Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/4 Purchased tickets ($675.83) via ***********************/followed ticket access instructions/AXS App considers ************************ invalid-unable to access tickets/help email AXS Tickets < ************************************** 5/9 ***************** Tickets *************) very unprofessional; didnt self-identify; didnt engage; non-responsive to Good morning; curtly inquires whether order placed via phone or online; I answered online; asked where; I answered ****; person mumbles that I need to call ******* and hangs up.5/9 Called BOT a second time same voice; didnt identify; directly inquires whether order placed via phone or online; I requested that she not be so abrupt; talked over me; again, requested that she not be so abrupt; she hangs up on me a second time.5/9 *******, spouse, calls BOT from her cell Same abrupt, unengaging voice answers; didnt self-identify; curtly inquires whether order placed via phone or online; ******* answered online; asked which venue; ******* answered ****; she answers we dont deal with them and hangs up./Opened Am Ex dispute 7/13 & 8/8 Rec'd email from ********************************* , which stated it does appear that a chargeback was filed and subsequently closed in your favor. When a chargeback is closed in the client's favor, they are reimbursed through their financial institution for the transaction.9/1 **************** initiated a 3-way call with BoxOfficeTicketsSale.com and me. Representative originally stated that a credit was issued in May (5/18?) but, when ****************ed requested proof of the credit, he placed us on hold and, upon returning to the call, stated that the dispute was closed in their favor. When I requested his name as well as the name of their CEO, he stated that didnt want the conversation to be recorded and **************** stated that they needed to drop off. I stayed on the line, and he continued to refuse to provide any information for their *****************

  Business Response

  Date: 12/16/2022

  ********** Ticket Sales is a marketplace and merely acts as an intermediary between buyers such as this and ticket sellers who are responsible for fulling their purchases. We can see that this consumer has been in communication with the ticket seller on multiple occasions, however the information they've presented here doesn't accurately portray all of the facts. This individual made no contact with the ticket seller until a month of their event had taken place and made no contact prior to the event to state they were having difficulty accessing their tickets. As they stated, the did file a dispute with **************** which they won provisionally, however after **************** did its due diligence reversed the dispute in the sellers favor since it clearly shows when tickets were transferred. As such and since no attempts were made prior to the event this matter is closed, and no refund will be provided

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18578118
  
  I am rejecting this response because: I received two emails, the first on 7/13/22 and the second on 8/8/22, stating that a chargeback was filed and closed in my favor. Subsequentially, during a 9/1/22 call, which **************** recorded, I was told that the credit had been issued to **************** in May 2022. There must have been a system error that prevented the credit from initially processing. Please rectify the issue and process the credit. I appreciate your attention in this matter.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/20/2022

  This will be our final response as this customer is NOT owed a refund:

  - Order completed by this consumer 5/4

  - Tickets were transferred by our supplier to the consumer on 5/4 within 15 minutes after purchase well in advance of the event date taking place on 6/4

  - This consumer filed a chargeback with their credit card company on 5/24 which was subsequently closed in the suppliers favor 

  - There was no contact from this consumer until mid July, 7/13. The consumer was advised in error that the chargeback was closed in their favor and that they would receive a refund. This is was wrong information as the chargeback was not closed in their favor. 

  Based on the facts that tickets were transferred timely, we received no communication before the event from the customer and the chargeback was closed in the suppliers favor this customer will not receive be receiving a refund and they should consider this matter closed.

   

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I paid over $1100 for 2 tickets to attend a concert for *************. The event was supposed to be on Saturday March 19 in ******* which is 4 hours drive from my home in *******. We received a cancellation email the day before. There was no future date given. I emailed the box office and asked them for a refund because I booked the event for this specific date and they cancelled on us. (A copy of the email is attached). They didnt respond to me. 5 month later In August, they sent a new schedule for a Sunday event. I reminded them that I asked to refund the tickets price before. I also mentioned I cant travel on Sunday because I have work on Monday and initially I booked for a Saturday event. They said I can only resell my ticket through them. I put that for them to sell it and they were not able to do so. So I ended up paying over $1100 (receipt and a credit card confirmation attached) for an event I couldnt attend because they canceled on us. I request a full refund. Thank you.

  Business Response

  Date: 11/16/2022

  Thank you for contacting us. This customer was emailed on 4/1/22 at 8:37 that their event had been rescheduled which is ample time in advance of the date of the event. At the time of checkout this customer agreed to an all sales are final policy and that there was no refunds for postponed events. The customers decision not to attend the event is of their own accord and is not a reason to get a refund. As such, we deem this matter closed.

• Initial Complaint

  Date:10/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i BOUGHT TICKETS 6 WEEKS AGO AND NOW ITS THE *** OF MY CONCERT AND THEY ARE PROMISING I WILL HAVE MY TICKETS BY 5:3O AND IF NOT THEY WILL REFUND MY MONEY MINUS THE SERVICE CHARGE. THE CONCERT STARTS AT 7 SO THAT LEAVES LITTLE TIME TO FIND NEW TICKETS IF THEY DONT CONTACT ME UNITL 5:30. THEY ARE COMPLETELY UNREASONABLE TO WORK WITH AND JUST KEEP PROMISING MY TICKETS ARE ON THE WAY WHEN IN FACT I THINK THEY ARE NOT.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased tickets for ********************** in April total was ****** We got a message from south west airlines on Monday that our flight was canceled and no other available flights because of hurricane *** that hit us in ******* so we had to canceled hotel and other events.that we got refunds this disaster was out of our control

  Business Response

  Date: 10/12/2022

  Thank you for contacting ********** Ticket Sales. We have been in contact with our customer and advised them that all sales are final. Additionally we checked the ********* airlines website and there are several flights a day scheduled from the customers home city and ********* where the event is taking place. Traveling to ********* is a non issue and we look forward to our customer experiencing their event live in *********