Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16 2025 (order # **********), I booked a coronary-calcium CT scan with Preventive Diagnostic Center (PDC) in *********, **. The companys website quote $165 for this heart scan.Charges: 05/16/2025 $165.00 (the advertised price) 05/16/2025 $434.00 (additional, unexplained charge) Total paid: $599.00 What was promised: A single, low-cost heart-calcium scan ($165) with results delivered promptly.Nature of the dispute: Double billing / overcharge. My card was run twice. Front-desk staff could not explain the second amount or provide an itemized bill.Resolution efforts:I called and emailed requesting:1. A full explanation of the $434 charge 2. A prompt refund of that amount (or any portion exceeding the advertised $165) I have not gotten a response.Desired outcome: Refund of $434.00 (the unexplained second charge) ***************** that future patients will not be billed above the advertised rate without explicit consent I am filing this complaint because PDCs billing and communication practices fall far below reasonable healthcare standards, and my direct attempts to resolve the issue have failed.

  

  Business Response

  Date: 07/14/2025

  We appreciate the opportunity to respond to the recent complaint submitted to the Better Business Bureau regarding a patient encounter at Preventative Diagnostic Center (PDC).

  We do recall the clients visit and would like to clarify the circumstances. The client purchased our $165 Introductory Offer online, which clearly states that participation in a consultation with our Imaging Coordinator is a required component of the offer. This condition is disclosed both in our online offer and during the scheduling process.
  Upon arrival and within the initial minutes of the consultation, the client indicated they had no interest in completing the full presentation and only wanted to proceed with the scan. Our Imaging Coordinator professionally explained that the discounted rate was contingent on the completion of the consultation, as outlined in the terms of the offer. The client declined to participate in the full consult and was informed that the retail cost for the Heart Scan without the consultation is $599.
  The client chose to proceed with the full-priced scan and voluntarily presented a credit card to pay the $434 difference between the promotional rate and the standard retail price. As a policy, *** does not store credit card information, so charges are only made with explicit, real-time consent. The client then underwent the scan and later received the official results via mail, as is standard protocol.
  Itemized billing details were also provided upon request and were subsequently shared by the client publicly on Yelp and in correspondence with the BBB. It is PDCs practice to provide credit card receipts at the time of transaction, and full itemized billing is available upon request.
  Our staff made every effort to clearly communicate the pricing structure, the terms of the promotional offer, and the clients available options. We strongly believe that the client made an informed decision to forego the discounted consultation-based offer and instead proceed with the full-priced service. The client received the scan, was provided with results, and was not misled or overcharged.
  We understand that experiences can be interpreted differently, and we respect the clients right to share their opinion. However, based on the facts, no refund will be issued, as the transaction was conducted with full transparency and the client received exactly what they paid for.
  *** remains committed to transparent communication, fair pricing, and exceptional service, and we thank you for allowing us to address this matter.
  
  

  Customer Answer

  Date: 07/29/2025

  What additional information?  No, it has not been resolved.  These people are crooks.

  Customer Answer

  Date: 07/29/2025

  That is all ********.  He was pretending to be a doctor, and when I didn't like that he wasn't my doctor, charged me again for something he already charged me for.