot and severe rotting in unit I bought that was no disclosed to me. ****** has been committing fraud and I urge you to investigate her. The *** by law needs to buy back the condo according to professionals. They are evading and we just lost two *** president over this. Current president (**********) is also doing unprofessional things and taking advantage of a retirement community

    Business Response

    Date: 06/19/2024

    To whom it may concern, 

    The Association Manager is working in conjunction with the Board of Directors to get the issue resolved.

    The representative for the owner in question, has made this situation extremely difficult, and this individual has threatened two contractors that were sent to the unit to assess the damage.

    An engineer is involved, and the Board of Directors are hopeful that this can be resolved quickly.

    Thank you,

     

    Customer Answer

    Date: 06/24/2024

     
    Complaint: 21784676

    I am rejecting this response because:

    ******* (CDM),

    I'd like to know when we will have a second engineer out here to access and give their opinion of the issues and what has transpired? When will you be letting the current owners know of the situation as some have units up for sale that could be affected by this? When will you be notifying real estate agents as well since they are showing units in the buildings affected? No one should be buying into this if the buildings have potential structural issues or construction defects without it being disclosed by everyone. Buildings 12 and 14 have the same gutters at 4 locations on each building, this means it has the potential to affect 48 people negatively and any new buyers. 

    I was told there is a denial letter for the claim with American Family that garnered the attention and brought about the engineer, this came from Sutters and Gransforth. Can I get a copy of the denial letter please for this claim *************?

    I'd also like to know when we will have a company to do the remediation or give an estimate for unit 3097?

    Please let me know the status of this information?

    ***********************

    Business Response

    Date: 06/25/2024

    An engineering firm from ********* was provided the report that the engineer that American Family hired provided.
    I am still waiting on him to provide his thoughts and direct the Board as to what needs to be done, as two of the contractors who received the report disagree with the American Family Insurances engineers' findings.

    There are no findings off structural issues, and there is nothing that I can find in the 2003 construction defect report that reflects that the gutter splash guards are a construction flaw, other than what this engineer opines.

    I am preparing to discuss everything with the Board in detail, as one of the directors just returned. A meeting date will be set, and the agenda will include building 14 findings, and solutions.

    I have a call into two different remediation companies and hope to hear back from at least one by today or tomorrow. Will you be willing to allow them into the unit to
    provide an estimate to the Board?

    I don't recall getting a denial letter from American Family, only received the report from the engineer, but I will follow up today with that. Once obtained, I will forward to the representative.

    Thank you

    ***************************** CMCA S-CM


    Customer Answer

    Date: 07/08/2024

     
    Complaint: 21784676

    I am rejecting this response because:

    They have not had an engineer come out besides the one the insurance company sent out. We are now being told the results will be discussed in a meeting on July 12th and they will discuss the replacement of gutters. I have requested the documents and reports of the others giving opinions on the matter and have yet to receive any documents that I have requested for any of these issues which the company in question CDM as well as tge Association South Bay is obligated by law as well as our CCR ro provide us in a timely manner. We are left with major construction issues not being addressed as well as the maintenance of the complex. I have requested mold test results as I was exposed in several areas of the property and have yet to receive these documents so my health care team can better evaluate the issues of the exposure. I have requested to know how and why toxic chemicals were being used in our steamroom and then left to become vapor for the next person to breath. Had the mold been address then no chemicals would of needed to been used and left for others to breath. We must have answers, responsibility, accountability, and if there is liability that be handled by their insurance or they step up and be responsible for the state of this facility and what it has caused or potentially caused.


    Sincerely,

    ***********************

    Business Response

    Date: 08/06/2024

    The association is continuing its effort to get this resolved in a timely manner, even though this owner and her representative have refused entry.

    The association through its Board of Directors have a signed contract to mitigate the interior, but they have refused entry.

    Thank you

     

    Customer Answer

    Date: 08/20/2024

    I would like it reopened, I have been in the hospital and had other health issues. Please see attached second engineer report from our engineer. She also will not provide records and documents in the 14 days required by our CCR.

    Thank you,

    ***********************

C D M Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.